Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,635 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

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“They were quick in processing my car insurance and documents.”

Helpful Report

Posted 7 years ago

“I inherited my dad's car and instead of using Directline who my old car was insured with, I foolishly chose Admiral and applied online. They later phoned and after an hour persuaded me to add my husbands car when his insurance ran out, which wasn't until 352 days later, but I had to pay then. What they didn't tell me is that they removed my protected non claims bonus, and placed it on his, which was already insured on his current insurance, so I've been driving around thinking I had protected no claims bonus, when they'd put it on his car, which was still covered by his Directline insurance, and was only going to be on the Admiral Insurance for 13 days at the end of my first years insurance with Admiral!!! I only found this out yesterday. Today I've told their Indian call centre lady to cancel my insurance totally, and I've gone back to Directline where both my husband and I get protected non claims bonus on our cars and we're both named drivers on each other's. Directline were no more expensive, seem to have English call centres and include Business Use as standard. It's been an expensive lesson to learn with the cancellation fee, but I will certainly never ever use Admiral again, and I certainly wouldn't recommend them to anyone, I'm just thankful I didn't have an accident in the four months I was with them, I wasn't prepared to just cancel my husbands insurance with them, as quite frankly I lost all confidence in them and wanted nothing more to do with them.”

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Posted 7 years ago

“Very good very colerative”

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Posted 7 years ago

“Really disappointed to have had a quote treble over the phone compared to online because I simply asked my old insurance company to come and inspect storm damage. I chose to have the work carried out away from the insurance company and had the case closed. I walked away from them with a proof of no claims bonus yet admiral are still saying I had an intent to claim. So a premium goes up by £285 because I didn't claim! Where is the sense in that?”

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Posted 7 years ago

“great customer service, both on renewal and with my ad hoc enquiries. Despite speaking to different people each time I call I get the same high level of customer service. Great job!”

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Posted 7 years ago

“Appalling , very misleading about what their insurance is. They expect you to do the work for them whilst trying to get you sign up and pay for additional services of some third party instead of getting on and dealing with your "no fault" claim . Avoid Admiral at at costs.”

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Posted 7 years ago

“What went right with admiral, nothing, paying over 350 a year for contents insurance alone, have never claimed in my life, when I do need to claim I am not covered due to reciepts been in ex partners name, items that other people have bought you or Christmas present etc are not covered, as I am not at fianical loss, please stay clear they try to find every way possible to not pay. Shame on you admiral.”

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Posted 7 years ago

“Disgracefully auto-renew policy without warning then charge excessive fees. Avoid.”

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Posted 7 years ago

“Everything handled very professionally.”

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(Car Insurance) - Posted 7 years ago

“Long review but defo worth a read before considering starting a policy with them and especially if you are a young driver. My 'plug in and drive' (black box you only have to have for 3months) policy started on Feb and already have had to cancel my policy in May absolute stress! My renewal price with a previous insurer went up by a lot so I had to start looking for another provider, admiral came along with a dirt cheap price (which I now know was too good to be true) Setting up the policy was very smooth and easy I can't complain about that. 30 days from the day I started my policy I received an email to say my driving score was 'bronze' and told me things I need to improve on such as harsh acceleration etc. I took this onboard and started to chill with the acceleration. 60 days from the day my policy started i got another email to say that my driving score was still 'bronze' and that for the next 30days I will really need to improve or my policy will be cancelled. At this point I called them up because I didn't really understand what was going on and what more I need to do to improve my score. I was told that there was 3 main factors effecting my score. Speed - Risk factor - night driving. Speed I took on the chin but I argued the other two. They said driving from 10pm - 5am was thought to be risky and this effects the score I explained to them that I have only drove once in 60days after 10pm (which I honestly had) I also asked about the 'risk factor' the man then began to explain that my car was not outside my house enough hours a day he said that it needs to be outside my house 12 hours a day(ridiculously unpractical)!! I explained that my car is practically outside my house for that amount of time anyway (I walk to work) and that the only time it's not there is when I stay at my boyfriends house 4times a month! They told me that in order to meet the % to get my score up I'm only allowed to keep my car away from my address 1 night a month!!!!! Furious and in disbelief I asked to see the data they have been getting from my box they told me I must pay £10 to see the data from MY box and it will take 40days to arrive to me (remember they said that if my driving doesn't improve in 30days it would be cancelled) so there was no point. The man then went on to tell me that if I do all of these things just for the next 30 days my score would certainly go up. Desperate for it not to be cancelled as I had no money to get another policy I did as they told me to. Every time I went out I put my cruise control on I did not speed once in those 30 days I also paid for hourly insurance on my sisters car to travel to my boyfriends house to insure that my car was outside my house 12 hours a day. 90 days from the day my policy started (judgement day) I was pretty confident they wouldn't cancel my policy as I done everything I was told to get my score up. I get an email to say that my score is still bronze and that in 7days they will cancel my policy. Furious I'm straight back onto the phone with them in tears this time I spoke to someone else who told me " I don't know who told you that your score would go up in 30days it never would of" I was so upset I was lied to I paid out extra money to Insure my car was outside my house all those hours. In fairness they give you a 7day before they cancel the policy so you can cancel the policy in those 7days and you don't have to pay a cancellation fee or declare that it was cancelled to other insurance providers, I paid for the policy in one lump sum so I am now waiting for a refund (it's only been 2days since I cancelled) for the 10months unused insurance which they said they would do But I was so stressed in those last 30 days making sure I wasn't speeding and using other people's cars for nothing. Really disappointed and now having to to look for new insurance is hectic. My advice to you guys is unless you're a perfect driver you have been warned if you have a black box it is beyond impossible to get a good score and your policy will probably get cancelled!!”

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Posted 7 years ago

“After two years of ncd with them, they doubled the renewal for 3rd year. Therefore i moved to another provider”

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Posted 7 years ago

“Nightmare customer service. When I reported the accident, they didn't open my file with all information and picture, until I chased them to update me. The accident was not my fault, but they are not updating you, giving you the wrong information, they say, they can recall the call, etc. They said, I have to deal with third company about the excess, even their website something else and I was told on the phone something else, but apparently they can't find the call, even they record all calls. PLEASE AVOID THIS COMPANY. SO MUCH STRESS. THEY DO NOT PROTECT THEIR CUSTOMERS!!!!”

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Posted 7 years ago

“It went wrong when they ripped me off for cancelling my policy I had to because my car failed and didn't work so needed a new car they wouldn't transfer the policy without charging extra and decided that an extra £150 just to cancel it early was acceptable it's not my fault that they won't be any help in changing it but I have to pay for it, I also had to wait until a direct debit went out before we cancelled it so all in all a pain in the neck and wouldn't recommend them at all”

Helpful Report

Posted 7 years ago

“I want to review the review, your website, supposedly trustworthy. I had been a customer of admiral, till they blackmail me for uninsured car, which is parked in a private land. Admiral insurance also forcefully tried to use my credit card details to insure it, eventhough I said on phone DO NOT TOUCH MY CARD DETAILS. I can see through the reviews that many of of them fake, and they even use the same name for the other insurance companies reviews.”

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Posted 7 years ago

“Left stranded (I have a broken leg so made even worse) while fighting with admiral to try to get re insured for 2 hours,after getting a letter on Friday saying my car insurance had be canceled 6 days ago, for the first hour and a half they said I have to pay £1000 upfront even though they hadn't refunded me yet otherwise I would be stuck but finally gave in after a lot of persuasion. They admitted to it being a fault on their behalf and told me I would have to pay an extra £100 from my last cover and an extra £100 excess for each driver, also being told my gold standard driving for the last three months was now worthless. Eventually after fighting for hours on the phone over several days telling them they will lower the price to the original value and having to quote pieces of their own contract to show them they are at fault they finally gave in and lowered the price to what it was before they canceled it. They are a decent option but really will screw you over even if its their own fault. Would highly advise another company if they are a similar price. Wonder what would have happened if the police would have seen my car while i was uninsured and didnt know, they didnt send an email or call or anything just a very late letter, unacceptable.”

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Posted 7 years ago

“A driver claimed that we had gone into the back of him in slow moving traffic. This was not true. Even the person inspecting our vehicle said there was no damage and therefore there could not have been any contact. The other driver claimed£25,000 for whiplash and damage to his car. Admiral paid out 2k just to avoid a court case and then it was put down as an at fault claim and we lost our no claims bonus. They are only thinking of themselves not the people who insure. Now our premiums when we went to other companies have gone up because we have lost their no claims bonus and there is an at fault claim on our record even though we haven't done anything wrong and Admiral are just trying to save themselves money. A charlatan company.”

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Posted 7 years ago

“I sought a quote for a Renault Clio V6 2002 through Confused.com. The best quoted price was from Admiral .. it was approx £1075.00. I attempted to insure online. I was told when attempting to pay that i needed to contact one of their advisors as there was a discrepancy in my application. The advisor told me that my licence details and claims details did not match. I explained that the two claims details.. both for under £200 (less than the excess on the current policy were nothing to do with me ).. there was also a speeding penalty of 3 points from over three years ago showing on my licence as expired. Despite all this when added to my policy they eventually (this took several hours) that the premium had increased to £2800.00 .. That is as close to theft as anything i have ever experienced... how do we know whether the information they have found is genuine .. and how to you remove it when it is not..The whole thing is a joke.. and to increase the premium by that amount for those reasons is in my view criminal. The confused.com website is causing the misrepresentation and allowing Admiral to waste everyone's time. They both need investigating by the Financial Conduct Authority.”

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Posted 7 years ago

“I am a driver for 25 years with non-EU full license. I moved to the UK in 2016, bought a car and a policy from Admiral with the black box monitoring device. After 10 months of safe driving I extended my policy with Admiral. By now I drove 12000 miles in the UK without any incidents. By law I am only permitted to drive with non-EU license in the UK for up to 12 months. So now I passed the exams, got a full UK driving license and informed Admiral of that. I thought getting UK license and therefore confirming my driving skills will please the insurer and improve conditions of my policy... No way... Admiral sees it differently! They asked me to pay extra GBP 380 in addition to GBP 660 I've paid for the new policy just because they now treat me as a novice driver with a new UK license! Pay more or go away find another insurer, Admiral says to me. What a joke and a pervert logic!”

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Posted 7 years ago

“No problems”

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(Home Insurance) - Posted 7 years ago

“I have made a claim and it took 3 months to resolve!!!! Three months after the writing of my car decision + 1,5 month to make a claim. Every phone call sounds as if they were making jokes on me, very disrespectful tone - until I get super grumpy. I don't want to be grumpy just to make them be nicer to me..... - ?! So word of advice - be RUDE they will get NICER - unbelievable! Without my authorization, they phoned my financial company to discuss the settlement figure after wich they have cancelled my car policy. I agreed to neither because I have been advised by GAP not to yet as they need to review the case. Now I need motor insurance certificate wich they do not have as they ceased my insurance so the document doesn't exist anymore! It would be at least good if only I knew my policy stopped existing then and there! How can you not say that! The worst is that I kept on asking for the above doc via phone as I couldn't access my online account due to their admin mistake. It took me 3 phone calls to amend the email correctly, about 5 or 6 trying to gain required documents, 46 minutes of the last call and three transfers to different departments just to tell me that document I am asking for doesn't exist anymore after wich the question followed: ''Is there anything else I can help you with?" "Well,-I said - I still require my documents so transfer me through to someone who can help" - "I can only help with this and this and because you were transferred so many times already I can't and you have got to call again!" They always promise to get back to you, they swear to call you back with an update - I have never ever received a promised call back, apart from the times when they want you to upgrade your policy with extra bits that you pay extra for. The incompetence of people you speak to strikes and they never seem to know how to help you unless it's a book example like making a claim. Now, saying that I asked about step by step guide as to how to make a claim and how will it affects my policy etc. - I want to know what is going on. Never got an answer about how you claim and what you do and I was kept on being referred to my policy that I still didn’t have! Ha! Admiral kept on coming up with new requirements and surprising information contradicting previous incompetent person's answers every single phone call I have made. Bear in mind it has been 4,5 months of nightmare phone calls and stressful days because every time they have a new problem to deal with. I and my partner are paying 2,5 k now for only one car as my policy need to come to an end of the contract (what contract?! - next call surprise...) because I have made a claim. Zero advice on any matter. I complained twice and they have never got back to me with resolution…. What kind of customer care is that!!?? The official complaint is impossible – I want to speak to the bosses I had enough! They will write it down and pass it on – rather throw it in the bin below their desks… I don’t trust Admiral. I don’t find them respectful. I don’t think they willing to be helpful! I think they are always misguiding customers. I now they will do everything to make you give up on claiming. Dissatisfying and totally useless helpline! All that costs me 2,5k! I have never ever been so mistreated by someone whom I pay money...”

Helpful Report

Posted 7 years ago

Admiral is rated 2.6 based on 1,635 reviews