Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

Gardening Express 1 star review on 2nd August 2024

Anonymous

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order in March and received a plant covered in mould in May. This was only half my order. We are now August and I'm still waiting for my additional plants. I have had my computer up and running connected to their message Bot for Days and still no answer. They keep going on about sending a picture on their website, but has anyone actually found how to send it to them or contact them in any way at all!!??? If anyone at GE reads these messages please contact me. My Order number # 600991920”

Gardening Express 1 star review on 5th August 2021

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Posted 3 years ago

“Really upsettingly bad service! Plants dead on arrival and no way to contact the company for any help or a refund. Avoid this company they will take your money and give you very poor quality plants in return. Daylight robbery”

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Posted 3 years ago

“Absolute con, avoid at all costs. The plants that arrive are unhealthy and nothing like the descriptions. One of the plants ordered was missing from the order, so used the online chat three times (which is the only option) and got no response each time. It's clear the lack of ability to contact Gardening Express is done on purpose, so they have basically stolen my money.”

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Posted 3 years ago

“Avoid at all costs. Slow delivery. Dead plants.”

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Posted 3 years ago

“Had an email on a Wednesday to say it had been despatched for next day without any advanced warning. Two trees were eventually delivered by DX 5 days later at 6pm on Monday, today. On opening the box, it was no surprise to find that one tree was dead and the other tree had completely snapped in half and was turned right over in the box. Their website tells you all the things you need to do if an item is damaged including taking photos but nowhere and I mean nowhere does it tell you how to send the photos. there is no phone number, no email addresses. no addresses to write to snail mail. I am really upset about it and feel like this is a cowboy outfit.”

Gardening Express 1 star review on 2nd August 2021

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Posted 3 years ago

“Impossible to To contact Customer service a joke”

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Posted 3 years ago

“As others have said, why isn't there a 'no star' option for reviewing this company? I ordered a tulip tree and received a bare root plant. I soaked it then potted it up and waited, and waited, and waited. A month later and no sign of life. So then I waited for 2 hours on their 'live' chat to get through to someone. I uploaded photos, including a scraped bark test, and was told that all I had to do was send it back and I would get a refund. I duly sent back the stick and waited, and waited. Nothing. I tried to get back onto the live chat but after waiting for 50 minutes (when it had said a wait time of 45), it then suddenly announced that the wait would be 'several hours'. Suffice to say I am now going down the chargeback route and will never use them again.”

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Posted 3 years ago

“Goods ordered 20 July 2021. Delivery quoted 5-10 working days. Still showing on website as not processed. No communication available. No Customer service. Feels like a scam.”

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Posted 3 years ago

“Terrible company. Please avoid. Ordered some standard rose trees and some fuschias on the 1/7/21. The fuschias arrived last Wednesday looking very unhealthy with broken twigs and dead leaves. Have repotted these and they're still looking poorly. Still waiting for the rest of the order 27 days on. When I try to used online chat I'm dismissed and they keep seeing my order will be sent with excuse after excuse. When I mentioned that the fuschias had arrived in poor condition the advisor completely ignored it and closed the chat without answering the question. I just want the rest of my order and believe 27 days (and counting) is extremely unreasonable, and was told the order has not even been picked yet for delivery. Will not use this company again and would advise others to order elsewhere! First I was told the order was coming from their main order that's why I received it before the rest, then the same advisor told me it actually came from their sister nursery, so given conflicting information It seems the company only allow positive reviews on their website because I reviewed the fuschias as one star and this has not been submitted to their site. Tried to communicate with them through Facebook and to warn others and they blocked me from their page. Have now contacted my bank to dispute the transaction as this is clearly a scam company. Please don't waste your money.”

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Posted 3 years ago

“Very disappointing company. Plants delivered were in a terrible condition. Customer service took 3 days on their chat line and were absolutely useless.”

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Posted 3 years ago

“DO NOT BUY FROM THEM. I am giving them 1 star because there is no zero star rating. Spent 2 hours waiting to speak to customer service. No help whatsoever. Ordered box of succulents on the website because the photo and description looked reassuring. What was delivered was anything but. One plant was missing and the rest were not even worth planting.”

Gardening Express 1 star review on 31st July 2021

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Posted 3 years ago

“DO NOT BUY FROM THEM!! Still awaiting an order I placed 3 weeks ago. No way of contacting them - no telephone number and they do not respond to web chat or email. Absolute waste of time, money and awful customer service. Really wish I had read the reviews before purchasing from them!”

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Posted 3 years ago

“Order 601082200 £21.94 some weeks ago still not recieved impossible to get in touch either by phone or email AVOID BUYING FROM THIS COMPANY Would like my account credited”

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Posted 3 years ago

“I ordered a selection of plants. All of which looked sorry for themselves. But one of them had no roots at all. As though they just took it straight out of the ground and cut through all the roots to put it in the pot and send it on its way. This was 7 months ago. I tried to complain when I first received it but there is no email address or phone number. After going around in circles and being redirected you find that you need to talk to an online chat bot which you have to lie to, to get in a queue to speak to a human. The queue says its a few hours. well if you are lucky after around 4-5 hours someone will respond to you. but if you don't respond immediately then you go back into the queue. I've been in this queue around 8 times now because I haven't been able to stare at my phone for the full 5 hour wait. I missed it by 3 minutes last time. I should of gave up months ago but feel so angered in principle that they get away with this.”

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Posted 3 years ago

“Succulent plants arrived badly damaged, some were dripping wet some were bone dry. So badly packed they were upended in the box, squashed and leaking ‘sap’. These really were in a sad state. There is no contact details on their website, only contact is via an on-line bot and over 2 hr wait. Who in their right mind is going to sit waiting over 2 hrs for a response. If you close the page you lose your spot in the queue, quite pathetic non-existent customer service. I also received an Acer from Gardening Express 3 days ago, allegedly 3 yrs old. It is so small and spindly I doubt it has any root growth and certainly is not a garden ready shrub. It was on ‘special offer’ at £18 but not worth £8. So pleased I didn’t pay the full £35. The website stated 3-5 days delivery but more like 3-5 weeks. They say their hardy plants have a 5 year warranty - good luck to anyone trying to claim it. The plants sold by Gardening Express are inferior to those offered by other on-line growers and I would advice anyone looking for plants to avoid GE at all costs. Go to your local garden centre or another on-line company but check their reviews first. I should have done due diligence before parting with my money.”

Gardening Express 1 star review on 29th July 2021

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Posted 3 years ago

“always default o a delayed order mode. Had my order over 15 days, now just passed it to the Nursery team for picking packing and then organise collection and delivery. Customer Service is non existant. You cant speak to them whatsoever, or e-mail. The only chance is a chat help line. so you are forced to use that. However the chat line isn't manned either and a standard message always comes up, currently answering queries in 2 hours?? What? Zero customer service focused. I am going on holiday and concerned that the order may eventually show up whils I am away on hols and then just die as I'm not there to recieve. However, despite 3 seperate attempts to alert them to this and try and fast track before I go away have had no response. you cant just sit on the endo f a chat line for over 2 hours hoping that someone comes and check it and responds. So you get no answer. They must just ignore the old chats where the sender is not still on line. Have just spent another hour searching thir site, searching the internet but no way of contacting. However, you come accross literally hundreds if not thousands of bad reviews, danming reports and complaints about the company and their customer service or distinct lack of it. Need reporting to the OFT and investigating. They are just a glossy front end sales machine , with inadequate staff numbers, very bad management and zero interest in the customer other than flogging them as much as possible , taking your money, then just ignoring you. very very very poor. Shocking Company and the worst customer service I have ever experienced. Have zero interest in their customers. otherwise they would react and do something about these 1,000's of shocking reviews and testimonies but they don't and they have been going on for many many years continually. Abysmal Service. Should be zero stars, but not able to give zero. Still have had no response at all. Every order I place has been the same but I promise myself never again, but keep getting suckered in by their glossy advertising on Face book and the internet. This time is the Final. There competitors quote in stock same day dispatch etc. Gardening express your lucky if you get it within a month by which time its past its best, out of season, already flowered, , deteriorating etc and the tiniest plants feasible. Too small really to sell on, but Gardening Express are selling them. Avoid at all costs. Check out the other suppliers who are reputable and please check out their reviews.”

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Posted 3 years ago

“Just dreadful in every way don’t buy from these people”

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Posted 3 years ago

“3 small trees ordered. Took nearly 1 month to arrive squashed in a small cramped box with one tree on top of the other two wedged between the bottom two trees splaying the bottom two tree trunks. Top of the trees were folded into the box. No telephone number or email to contact company. Chat facility is between 2 - 4 hours wait. Returns only offered AT YOUR COST even when goods are not as described. I cannot recommend based on my experience.”

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Posted 3 years ago

“Awful company No phone line or email address when problems arise or help needed The plants took over 20 days to arrive website said 5 days When they did arrived brown marks all over leaves , some dying , looked like they had been dug from someone’s garden”

Gardening Express 1 star review on 27th July 2021

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Posted 3 years ago

“Not even worth one start as their service is awful and their quality is worse. Sold us a dead tree and refuse to replace it.”

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Posted 3 years ago

Gardening Express is rated 1.2 based on 1,702 reviews