Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,667 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just spent over 45 minutes talking to a call centre operator in India. It was the most terrible experience I've had for a very long time. I was asked the same questions about date of birth and postcode 5 times. There were about 5 more people talking in the background. Be warned, it's not good.”

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Posted 1 year ago

“Getting a feedback or even following up on a claim is really frustrating. When I call, I get transferred from one department to the other, with each department asking the same question. Admiral is not keen on providing good customer experience just out to get premium.”

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Posted 1 year ago

“This is a scam establishment. I have reported a claim involving my insured Mercedes EQC 400 for the past 12 days. I have made several calls and even involved their complaints department and liability for a courtesy car has been pushed for many days between their appointed repairs garage and Admiral. Even though the response has not been timely, they eventually asked another second car hire to reach out but those ones are so daft enough to offer me a Volkswagen golf or similar. This is how they renege on contracts and when you fail their premiums they threaten brimstone if possible end your life. I have now declined on this car type and that simply is no courtesy car for me which is what they hope for at the beginning.”

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Posted 1 year ago

“So pxxxed off with admiral...they make it impossible to cancel a policy and threatening you with a poor credit score for cancelling payments!! which is the only way to stop the policy. Impossible to speak to anyone...total BANKERS”

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Posted 1 year ago

“A bit more expensive than other insurers but the service is great and you can amend the policy quickly and easily via your account on the website”

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Posted 1 year ago

“Really quick and easy and really helpful car insurance”

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Posted 1 year ago

“Absolutely disgusted with this company. After receiving a quote online for £466 for my dads van cover. Having to go away and prove his last two accidents were non-fault of his from 2-3 years ago, they had the cheek to change his quote to over £700 and had the cheek to ask if we wanted to go ahead. When I said absolutely NO, they wanted me to add further other insurance with them to "get the price down" as we give you more money to reduce the policy price. RIP OFF, merchants. and to claim because he had an accident in the last few years we live in a high-risk area! What BS.... one was in a supermarket which he fixed privately and the other was someone reversed into him. We do not live in a high-risk area. Insurance companies are using any excuse to up the cost of insurance policies to customer. Disgraceful!”

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Posted 1 year ago

“Admiral Company is reliable and professional, especially successful to have the best staff, Mr Ashwin in customer service department, who is an angel supporting to solve impossible mission with professional, patient and considerate help. We feel confident with Admiral company after speaking to Mr Ashwin, a big life saver! Admiral company is lucky to have him and must be proud of him!”

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Posted 1 year ago

“Customer service over the phone was very helpful”

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Posted 1 year ago

“Absolutely awful!!!! They cancelled my policy suddenly even I received on documentation was all correctly details. Tried to change it over the phone but wasn’t available. Customer service very poor! Never again!!! This is embarrassing for the company😡😡😡!!!!”

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Posted 1 year ago

“After 4 years of being with them, they want to renew my policy by adding £400 something extra, for being a "platinum" member. Bear in mind I had no accidents. I called yesterday to renew my policy and I got a quote which I accepted. This morning I wake up to an email saying my policy renewal will be £400 extra so I call back just to be told they're sorry but that quote was actually for last year and it was a mistake. Outrageous! How is this even possible?! Thanks Admiral, I'll be moving to a new company!”

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Posted 1 year ago

“This complaint went to your underwriters and they said No!!! They only cover Humans not dogs ( My dog along with 90% of the human population is a family member) It wasn't as though the dogs operation was a small operation to stop me going on my holiday. It was a major operation from an unexpected accident which the vet said he could be paraplegic and after a 5 hour operation he needed 24 hr care from me. Sam I have been in touch about this before about my travel insurance with you. And you said No! I want other customers to see that Admiral take your money then won't pay out when a MAJOR!!!! Catastrophic Accident happened with my dog which prevented me from travelling. Would you have left him? He needed 24hr care. Discusting!!! We are a nation of dog lovers. They are human to us and a very big part of my family. Date of experience: 13 September 2023”

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Posted 1 year ago

“This has got to be the worst Insurance provider. They do not care about the customer. My car was hit by another driver - which is a non fault - admiral advised that my car would be repaired - this was sent to the repair company which is called Mitchell inglis.. they have had the car for over 2.5 months now. I got a text from admiral two weeks ago that the part for the car was on order and that once here will be advised - I also spoke to the repairer and admiral who advised that a brand new bumper was ordered as this is what was needed for the car. So I said this is ok. I then got a text today to state that my car will be fixed by next week - so called the repairer and I was absolutely shocked to here this - they advised that admiral had called this this morning to advise to speed this process up and to not get a new bumper and to just do a temporary repairs on the bumper - I got advised by the repairer that they are doing a temporary repair as per the insurer. I advised that I was not informed of a temporary repair and that I should have been consulted as I was told on each occasion that a new bumper was being put on. I also advised that if the car was repairable then why was this not repaired instantly - the repaired advised that the car needed a new bumper and they informed the insurance of this. I called admiral up this morning and I was shocked at the level of service the customer service agents were / they were rude and they do not care about the customer. I spoke to John / Paul who was extremely rude and very unhelpful I am shocked at how they treat their customers it’s actually disgusting I have over 7 cars insured with them on a multi car policy and I will not be renewing with them. I was calling up as the repairer advised this was a temporary repair and they informed the insurance company who advised this is ok - I was explaining to the agent that this temporary repair is unheard of and is illegal and that the car needs to be fixed to ensure it’s a proper repair. However the agent was constantly talking above me - I asked for a manager to call me he advised that a manager would call me in 8 weeks time which is lies again. I called again in the afternoon and spoke to a nice helpful gentlemen who advised a manager would call me on Monday now. However the issue is that my car is not repaired and is temporarily repaired and admiral are refusing to fix this which none of it was my fault. I did not want this and I will now be taking legal action. Please go elsewhere for your insurance - they do not care about the customer nor are they helpful.”

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Posted 1 year ago

“I have been looking forward how to go about money back from an online company I invested 80000$ and suddenly I got no contact with them anymore I tried several attempts. I got in contact with QUINTELINTELLIGENCELTD company and i am still amazed how they were able to guide and assist through the process of reclaiming my money.”

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Posted 1 year ago

“Went on line and received a quote for my electric car insurance with admiral £1,600, I then realised that I had not input the minor speeding fine i received for doing 25 in a 20mph zone. So amended my details and revived an updated Admiral car insurance quote of over £2,500!! More than a £900 in increase!! These insurance companies are just opportunistic crooks! by trying to take advantage of people.”

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Posted 1 year ago

“Three spam leaflets through my door in one morning,tried calling to ask them to stop but apparently they can't understand English for the life of them”

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Posted 1 year ago

“Do not insure with these vermin, had a Mercedes for 6months ,got stolen off the drive and settled my claim £11,000 under what i paid !!! Left me with £8000 to pay off finance company ! Thanks very much!!”

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Posted 1 year ago

“Auto Renewed my policy even after I cancelled it. Has effected my credit score for months, they passed me on to Ardent who sent threat after threat after threat chasing for money I didn’t even owe and threatening court action. ardent have now dropped the case because I have all needed evidence that I cancelled, now admiral are ignoring me trying to rectify my score. Have sent 3 in email in a 2 month period and have no response. Awful, stay away. (Car insurance). No idea how this is such a popular insurer, absolute con artists”

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Posted 1 year ago

“Admiral's travel insurance is not fit for purpose. If you're making any journey that involves some sort of change, you're not covered for anything apart from the first part. I was travelling to the Loire by train and was stranded in Paris due to an electrical fault. The Platinum insurance I took out only covered me for the Eurostar. Apparently I'd be covered if I'd travelled with Ryanair... Admiral is not exactly promoting sustainable travel. Avoid this company.”

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Posted 1 year ago

“Car was damaged in an accident but still drivable (barely). I put a claim in April which was accepted and told to wait for the garage to contact me. Nobody contacted me. I put a complaint in with admiral and they said there had been a mistake but I still hadn’t heard from the garage. It’s been 6 months and my car still hasn’t been to a garage. Multiple complaints raised with admiral got me nowhere other than a few small bits of compensation. They left me on hold for 2 hours the other day, by accident apparently, and told me I would hear back in 48 hours after I asked them why. 2 weeks later I got a phone call explaining they had accidentally transferred me to a closed department. Very unhappy with Admiral and the service. All I want is 2 door panels for a Ford but apparently that’s too much of an ask without them making numerous mistakes. I would recommend avoiding if you can.”

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Posted 1 year ago

Admiral is rated 2.6 based on 1,667 reviews