Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap 1st year then leave and look around Oh and difficult to cancel policy I would not reinsure with them ever”

Helpful Report

Posted 5 years ago

“First time I have had to make a claim on my vehicle insurance after over 40 years driving and 40 years of paying over insurance premiums. Despite other driver admitting full liability Admiral have been an absolute nightmare to deal with, 3 weeks later and I am no nearer getting back on the road than the day I reported the incident! Avoid at all costs, even if a better company is more expensive.”

Helpful Report

Posted 5 years ago

“What a joke! First time in my life I've needed to claim and Admiral use some spurious firm called Claims handling direct to deny a perfectly correct justifiable claim using the excuse "it wasn't stormy enough" despicable just despicable. Ombudsmen here we come and if I find evidence of illegality the police.”

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Posted 5 years ago

“I think Elephant a division of Admril headquarted in the UK lures their victims in then sits on them with increases and potentially crushes them without regards for keeping a loyal customer. They can be thick skinned too in my opinion when it comes to the customer's needs.”

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Posted 5 years ago

“Shocking service. Got my Daughters renewal £782.59, rang to cancel as it was only £535.07 if I did it via a price comparison site same insurance same company! Guy told me he would match it kept on the phone 20 mines then called me back for 33 minutes then the system crashed, shocking service. All that wasted time for no benefit and very nearly charged £250 more.”

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Posted 5 years ago

“good price to begin with and then ripped me off because my wifes number of years driving was out by one year. charged me extra for her driving only 9 years instead of 10 years then whacked an admin fee on top, obviously cant get enough money from you! Make sure you get your information right on your quote if your going with these.”

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Posted 5 years ago

“Very goodi”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Same experience on both motor and home insurance: ridiculously inflated 'cancellation fee' (as well as fees for just about any kind of amendment/ alteration you may wish to make to your policy mid-term, all bearing no resemblance to the reasonable cost of doing so). Also: for the most part you can't manage policies sold online via their website. You have to call. And wait and wait and wait and wait...”

Helpful Report

Posted 5 years ago

“Bought admiral insurance online via go compare and in the quote asked for no claims protection to be protected which was part of the price. Then called admiral with the reference quote we got with the NCB protected but the Admiral agent didn’t include this on the insurance and was left that way in the renewal last year. Only found out after a claim had taken 20+ years back to 3 and after telephone calls to argue this Admiral were not interested and said it’s not there fault!! I told them it’s not mine because we had the price quote included with the NCB protected and therefore expect it to be on the insurance! I even have the go compare quote in 2017 showing we had selected this. So now going through the complaints department ... so no I would not Recommend this lot as they can’t fulfill you’re paid quote yet if it was the other way around and you had given wrong details the insurance would be void. Avoid !”

Helpful Report

Posted 5 years ago

“The company rep was very good explaining the insurance policy and why I couldn’t have the one I first choose And easy to understand and explained every thing clearly and even rang back.”

Helpful Report

Posted 5 years ago

“Admiral refused me pay for my non-fault claim but paid from my policy to driver found at 100% fault. I was found not at fault of accident after 2 years of investigating 30 sec video clearly showing how the accident happened. For over a year I was driving damaged car which later failed MOT. Admiral refused to repair my car both before and after it failed MOT. At the same time Admiral paid £4,250 from my policy for car rental to the driver which was found at 100% fault.”

Helpful Report

Posted 5 years ago

“Great experience for the previous year but unfortunately could not provide a cheap enough quote this year”

Helpful Report

Posted 5 years ago

“Appalling service dont use I have been waiting for them to successfully send dashcam footage to a third party insurance for two months with them constantly lying giving wrong information and numerous excuses of IT issues as to why they haven't sent the footage correctly in almost two months. This is delaying not only an admittance of liability by the third party and also delay injury claims due to the incompetence of my own insurance. As soon as this is resolved I shall be cancelling my insurance with admiral and going elsewhere.”

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Posted 5 years ago

“Perfect service will buy again”

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Posted 5 years ago

“Very poor customer service on car insurance. I didn't realise when I signed up with them that they wouldn't allow bodywork damage to be handled by Lexus Bodyshops. Then when the paint fell off, they refused to cover under warranty because they said it was down to stone chips. Lexus bodyshop said it was a load of rubbish and there were obvious paintwork errors.”

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Posted 5 years ago

“Provide me with what I asked for and very good at describing cover asked for with very competitive price”

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Posted 5 years ago

“Been with them for over 5 yrs and was… Been with them for over 5 yrs and was looking to move so I called and they said they would reduce my premium. I accepted. I then had a car wash a few weeks earlier which pushed in a side panel. Wasn't that bad and wasn't going to do anything about it but let Admiral know about it. As the new premium hadn't started they increased my premium by about 40% saying they were within their right to do so and wouldn't listen to anything such as I'd been a good customer for 5 yrs and hadn't made a claim and wasn't going to do anything about the side panel. They told me to call back in 6 months when it would come off my premium. I did and asked for the refund - they said they weren't going to give it back as it was within their right and had no time or space for me and wouldn't listen to any kind of reasonable argument. I have two polices with them not only my own but my wife as well and will be leaving at the end of the polices. Don't touch with a barge pole.”

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Posted 5 years ago

“good service at first when you go to them until you make a none fault claim SCAMMERS avoid like the plague”

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Posted 5 years ago

“- make sure you read the terms and conditions (as boring as they are) because they will exploit any legal ways to charge you extra. I was charged £100 cancellation fee because i ticked that i would agree for a renewal (annual) even if i couldn't be contacted - the bank didn't approve their request because i didn't approve it and Admiral didn't think to call me to let me know. Lessons learnt, moved on to another company.”

Helpful Report

Posted 5 years ago

“1113335676 - Home burgled, keys taken, car stolen. Called police then admiral immediately. I babbled on and mentioned I was studying. I told them I was a full-time worker when I applied for insurance. I am a full-time worker taking a long distance e-learning course 3 hours a week over 18 months. I am not recognised as a student and liable for council tax. Admiral have now marked me as a part-time worker because I study. They drew their own conclusion without even consulting me. I have been referred to some form of review or pricing department. The study that I do is more akin to a hobby. It does not affect my work/driving habit in any way, shape or form. This referral will delay my claim by up to 2 weeks I'm told. This is in addition to the first 10 days where nothing much has progressed. Admiral cancel insurance policies immediately upon reporting a theft. They claim, unlike other insurers they don't wait 30 days but aim to settle much quicker than that. I live in the West Midlands and I believe we have the lowest vehicle recovery rates in the country. After I gave my statement the police told me they believe my case will be filled. Chances of recovery are dismal. I've lost hope in them and Admiral are mugging me off. Conjuring ways to pay as little as possible or if at all. I am gutted. Being burgled is devastating. I feel stupid amongst other things. Having my car replaced would help recover. I fear I will be left significantly out of pocket. To make matters worse, I'm fairly new so only had 2yrs NCB which I've now lost due to theft. The way I am feeling, I don't have the energy to dispute anything. I would urge anyone experiencing any king of strong emotion to compose themselves. Think about what you will say beforehand. This does not mean lie. They will ask what may seem like a bunch of irrelevant questions and will run with the smallest detail. Your claim may then get delayed, reduced or refused all together. I'm not sure if there is a proper way to deal with insurance companies. Personally, this is my first ever claim and I am learning the hard way. There are too many positive reviews for this company based on set up. It's the claim experience that counts. Yes it was very easy to activate and cheaper than some but ultimately not worth it if what you paid for goes against you when you need it.”

Helpful Report

Posted 5 years ago

Admiral is rated 2.6 based on 1,614 reviews