Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Jerry

Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

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“I stopped the auto renew from the bank as i could not log into the account so we have been charged for the cancellation of the policy, this was then sent to a debt collection agency! watch out for auto renew!!! will never use this company again .”

Helpful Report

Posted 1 year ago

“I changed car. I had an insurance for 2 car during transition of weeks. They get their calculation for my refund wrong but no one want to give how they did their calculation. You speak to a chat who doesn't want to answer.”

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Posted 1 year ago

“Currently waiting for van to have an assessment 4 weeks after it was damaged. No one calls back, no one answers emails, online chat and they didn't know where the van was for three weeks and no indication of when it will be repaired. Worst service I have ever had with a vehicle and cannot wait to cancel my policy”

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Posted 1 year ago

“We are so disapointed by Admiral Ensurance. The mentioned insurance are playing with customers. First they haven't accepted our claim, then someone from Admiral called and emailed us they will cover our damage in garage fully and now again when we called them are saying they are not going to cover our damage done by the garage! - Not covering for an engine if it blows up by tester fault in the garage - MOT was passed! You are left alone by them. Who ever uses their insurance for car or what ever you insure with them letting you know you will be disapointed as well. They do not cover engine as mashine blowed up by tester who didn't know how to test q disel engin!”

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Posted 1 year ago

“Don't go with this company for insurance,had an accident on the 21st June,still waiting for someone to physically look at our vehicle,instead of looking at photos,our policy includes curtsey car,3 weeks on no car,no further along,and now we will also have to cancel our holiday !!!”

Helpful Report

Posted 1 year ago

“5 months waiting for our brand new car to be repaired. Looks like it will go on for another few months with parts again on back order. Poor courtesy cars supplied. First one arrived with no oil visible on dipstick. 2 complaints made with no progress. Looks like the only option now is the ombudsman. Please consider your needs carefully before using admiral car insurance. Very poor customer care.”

Helpful Report

Posted 1 year ago

“first year, no problem. Renewal quote this month..... 80% increase. Same car, same conditions. No claims, no change whatsoever. Admiral refused to divulge the reasons for the increase, saying it was not their policy to disclose these facts. I was told if I wasn't happy I could look on comparison sights. I did, and found at least six companies more than£200 cheaper. Ever get the feeling your not wanted !!”

Helpful Report

Posted 1 year ago

“if i could give zero stars then i would. this company offers you great prices for your insurance with theyre multi option however i have had to make a claim against my policy which has taken 3 months for them to deal with, no updates from them and when i call them they say they cant give any further info other than its being dealt with. all the time i am still paying the insurance and tax on the vehicle. all this for them to come back and reject the claim. trying to resolve this issue with them is pointless as they are unwilling to discuss in further detail and i am now having to complain to the ombudsman and also look at small claims court options at my own cost to get this sorted. absolute joke of a company. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 year ago

“I’ve insured with Admiral for 5 years and they’ve always provided good service and good quotes. However, I had an accident in October (2022) when a Romanian lorry driver hit me causing me to spin in-front of the lorry and then pushing me down a dual-carriage way, side on for over 200m. I am lucky to be alive, and the car was a write off. I collected all of the lorry driver’s information, including his ‘insurance information’ and the phone numbers for the witnesses that were there, all admitting that it was the truck driver’s fault. The Police also attended the scene. I provided all of the contact data, including photographs to Admiral. After a couple days, I received the first quote (which I was un-happy with) and then the second. I noticed that the mileage was incorrect being 1,000 miles over the true count, and they offered me a measly £50 to correct this. Unfortunately, I had to accept the offer that they provided me with, and I carried on to pursue the claim. However the key issue is that Admiral had not established whose fault the accident was and therefore the prospect of higher insurance premiums and a loss of no claims bonus hung over me. I was told at the end of December that “Further to our previous correspondence, we are sorry we’ve been unable to deal with your complaint just yet, as we have been dealing with other customers.” This should not have happened as every customer should matter equally to them. That was the last communicative response until I had to chase again… I then started to chase Admiral after Christmas 2022, with multiple emails trying to figure out what was going to happen as I’ve now lost my no claims bonus and it’s affecting my insurance quotes. On the 19th April (2023), I received a reply from them stating “We apologise for not providing a recent update on your claim. The Motor Insurance Bureau confirmed the third-party vehicle appears to be uninsured.” This was the last response I heard from the company and I’ve been chasing for a reply since. I’m 22 years old and I’ve never had any points on my licence. I am not satisfied that Admiral have pursued the Romanian lorry driver or the operator of the truck. I submitted another compliant with them today and they said my claim ‘was on an old system’ which they do not use anymore and the person (who was very nice) didn’t know how to use it. Nearly 9 months down the line, this claim is dwelling on my mind since the accident happened. If I hadn’t chased and waited hours on phone trying to get through to someone useful (to some degree), I feel that they would of just let this claim slip under the rug and be not spoken about. This is the reason why I’m putting up a 1-star trust pilot review now as I’ve given them enough chances to get in contact with me since the accident nearly 9 months ago. When it comes to insurance quotes, they are great, when it comes to claims they really aren’t.”

Helpful Report

Posted 1 year ago

“Everything good until you make a claim ???? My neighbour dug under our bungalow foundation. I told the neighbour not to do this as there was an obvious danger of damaging our walls as our bungalow stands on higher ground. The neighbour ignored our plea and went ahead. When they dug under we found exactly what we predicted, the walls started to crack as the earth support under our foundation was taken away. We put in a claim and Admiral sent a loss adjuster surveyor who counted the 26 large cracks. On the advice of our solicitor who instructed us not to accept Admiral sending a loss adjuster, Admiral insisted in doing this no matter how much we insisted. The outcome of it all is now Admiral insists the damage is accidental damage, which they say we are not covered for. We then pointed out the malicious clause in our policy. We had told our neighbours of the probable danger of their excavation and they had ignored us. Surely this is malicious but Admiral has a different dictionary to Oxford. Admiral says get yourselves a building surveyor to prove your neighbours' work has definitely caused your walls to crack. They would not pay out then we are sure. One good thing WE will say is, they have sent us a cheque for £300 for the delays in replying to our many letters on this claim. But it should have been more.”

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Posted 1 year ago

“Avoid this company for car insurance - any change to a policy is an absolute nightmare. You can't make any changes to your policy online on their website - you'll have to either call them or use a web chat. However, customer service is never able to sort anything out on the spot. Want to change your address? It takes a week. Want to cancel a policy? It takes a week too. Want to add an additional driver to your policy? Probably not going to happen.”

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Posted 1 year ago

“Even though I hadn’t had at insurance nearly two years ago they took full payment out of my. I had no correspondence about this so now I am overdrawn. They had checked I had another insurance for last year but still they needed to have a copy and up to 3 to 10 working days which is totally disgusting. They are quick enough to take peoples money but leave customers financially in debt.”

Helpful Report

Posted 1 year ago

“Please do not choose Admiral for home/contents insurance. Policy increased from £299 to over £430 on annual renewal for same package. Never had a claim in over 23 years of being a home owner. No scope for manoeuvre with this company. My wife entered same package details on-line and bizarrely was priced at £335. Still Admiral fail to budge.”

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Posted 1 year ago

“some how a payment didnt go from my bank , however they took the payment but still charged me 12:40 for missing a payment . customer service was very poor too . nothing like the adverts thats for sure”

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Posted 1 year ago

“I called admiral to tell them I was moving to a new flat 2 days before I moved. The call took an hour with an Indian lady. I wasn't sure if the new building was listed or not so she said they would call me back which they did 3 days later. A different person also Indian. I told him that it wasn't a listed building and as far as I was aware the policy was changed successfully. However today nearly 3 weeks later I find that the policy is still for my old address so I haven't been insured since I moved in. On Web chat a person from India updated my policy but had to type in all the questions I had already answered in the 1st phone call. One more hour ... but the policy was changed. I looked later and he had put the wrong address on it! 18 not 8 so I had to go back on webchat to another person. Finally updated properly Appalling customer service. I'll change companies at next renewal.”

Helpful Report

Posted 1 year ago

“Trying to charge me £70 to change a DOB error (from xx/02/1989 to xx/03/1989). Absolutely crazy, £70 to change one number. Worst customer service experience. I initially called to try and add another car to my policy and they tried to charge me £70 for doing nothing! Never going to use this company again!!!”

Helpful Report

Posted 1 year ago

“My car was hit head on by another car in Feb 2022. Admiral law advised me to claim via them for my injuries. I am still waiting over a year later for this to be resolved. Emails were left unread for months- some still not read on my dashboard. They have messed up the amount I am to receive. Please avoid as they will reply to negative reviews asking you to email them and then still ignore you. They have been truly awful. Please don't trust the admiral, avoid the admiral.”

Helpful Report

Posted 1 year ago

“I had annual multi trip travel insurance with Admiral which was certainly not cheap. After losing an expensive item abroad I made a claim. It took over a month to get a response and the claim was refused. This company will do all that they can to avoid paying out. To add insult to injury I then waited an hour to get through to customer services in order to cancel automatic renewal. Avoid them like the plague.”

Helpful Report

Posted 1 year ago

“Do not take out a travel insurance policy with these charlatans or you'll regret it. I was admitted to St Luke's Medical Centre in Quezon City, the Philippines, in July suffering from dehydration and high blood pressure. In addition to charging me for medications that I was not actually prescribed, the Centre provided me with an inaccurate medical report and other documentation. For example, the Director of Emergency Care, Dr Arnel M. Tolosa, has claimed in writing that I had reported my symptoms on two occasions to the hospital - a complete and utter lie and I can prove it. More seriously, they wrongly claimed that my condition had been caused by excessive alcohol consumption. In fact, I was stone-cold sober when I was admitted and had only imbibed a small amount of alcohol some seven hours before. The much more likely cause was food poisoning or a bad reaction to heat, which staff acknowledged to me verbally at the time. However, Admiral, being monumentally dishonest, unscrupulous and money-grabbing charlatans, have taken St Luke's fabrications at face value and are refusing to pay out my insurance claim for the treatment and the changes to my travel plans it necessitated. This has cost me around £1700. While Admiral refuse to accept the obvious flaws in St Luke's documentation, I can provide eyewitnesses who will swear on affidavits that I had ingested a tiny amount of alcohol that would not have caused my condition. I can also obtain a second medical opinion that would contradict the judgements made by St Luke's staff. But of course Admiral will not accept this evidence because it would compel them to pay up what they owe me. Moreover, their organisation is riddled with incompetence from top to bottom. I have had a separate complaint upheld about being misled time and again by their phone agents. Their compensation offer? An insulting £50. I have been travelling for work and pleasure for 20 years and never have I come across a travel insurance provider this greedy, unhelpful and downright mendacious. Avoid them at all cost - or you'll find it'll cost you an awful lot.”

Helpful Report

Posted 1 year ago

“Admiral are the worst travel insurance company I've ever come across, do not use them they will not pay out. I tried to claim for missed international departure for my family and I, We had three delays car trouble which we overcame airport queues and airport system computer delay each contributing To our delay and our missed international disparture. Admiral do not cover any of these and having delt with them in my opinion they are just a bunch of crooks, it's almost impossible to contact them by phone and every stage is hard work in the end they said there policy did not cover cyber network problems, airport delays, or airport computer system problems. I was simply claiming under missed international disparture as clearly stated in there policy. My family and all my friends are aware of my case and none of which will go anywhere near Admiral. I hope they are taken over by a decent company or I fear in its present form it will go bust. Do not use them because when everything has gone wrong and your holiday is ruined this company will twist and turn and and do anything not to pay you anything.”

Helpful Report

Posted 2 years ago

Admiral is rated 2.6 based on 1,668 reviews