Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t pay out for Thomas Cook failure even on platinum account but multitrip do!! My daughters £15 a year insurance is giving her the money my admiral is not!”

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Posted 5 years ago

“Best quote and user I've had no hidden costs and simple to apply for any insurance they offer”

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Posted 5 years ago

“I wish I could rate them lower. I have a home insurance policy and motor insurance policy with them. I had submitted a home insurance claim with them couple of months ago for a bathroom leak. The leak damaged the dining room ceiling downstairs along with the chair pads of the dining table. A company called Claims Consortium Group (CCG) deal with home insurance claims for Admiral. After months of delaying and chasing them, they came back with a pay out which was 10% of the what the bathroom fitters / plumbers had estimated it would cost. The whole point of insurance is to provide assurance & coverage when things go wrong. Admiral is there just to take your money and harass you when you are in a worse mental state. Never again.”

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Posted 5 years ago

“Terrible customer service no interest in existing customers. I was charged £19 to change one digit in my address. I moved from a ground floor flat to a first floor flat but according to the man I spoke to there is no difference in the security so told me my premium would stay the same. An absolute scam avoid at all costs. I for one will never go near them again.”

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Posted 5 years ago

“By far the best on insurance. Cheap, reliable and easy. Can’t beat it.”

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Posted 5 years ago

“Been with them for 3 years, and experienced no problems. The online account management was easy and straightforward. They matched the competitors prices for 3 years but unfortunately they couldn't match the offer I got from another company so I decided to switch. If the price goes up next year I'll definitely get a quote from Admiral again as I was happy with the service provided.”

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Posted 5 years ago

“Brilliant from start to finish just hope renewal is as good”

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Posted 5 years ago

“Good customer service, and easy procedure to get papers sorted.”

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Posted 5 years ago

“Very helpful team”

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Posted 5 years ago

“I rang regarding my car insurance renewal as if you ring they give you a better price. I also have house insurance and asked if was affected as my daughter starting uni as she is now 18. Was told no change for my daughter, as although studying away from home, still lives here. After the call I received a email to say has been a change to my policy and due to this they are taking £17.38 from my credit card the following day. This is because my daughter is now a adult and no longer a child as is now 18. What a rip off. I have logged a complaint as every year my family get a year older. Will this be more changes to the policy!!!. Admiral are a greedy, money grabbing, unscrupulous company that I would NOT recommend. The policy change was not mentioned in the call - just in email sent after it. I will be changing my insurance to another company.”

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Posted 5 years ago

“No one answers the telephone and I urgently need to get in touch with you. Very poor service I will be changing insurers at renewal regardless of price.”

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Posted 5 years ago

“Since I joined in June I can't access my online account or reset the password and have telephoned several times. They have promised to email me but nothing arrives and now you can't even telephone them because they have an issue! I won't be renewing in fact I might just change company anyway because I have no confidence in them”

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Posted 5 years ago

“I bought their insurance online. I found them very helpful, and competitive in the rate they offered for the year.”

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Posted 5 years ago

“I have only just joined them recently but they offered me a quote that saved me over 50% on my car insurance”

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Posted 5 years ago

“How anyone wouldn't lose the will trying to insure with Admiral, you'd think the preamble of doing things on a website would save time - NO, they drone on for hours trying to constantly up-sell when you're just trying to insure a 'flaming car'. NO, I don't want to insure any other car with you, NO I don't want breakdown cover, NO, I don't want legal aid, NO, I don't want my documents on a website that I won't be able to find if I can remember the user name, NO, I don't want to register online for anything!!! NO, there's nothing else you can flamin do for me - I've lost the will!!!”

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Posted 5 years ago

“In the process of having a no fault claim. The 3rd party is insured with AXA. I'm with Admiral (though wont be for much longer). Admiral have firstly refused me a hire car (even through the 3rd party). Now they are offering me £3000 max for a car valued at circa £5000. They refuse to negotiate despite being given evidence to the contrary. So I am left with no option other than the ombudsman. Similarly they have put my premium up £180 and are trying to charge £350 excess. Bearing in mind that this is a no fault claim that will be paid by AXA. They even tried to charege me anoher £20 to shift my no protected claims onto another car post accident. After that the premium on the car that went from 1 years NCB to 23 years NCB's premium didnt go down!! How does that work?! Do yourself a favour and avoid Admiral next time you renew. I thought that they were a professional outfit and now that I am in the process of a claim I know that they are not. They only have 1 star because none wasnt an option.”

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Posted 5 years ago

“Had an engineer come out to replace a pump. He broke my timer and to fix his mistake he re-wired my home without my knowledge. This caused my heating and hot water to constantly stay on. I called him back to tell him what was happening and he told me he would come back the next day to fix it but never showed up. I then spent £400 calling out another engineer to re-wire my house back to normal and fix the timer that was broken. Told admiral all of this and they said their engineer is not at fault. Absolutely disgusting that they can put someone through so much stress and get away with it”

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Posted 5 years ago

“Was quite difficult completing the car insurance online. Although I had contacted them and they were very helpful! I had a good quote as well since there was a promotion!!”

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Posted 5 years ago

“Simply terrible. They just want every penny out of you possible. My insurance for a 2008 golf ended up being £2.5K - despite my 6 years no claims, when confused.com are quoting me (as I'm at renewal) less than £1.3K for a new sports car. And if you need to cancel your policy before the end of its term, they charge you a hefty administration fee. They also increase your policy every time you move address - giving you a reason of 'you're in a higher risk area', which is extremely funny because I ended up moving back to my initial address 6 weeks later and they increased my premium again telling me the same thing - that the area is higher risk ... which leads me to suspect there are no algorithms detecting higher risk areas, and that they simply increase your premium by default every time you move.”

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Posted 5 years ago

“Rubbish customer support. No help or flexibility with direct debit problem even though was happy to pay the one missed payment there and then. Company ruled by computer policy. Not the friendly helpful company advertised. Would not recommend to anyone. Very disappointed and wish I had never changed insurers. Plus charged 40 odd pounds for the privilege of cancelling policy. Thanks Admiral. Maybe rethink your advertisements to the couldn't be bothered company.”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,614 reviews