Gardening Express Reviews

Name: Gardening Express
Rating: 1.32

1.3 Rating 94 Reviews

6 %

of reviewers recommend Gardening Express

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1.3

Based on 94 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Live Chat

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Gardening Express 1 star review on 25th February 2025

Ian Hind

Gardening Express 1 star review on 17th July 2024

Disappointed Seller

Gardening Express 1 star review on 23rd June 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“I ordered two Van Gogh cypress trees, described as being between 120 and 150cms tall. The specimens that arrived were barely 100cm tall and were thin and immature looking. Like others, I have had no response at all from the company, despite raising a 'Support Ticket' and sending an e-mail over a week ago. This appears to be the 'modus operandi' for Gardening Express, simply to ignore any complaints and negative feedback I am annoyed with myself for not reading reviews of this company before doing business with it. Had I done so, I would have gone elsewhere and you would be well advised to do likewise.”

Helpful Report

Posted 4 years ago

“Placed my order in April of this year and 6 months later I have still not received my order. Be very careful using this company. They have not delivered and don’t care, despite several communications, I am still awaiting the order or a refund.”

Helpful Report

Posted 4 years ago

“Everything! No product after 13 weeks. Quick enough to take my money!! Stay well clear of this company.”

Helpful Report

Posted 4 years ago

“I ordered a lot of plants from this company at the start of lockdown. After they took my money, nothing happened for 10 weeks ... then they delivered several boxes of dead and nearly dead plants. I raised a support ticket on their website (all plants are guaranteed) and received a reply apologising and letting me know tier 2 support would be in touch shortly (raising a ticket is the only way to contact support - no telephone number, no email). A month passed and nothing! In frustration I went onto their Facebook page and began posting details of my experience. I was surprised to then receive a series of messages via Facebook Messenger reassuring me that someone from management would resolve the issues I had faced very shortly. Nothing after a week except the same platitudes and promises. They claim they cannot locate my original support ticket on their system even though I can and have sent them a screen shot of their website showing it and their initial response! Worst company I have ever dealt with. Only gave one star because none is not an option. SCAMMERS - please beware. As others have pointed out, ALL the positive reviews on Trustpilot are "INVITED REVIEWS" meaning they were actively sought by Gardening Express after they knew they had delivered what they were obliged to.”

Gardening Express 1 star review on 8th August 2020

Helpful Report

Posted 4 years ago

“Finally had email today,placed order 18 April. Part order delivered couple weeks ago after I repeatedly requested a refund,but they just ignore you. I will NEVER deal with this company again. When the plants arrived I was not impressed. How a company can blame covid for delays, they took all lines of contact away, so you could not contact them. I had umpteen ticket slips. They totally ignore customers. I really can say that I have never had such a dreadful experience with any online purchase I have had. BE WARNED!!!!”

Helpful Report

Posted 4 years ago

“This company is acting fraudulently. I wish I had read the reviews here before wasting my money. The only department working well is the one that takes your money within hours of you placing your order…shame the rest of the company fails miserably!! We placed our order in April and are still waiting…we have requested a refund via their ticket system, but our request is repeatedly being ignored. This is probably because they are spending their time creating their own 5 star reviews…SHAMEFUL behaviour In my view this company is using the Covid situation as an excuse to take money from customers and not supply the goods.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID Chris Bonnett...You should be ashamed of yourself You helped yourself to my money 3 months ago, but the courier lost my plants and you are ignoring my requests for a refund...absolutely disgusting customer service. I wish I had read all the bad reviews before trusting you!!! BTW when you leave your own company a 5 star review...this is FRAUD If you feel like doing the right thing, my order number is 600485891”

Helpful Report

Posted 4 years ago

“They take your money instantly then take months to deliver. No way to contact them except by mail then you get standard useless reply.”

Helpful Report

Posted 4 years ago

“After waiting for the best part of 6 weeks for my order when it arrived the box was absolutely battered and 3 of the shrubs were very damaged one to the extent that the best place to plant it was in the compost bin. Despite sending photographs of the box and its damaged contents there has been no acknowledgement by the company other than their robotic statement that the 'email has been received'. Given the poor state of affairs I emailed them again (can't get hold of them by phone) and said I wished to cancel the next two orders (one of which was 6 weeks late and the other 4 weeks). Once again though no acknowledgement and eventually the two orders turned up. Thankfully our other garden orders were done through You Garden so the rest of our garden refurbishment will be done through them.”

Helpful Report

Posted 4 years ago

“I received a box of dead plants. I've ordered from them once before, and then it took nearly a month for them to dispatch my plants, so I wasn't surprised at how long it took to receive my plants this time. I was disappointed that all the plants were dead - but that sometimes happens. What I am incredibly annoyed about is that, despite eleven weeks, two cases, and multiple attempts, I still can't get any customer service out of these people, let alone a refund. I am considering small claims next, not because of the cost of my order- the cost of the time I have spent trying to get this resolved far, far exceeds the cost of my order - but because these utter charlatans will continue to keep ripping consumers off if they think that they can get away with it. All those £30 non-refunded orders add up... Quite the poorest customer service I have ever received - and in this case, it's very, very clear that the coronavirus is just an excuse for their shoddy unprofessionalism. Avoid!”

Helpful Report

Posted 4 years ago

“June 2020 ‘Express’ should Not being in their company name / plants VERY late to arrive ( 2months) with ZERO meaningful communication from the company - just generic excuses in standard untailored replies to queries - do not order until their capability to deliver transforms”

Helpful Report

Posted 4 years ago

“Unfortunately I have nothing positive to say about this company. Here’s a little questionnaire I’ve filled out: When was your ordered placed? April 22nd What was the cost? £82.86 Were you satisfied with the product? I can’t comment because I still haven’t received it after 58 days. Did you receive adequate customer service? No, I’ve counted 7 emails sent, I’ve had two replies. One being a generic response stating they can’t answer my email because they’re too busy. The other from Roger, who ignored my request for a refund and suggested my order was being dealt with. The next day my order status for 51 days of “processing” went to “preparing Your order” that was 6 days ago and is still the same status. Are there anyways you think the company could improve? I believe huge emphasis on customer service and management of the ordering system would prevent many highly dissatisfied customers. It’s clear the company is overstretched with orders, yet are still taking more. The communication is not acceptable. There is no telephone system, the emails are being ignored and I have three support tickets still open, ranging from mid May until now. Would you recommend gardening express and why? I would definitely not recommend gardening express. The delivery time is beyond acceptable, and without the option of a refund is unlawful”

Helpful Report

Posted 4 years ago

“Don't use this company. I ordered plants from them on May 3 2020. I fully understood there would be a delay in delivery due to Covid19. It is now the 8 June 2020. I had great difficulty contacting them. Eventually I managed to find an email address I could mail. I told them I had not received the plants and asked for a refund. I gave them a deadline for when I expected the plants to arrive and to date I still have not received them. They are at least now communicating but they have told me twice now that they have been shipped and this is not the case. Terrible company who take your money refuse a refund when you request it even though they are in breach of contract under the consumer rights act of 2015. Don't use this company you will regret it if you do.”

Helpful Report

Posted 4 years ago

“Plants arrived 5 weeks late, then some items missing, had to inform them about the missing items to them wait another 1.5 weeks for a refund. Plants arrived very dry and almost dead, it has taken a lot of miracle grow to get them to survive.”

Helpful Report

Posted 4 years ago

“Still waiting for order after 4 weeks, impossible to contact, impossible to cancel, worst company I have ever dealt with”

Helpful Report

Posted 4 years ago

“No email address. No contact address. No phone number. Doesn't that tell you something? If you want to know who they are, do a little research. I did. Barge pole springs to mind.”

Helpful Report

Posted 4 years ago

“6 weeks to deliver. No communication on arrival plants dead or beheaded or snipped to hide rotting leaves. Shocking.”

Helpful Report

Posted 4 years ago

“Ordered 2 plants on 9th April which I have not yet received. Cost over £18 with postage. Have tried to contact by opening a ticket but received a standard reply asking for my patience. I am disgusted with lack of service and will never use this company again.”

Helpful Report

Posted 4 years ago

“4 weeks in and not a word from this company. No way to contact. They have posted an email address on Trustpilot in response to their mounting negative reviews but this is another waste of time as it leads to get another automated response.”

Helpful Report

Posted 4 years ago

“Don’t buy. I had already ordered before seeing plenty negative reviews. You pay for dead looking plants!!! Don’t buy!!! Waste of money!!”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.3 based on 94 reviews