Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!! AVOID!! AVOID!! Disgusting customer services (or lack thereof). Placed an order on 20 April. Money taken straight away. Had one email giving the whole delay due to Covid excuse. No way of reaching them or enquiring about it. No idea when my order will come. Shame on them!!!”

Helpful Report

Posted 4 years ago

“Placed an order on 19th April for a few plants. I have had no specific updates regarding my order. There is no contact details to speak to anyone, only to raise a ticket on their website. I requested a refund 2 weeks ago and have heard absolutely nothing from them. Seems they're happy to take everyone's money very quickly, even though they cannot fulfil orders.”

Helpful Report

Posted 4 years ago

“AVOID LIKE COVID 19 They state 15 days max for delivery , I ordered on the 14th of April with still no commas and no plants . Do not use this company . If you have ask your bank to recall payment as the6 are a scam site . Positive reviews must be fake .”

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Posted 4 years ago

“Weeks to deliver Poor quality Cheap pots Damaged plants from poor packaging”

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Posted 4 years ago

“If I could avoid giving GE even 1 star, I would. I placed my order on 11th April and it arrived today Friday 29th May. Seemingly Gardening Express received more business than they could handle but they could have limited orders earlier, as well as refunding money. My plants had been in transit since Monday. With one exception, a rose, they were well-packaged internally but the box had been damaged at some point, hence a second plant was badly damaged. The previously mentioned ground-cover rose, is no more than a sickly twig which no self-respecting garden centre would dream of selling as an established plant. If it survives, it won’t be covering anything for a very long time. Beware, they have proved an appalling company to deal with.”

Gardening Express 1 star review on 29th May 2020

Helpful Report

Posted 4 years ago

“I should have read these reviews before I PLACED MY ORDER !! my fault !. I have now waited almost five weeks but no plants ,no answers to requests no refunds , no communication it seems to be a scam and I have reported it to my bank”

Helpful Report

Posted 4 years ago

“Six weeks on and still waiting. Ticket unanswered. Suspected a scam so checked Companies House and it made for dire reading. I advise you to have a look. Not expecting my plants now till mid July. Very, very poor company and not to be used. If my pants have not arrived in the next two weeks I'll be onto my credit card people, my solicitors and Trading Standards. A complete shambles and still not sure that it's not a scam having seen the Companies financials.”

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Posted 4 years ago

“Placed an order weeks ago. Received sorry for the delay emails and please dont contact us as we are busy, haha. I wish i had read the reviews instead of being taken in by the glossy pictures. Dissatisfied customer Scottish Borders.”

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Posted 4 years ago

“10 Poor quality plants stuffed into a very small box with no protection from each other or being squashed. Huge ding on one corner of the parcel. Most plants wrecked. ..never again. No stars from me”

Helpful Report

Posted 4 years ago

“Absolutely appalling service - warning to others : you are throwing your money away. Still haven't received my order six weeks after placing it and still labeled as "processing". They don't respond to e-mails and you aren't allowed to contact them by phone.”

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Posted 4 years ago

“Their telephone number is 01245 442511 I've been waiting six weeks, I just want my money back. Order 600475739”

Helpful Report

Posted 4 years ago

“After waiting 43 days for three plants to arrive, and no answer a to my many messages, other than automated ones telling me to be patient..I finally received an acer and two box plants, in a badly damaged box. I couldn’t believe what was in the box. The picture of the acer I ordered was easily three times the size, and similar with the box ‘bushes’...As garden centres reopened whilst I was waiting, I bought plants locally. I also purchased two acers, both larger and more to the point, one fifth of the price of gardening express. There seems to be no way of complaining. Apparently the limit of waiting time for deliveries is 30 days, after which one is entitled to a full refund...fat chance of that I’m sure. I’m utterly disgusted..”

Helpful Report

Posted 4 years ago

“Placed my order on April 20th took my money straight away it’s now been 6 weeks and no plants sent message reply says being. Processed Really ? No Phone number so can’t speak to anyone at Gardening Express the plants I ordered Peony Poppy Rose Fuchsia I Spent £52 83 you can’t blame everything on the Virus I want my plants or my money back will be taking this up with my bank If you can’t supply the goods then don’t take people’s hard earned money we are both in isolation that’s why I used this company in good faith wished I’d read the reviews first”

Helpful Report

Posted 4 years ago

“Ordered on the 11th April and nothing, delays are expected but no factual information on practical measures they’re taking just a wide statement they are working day and night with experienced staff on furlough. They haven’t stopped taking new orders while they get back on their feet or maybe if there is work, unfurlough the staff.”

Helpful Report

Posted 4 years ago

“Avoid at all cost. Happy to process your order but fail to deliver within an appropriate time blaming it on ‘unprecedented times’. Most companies are delivering without any problems now. I have tried to cancel my order but haven’t heard from them.”

Helpful Report

Posted 4 years ago

“GardeningExpress customers are waiting for their plants, not hollow-words and badly constructed emails..... I placed a small order with GardeningExpress.Co.Uk on 11 April. Yet, incredibly, today, 6-weeks after placing and paying for my plants, I've received nothing but a poorly worded email that attempts to apologise for [GardeningExpress] being unable to deliver my order!!! Todays email (dated 22nd May) states that: "We are expecting to clear all our oldest orders now in the next 10 working days or so"........ My order is not extraordinary! It includes nothing more complicated than: 1) Foxgloves 2) Lupins 3) Californian Lilac 4) Guernsey Lily 5) Rosemary 6) and several items which were offered at a discount...... While it is obvious that some delays might be expected due to Covid-19 and the restraints of lockdown, I find it completely outrageous that GardeningExpress continues to take orders from new clients, when it is clear they are suffering systemic failure, resulting in a total inability for them to operate their business. To make it worse, they cannot be reached, don't answer emails and are refusing to instigate a cancellation policy, claiming that "orders are being processed and therefore cannot be cancelled". However, it should not take 6 weeks to process a simple order, and when there is no sign of plants, Chris, the founder of Gardening Express, needs to appreciate that he is residing over a company that is failing and has now broken its own terms of contract! In an effort to salvage some goodwill, Chris needs to start offering refunds (OR should simply get his company's act together, and start delivering the plants that his customers have paid for)....... Poor show & poor excuses, this company deserves a rating of Zero Stars1 Update: 28th May, 50% of my order arrived, plants in shocking condition, the lupins were 'folded' in half, so they would fit in a box that was too short for the plants, 75% of the leaves are dried to a crisp, unlikely they will ever recover......”

Gardening Express 1 star review on 28th May 2020

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Posted 4 years ago

“Dishonest 5 weeks since order was placed and no plants. 2 weeks since requesting a refund due to lack of communication and false promises and still no acknowledgement or refund... Regardless of the quality of their plants, they do not deserve customers hard earned money. No respect or good will demonstrated to customers. Requests for refunds and issues are ignored yet they have time to report reviews on Trust Pilot and remove negative feedback from Facebook. To me, it feels dishonest.”

Helpful Report

Posted 4 years ago

“I ordered two salix trees which you can only buy as a pair £40 later they arrived and I couldn't be more dissatisfied and disappointed, hardly any foliage and one was half the amount of foliage to the other I would never buy from them again! Disgusting”

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Posted 4 years ago

“Waited for weeks and although the pinks were fine the Acer is nearly dead and not any where near worth the £9.99 I paid for it”

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Posted 4 years ago

“Ordered a hydrangea on Friday, it has arrived today. It needs a good drink but is a healthy plant”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews