Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and would recommend going with this insurer”

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Posted 3 years ago

“Don't go with Admiral!!!!! Don't go with Admiral!!!!! Cheating, My car policy due within the next 05 days. I wanted to know the rate and decide whether to continue the car insurance policy with them, so I updated them my new obtained UK Full license instead of the international driving license which I first taken up my policy with them. My international license and UK full Driving license are both valid, however after updated them the details, THEY CHARGE ME 32.51, whether I like it or not, I'm told that required to pay the charges. This is not a hugh amount to me but I'm not happy to pay coz I feel that I'm been con by them, they should let me know first that charges will be incurred if I need to update them my driving License. Shame of you ADMIRAL!!! I will also to discontinue my house policy with them as well in MAY/22,. NEVER AGIAN TO GO WITH THEM, CON ARTISTS!!!”

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Posted 3 years ago

“Terrible company. Used them about 10 years ago and was really impressed with their prices and service. This time round the service has been shocking and they've charged me an autorenewal charge which is a 3rd of the cost of my policy for a renewal I didn't want or authorise. I'd advise using a proper company like Direct Line rather than these these thieves”

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Posted 3 years ago

“DO NOT USE ADMIRAL - WASTE OF TIME - LOST 3 HOURS OF MY LIFE and I was only trying to buy an insurance quote - have now bought elsewhere in minutes - thank you Ageas!”

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Posted 3 years ago

“Admiral do not care even remotely about their customers, and have dreadful policies put in place for their car insurance. Crash took place 13/03, still no courtesy / hire car on 22/03. Policy states that to receive a courtesy car, their approved garages must approve the repairs on your vehicle. Then, they will be the ones to provide it, not Admiral. The joke is that none of their garages have courtesy cars available until April! So, given this, I pushed to receive a hire car. They state that hire car cannot be provided until one of "Admiral's Approved Technicians" checks the garage's report and approves that the vehicle is repairable. If the garage approves the repairs, that means it's repairable!!! I don't understand who wrote their policy. They seemingly only have one technician working at Admiral, as I have to wait in a queue of other approvals that need completing. Fantastic! Would not recommend Admiral Car Insurance to my worst enemy. Can't wait to take this to the ombudsman...”

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Posted 3 years ago

“I believe they have most affordable prices in market, best for students and young people.”

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Posted 3 years ago

“I spoke to two different people at Admiral, the first was not so helpful and I actually ended up cancelling my car insurance policy after being with the company for 7 years. However I called back and spoke to a lovely Welsh man named Connor Dawson. He had a lovely kind way about him and was very helpful. He found me the best quote possible and brought me back as a customer . So pleased. It goes to show it really matters who you have on the other end of the line!”

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Posted 3 years ago

“Very helpful and kind customer service. Their website is easy to navigate and all important insurance documents are easily available.”

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Posted 3 years ago

“░▒▓More thank 4 hours on HOLD▓▒░ I have attached few pictures about the terrible online chat agent. I have no idea what happened with him.”

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Posted 3 years ago

“Good and nice it was a great option”

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Posted 3 years ago

“All was good until had to make a non-fault claim. They decided to write-off my car. Copart has collected the vehicle in 2 days, only after collection Admiral came back with "market value" offer which was in fact a "trade value". I'm working in motor industry for over 5 years and provided them valuations from CAP Hpi and AT Dealer Portal, platforms that are mostly used for underwriting vehicles in UK. They came back with a total increase of £300 which is still over £1000 below retail market value. I'm raising a complaint with Financial Ombudsman Service.”

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Posted 3 years ago

“Awful company to deal with, terrible communication. No interest in customer needs. Would not recommend, spend your money elsewhere as they are not a reliable insurance company!!”

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Posted 3 years ago

“I had been with Admiral for 3 years and I was disappointed. Even though as a experienced driver of over 10 years, I accepted a black box insurance so I could have a cheaper rate as the other rates I was being quoted was extortionate. When it came to my renewal even though I had a near on perfect score everytime I got my weekly feedback, they tried bumping my car insurance up by an extra £23.69 PCM which is utterly ridiculous and that's why I changed car insurance. There is no loyalty and why boost premiums when they should go down? Especially after 8 years NO claims and the only mark down I got on my driving score was what time I drive. I take my kids to and from school which I stated when I took on the car insurance. Joke.”

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Posted 3 years ago

“A non fault accident with an Admiral policy holder. I spent literally hours trying to reach the correct department as followed on their menu system , only to be told having waited 40 minutes that it was a different section so waited a further 30 minutes And the phone just cut off SO fustrating. They have NOT settled my claim which was derisory in the first instant AVOID THIS COMPANY. how they remain in business is a real mystery.”

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Posted 3 years ago

“It was really easy to get the insurance policy with few clicks and documents were all provided instantly”

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Posted 3 years ago

“Very easy to use, and smooth transition for all documents and details to be sorted. All completed within 10 minutes and made getting insurance easier!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Stay away from this insurance company - the biggest liars. They make you to take out all the policies and covers, so you are under the impression that you are fully protected. However, when you ask for something that you’re entitled to, they don’t give it to you and are extremely unhelpful. I hope the CEO Milena Mondini de Focatiis improves this company’s customer care services.”

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Posted 3 years ago

“Its to very big prices compared with another big company, and attitude its very bad.”

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Posted 3 years ago

“Shocking, had my car over 5 months still no sign of it getting repaired.”

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Posted 3 years ago

Admiral is rated 2.6 based on 1,668 reviews