Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,630 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,630 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Admiral 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip Off - Worst insurance company ever. We have a comprehensive policy & someone crashed into our car while we where parked. Its been 19 days and Admiral have not bothered to organise repair or a courtesy car, they dont reply to emails or calls. Never use them or Elephant / Bell etc all their other trading names. Aweful company - will be reporting them to Insurance Ombudsman.”

Helpful Report

Posted 3 years ago

“Took over an hour to change the address for contents policy. Charged over£19 for the pleasure.”

Helpful Report

Posted 3 years ago

“Very good staff to talk with”

Helpful Report

Posted 3 years ago

“Got both my home and car insurance for less then just car insurance. All thanks to the lovely helpful man I spoke with”

Helpful Report

Posted 3 years ago

“Awful. Automatic renewal taken from my account and impossible to contact anyone.”

Helpful Report

Posted 3 years ago

“disgusting that they add an automatic renewal to your policy without your knowledge or agreement and then make it very difficult to cancel the renewal, you end up on the telephone to them for 45 minutes trying to stop a renewal that you did not want in the first place!!!”

Helpful Report

Posted 3 years ago

“Very good 😊”

Helpful Report

Posted 3 years ago

“Absolutely useless company, appalling customer service. Took weeks of constantly chasing them up for insurance money to purchase another car. 3 months after a non fault claim and they Still owe me £310 excess money. Would give zero stars but not allowed. Do your self a favour and Steer clear of these scammers”

Helpful Report

Posted 3 years ago

“Still waiting for car to be inspected after 5 months! They claim to require a police report before they can handle the claim, stating that 'in the majority of cases we require a police report, which can take some time to arrive and we may decide to repudiate liability under the terms of the policy if the police decide to prosecute'. They continue by stating that they are unable to identify the precise Condition of the policy upon which they will repudiate!! A complaint to their C.E.O. has simply been referred back to the original handlers! Utter imcompetence! Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Worst company I have ever used for insurance. Incredible that they are allowed to operate so fraudulently.”

Helpful Report

Posted 3 years ago

“appalling customer service 1 hour on the phone and no answer. try to contact online and waiting time gets longer. find a company that actually responds to customers”

Helpful Report

Posted 3 years ago

“Great company and great service. I wished to buy for my wife from this company, but the price was high. I just hope the prices are good for those who want to add a new driver or car”

Helpful Report

Posted 3 years ago

“Please please please do not touch this con artists ! There is not room anymore in my life for stress like this kind , sooo unprofessional I have cancelled my policy with them before the annual review as because they was charging £700 more then other insurance companies! Then I get letters to say I owe them £25 pounds for cancelling the direct debit and bad credit will follow! Con con con ! Very upset and distressed as I’m a good punctual payer and top credit rating! Never again ! I’ll tell all my friends not to touch them !”

Helpful Report

Posted 3 years ago

“Avoid! Had accident a week ago, still waiting for courtesy car. I have added this option because I need a car for work. Poor customer service. Spend how many hours on the phone, they don't even bother to call back.”

Helpful Report

Posted 3 years ago

“Don't bother with this insurer. After storm Arwen, we claimed for house damage. We waited over 10 days post claim submission, just to see the assessor. We've been unable to speak with the assessor as they don't answer their phone, have had no communication from them and Admiral themselves, have been unable to provide us with any other information, other than for some conversations to suggest we get additional quotes and others to say we don't need to as the assessors will fix things. When the assessor did finally come out, they've said that virtually none of our damage is storm damage! This is despite us now having a front door which pours water through it with a northerly wind now, which the assessor says can't be happening as the seals are intact - they would they like to explain why the front of our house is wet every time it rains then! Total shambles from the beginning, with appalling customer care and communication and a totally insulting, belittling and dismissive response from the assessor that has left me feeling physically sick. What's the point in paying my insurance premiums?”

Helpful Report

Posted 3 years ago

“I was hit by an uninsured driver 12th November 2020.....still waiting for the Injuries claim to be settled after having everything closed off months ago. It took a Supervisor 5 weeks to sign a report!!! Now waiting 2 weeks for an assessor to take the Company van for repair.”

Helpful Report

Posted 3 years ago

“I cancelled my car insurance policy today because I had to sell my car . I got charged £55 for doing this . After having paid my years insurance in full three months ago and having been a loyal customer for years , there is no justification for this fee . Makes me feel robbed . Disgusted .”

Helpful Report

Posted 3 years ago

“My policy ended on 20.08.2021 and I called admin to inform that I sold my car the same day. After about two months I got email and it says I have to pay an outstanding balance because and my policy was cancelled on 11/09/2021. I really don't know what's going on. I've been driving for 24 years and I never been treated like admin did. avoid this company”

Helpful Report

Posted 3 years ago

“Awful customer service. If you make a change to your policy they will leave you high and dry, cut your policy and hang up leaving you on your own with no insurance. They will also take a fee for the insult before you get a chance to discuss. Avoid them - might seem cheap but wont help you out when you need the service you have paid for.”

Helpful Report

Posted 3 years ago

“First year took the money then kept harassing us for payment until we sent them a photo copy of the bank statement proving we had paid. Before the renewal date the following year we rang them (after cancelling our debit card) to say we wouldn't be renewing with them again.We spoke to a man called Isaac who kept insisting we give him our new card number.We said they wouldn't need it as we were not renewing with them. Guess what?They sent us a policy saying we owed them the money. So I wrote a letter to their complaints dept as you cannot get an email to them. 5 days later we received an email from them saying if they had to cancel the insurance they would make a charge. This is their mistake and they are harassing us. Well I say bring it on.I am prepared to go to court over this.In which case they will be owing US money for court fees/inconvenience etc etc”

Helpful Report

Posted 3 years ago

Admiral is rated 2.6 based on 1,630 reviews