Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good”

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Posted 5 years ago

“Excellent service on the phone via Confused .com, and very clear precise documents through the post.”

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Posted 5 years ago

“Absolutely terrible. hit a brick wall if you want to escalate an issue to get it sorted.”

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Posted 5 years ago

“Terrible service, took 6 weeks to hear back after having a 60mph crash on the motorway, which almost cost me my life. After initially giving a settlement offer on the vehicle, they later cancelled that offer for me to only to hear back 6 weeks later that they are refusing to pay out on the vehicle after stating the tyre threads were below the limit. Bearing in mind the car had passed its well in-date MOT without any advisory points on tyres or anything else, and I had only purchased the car 2 months prior to the incident. No empathy at all about the traumatic accident, and no specific measurements given about the thread of the tyres. The accident itself could have also affected the tyres being a high speed incident. My complaint was dealt with by a dishonourable gentleman called Gavin Bates, who showed no empathy about the situation, and often started back tracking on statements after being questioned upon then. After I had waited for the considerable amount of time for a resolution I received a phone call from Mr Bates and I asked him to call back a bit later as he had rang at an inconvenient time, he then had the nerve to demand that I made sure I was free when he was to call back; disgusting attitude. Their internal complaints procedure is beyond a joke and doesn't lead to any resolution. WILL NEVER USE AGAIN! CON ARTISTS!”

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Posted 5 years ago

“This is horrible company. Stay away. They will find every reason to charge you once you on their book. They simply charged me 151 pounds for correcting purchase year of car which was again their fault. They said because we cannot prove system fault. We consider its customers fault. The word customer loyalty doesn't exist in this company.”

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Posted 5 years ago

“Absolute Joke of insurance. I used the online portal on 22nd December to change policy details however the online portal was not working properly so i decided to call them instead and get the changed made. I then used the online portal on the 27th December to make a change to the policy and all worked fine, i received a confirmation email to confirm. Windscreen has occurred a crack so i thought i would ring up fro a replacement being INSURED! HOWEVER.......turns out the online portal did not make the change properly which means i was not insured ( spotted before anything drastic happened ). I have been ringing Admiral for the past few days and have changed the insurance over to the new car however they do not seem to want to understand the situation and acknowledge the system fault...instead blaming me for not making the changes correctly ( Hard to do when a system does not allow you to proceed without the correct information ) I am doing all the chasing via calls and emails but not getting anywhere with someone actually accepting or acknowledging that this was a system fault. Why am i paying for an insurance company to assure me and provide me a service? Admiral......you are here to support your customers, that is how you keep in business right? if you are not providing the correct service why bother with the fancy adverts promising to be the cheapest and the best when actually i rather just pay a few extra pounds and go to someone who will treat me properly as a CUSTOMER! Absolute waste of time company.... i do not even want to think about what they are like if you have an accident!”

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Posted 5 years ago

“Site very easy to use and navigate. Excellent value on insurance compared to other providers. Very pleased”

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Posted 5 years ago

“Had a home emergency claim as boiler completely failed. Engineer came out and said pump needed replacing. Didn’t hear from Admiral nor their agents. When I kept phoning for update they finally said that they wouldn’t fit the pump unless we paid for a power flush (approx £400) as they said the engineer said we needed one. I queried this as there was no mention by the engineer at the call out. Spoke to him subsequently (he kindly left me his card) and he confirmed he had never mentioned a power flush in his report. They then suggested I pay for an engineers report to say if I need a power flush or not even though I told them I did in fact have one done two years ago. They still wanted a report before they would attend again which meant I would have been left without heating and hot water for a further period of time in winter. I lost patience and have called my own engineer to fit the pump and I will be sending this invoice to Admiral which I will pursue through the County Court if they refuse to honour.”

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Posted 5 years ago

“My car experienced theft last week with windscreens broken, bump on the boot and items missing. I have been trying to speak to someone after I did my claims online over 4 days ago and they have still not contact me. Their phone line gets cut everytime and on facebook support (the online service where they answer they tell me they will take up to 5 days to contact me for the complaint without even reading previous messages that I am asking for information regarding the claim!) I am lucky I am not in the side of the road waiting after suffering an accident.”

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Posted 5 years ago

“Absolutely no support given after a third party crashed into my car. Had to fight to be given some form of advice after they cancelled my insurance policy with immediate effect and no support offered, just a refund for the taxi fair I would have to pay for getting back to work. I will never use this insurance company again and it is disgraceful and agree wholeheartedly with the reviews. Extremely poor customer service”

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Posted 5 years ago

“I emailed for autorenewal to be stopped two weeks ago and got an automated email receipt. An email came today to say that they could not collect the payment and would try again (good thing they had old payment details!). I webchatted and the staff member decided I needed a quote to beat the house insurance I had taken out with another company weeks ago. He proceeded with the new quote even though I said I didn't want one. I asked a number of times to cancel my policy which really got my back up. There's peristance to keep customers and then it just becomes disrespectful and you're not listening to us. I dont think I could have been any clearer in my instruction. Please don't annoy your customers!”

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Posted 5 years ago

“DISGRACEFUL CAR INSURANCE COMPANY. I wish that the system would allow be to put 0 stars. I asked Admiral for a quote after going through a comparison site and then followed up by phone. My original quote was approx £504, which did not include a non-fault accident that I had within the last 5 years. I explained to Admiral that the incident consisted of someone crashing in to my parked car when I was not even in the country and cost my insurance company £0 (absolutely nothing). They then told me that they had to recalculate the quote and it came in at £610 +. Absolutely graceful. Why do others just accept this? Please do not use Admiral.”

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Posted 5 years ago

“We had a leak. We sat on phone for ages waiting several times. gave up. had a call with someone who arranged a video call. took time off work for the video call. they called but just wanted details to arrange next step. the whole process has taken a ridiculous amount of time. Communication internally and with customer awful and honestly really don't care.”

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Posted 5 years ago

“A rip off. Renewal was quoted twice as current premium, providing no claims no convictions etc. Dont waste your time with Admiral...”

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Posted 5 years ago

“Avoid at all costs! Admiral are a rip off. they cancelled my insurance because I was on holiday and THEY DID NOT UPDATE MY NEW BANK DETAILS! I HAD NOT MISSED ONE PAYMENT AND DURING THE CHRISTMAS PERIOD WHILE I WAS AWAY THEY CANCELLED THE POLICY AND NOW I HAVE TO PAY NEARLY £350 FOR THERE MISTAKE??? WHEN I EXPLAINED WHAT HAPPENED THE AGENT ALSO ADMITTED HE THOUGHT THIS WAS WRONG BUT IT WAS OUT OF HIS HANDS AS HE TRIED TO EXPLAIN WHAT HAD HAPPENED TO THE MANAGER AND THE MANAGER MADE THE DECISION TO NOT REINSTATE MY POICLY. HAPPY NEW YEAR FROM ADMIRAL. DO NOT WASTE YOUR MONEY OR YOUR TIME.”

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Posted 5 years ago

“Have not entirely understood my quote online so i gave Admiral a ring. My call was answered by Kevin, who was very helpful in explaining the quote and additionally doing a quote on my car. Very happy with Admiral covering mobile phone in addition to the home contents, as I can save 14 pounds a month with just one insurance.”

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Posted 5 years ago

“Please do not go with Admiral. Firstly, my parked vechicle got hit (which is a classified as a no-fault claim) and I had to go through numerous processes which involved two seperate third parties (A car hire company and a garage). Customer experience is everything and I expected Admiral to seamlessly solve this issue, however, I was pushed around through many companies. The Car hire had a policy in which I'd have to pay £60 just to use their vechicle and there would also be a £50 fine on top of any parking or speeding tickets I incur. People please do not use these guys. Secondly, my insurance went up 30% for no reason.”

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Posted 5 years ago

“The price goes up twice during the contract. This is definitely a rip off.”

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Posted 5 years ago

“My husband had his vehicle broken in to, not sure what to do we telephoned Admiral and they said we could either put a claim through or pay for the repairs ourselves. We chose the later. 12 months later and after paying our renewal fee with Admiral, they have taken an extra £200 stating that it was due to a fault on my husband. Trying to explain that we never logged it as a claim has got us absolutely nowhere and they say that they want to know about every single incident, why? so you can increase our premiums. We will not be renewing and we have 4 cars with them. Absolutely disgraceful and in my eyes fraud.”

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Posted 5 years ago

“Avoid this company is a joke To the attention of the Claims Quality Manager. I would like to complain as to how long the process of taking for my stolen car claim. My car was stolen on 24 October 2019 and only on 25 November I had a investigator around to take pictures and take a statement, and to be told one of my keys are perfectly fine and one key belongs to another car !! But after explaining that the spare car was a “red key” and that the key comes apart and in an emergency I can gain access to the car via a normal door lock which it has in the drivers door and passenger door as the key has a physical on side which can be removed to unlock and manually lock the car in an emergency. This red key was explained at the time of the sales from where I purchased the vehicle as a spare entry key. This was then placed in to my safe at home and never used as there’s no use. But the investigator did not have the basic knowledge of a bmw key nor that basic knowledge of the car, after explaining everything he came to a conclusion that it is a wireless vechile theft and then said “ it’s extremely common” and quoted the below, As per statement form IRDA However, the regulator, IRDAI, has not made it mandatory for the insurer to ask for both car keys before accepting the claim. NOR WAS THE ABOVE ASKED AT THE TIME OF THE POLICY TAKEN “if owner has both sets of keys or if owner has a “red key” etc. After taking pictures and taking a statement I felt really upset that the investigation company can take as long as they want to write up reports leaving my self with a long period in the process. I have a vast knowledge of writing reports to a Avaition air crash investigations standard and I am pretty sure it does not take how long it as taken. After multiple phone calls going around in circles it’s seems that now i am in need the (customer) I feel elephant are slowing moving with the claim. Could you also explain as to what standard do you follow,ISO etc I feel that over the past 7 years with elephant car insurance every year I have taken out fully comp cover and now that I don’t have a courtesy car life has become very difficult as the cold weather settles in with two children. Till this date no email or report had not been written yet and left to ring back myself each day for an update.”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,668 reviews