Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Jerry

Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Admiral driver hit my car. Theyu were at fault and Admiral arranged to repair my car. They took ages and made a mess of my bumper. I complained about standard of repair (wrong colour) and they said it was the wong colour when they started?? The refused to addres it an suhggested I go tot Ombudsman. When Ombudsman cntacted tehm, they refused to engage because I was not one of thjeir customers. Complete charlatans and con men. Shoud not be allowed to operate - disappointed by ombudsman too...”

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Posted 1 year ago

“My daughter had an accident no fault or 50/50 at most. The other drive also insured with Admiral. He had no MOT speeding and being prosecuted for driving dangerously and driving with no MOT, the vehicle had no advisories done, there was quite a few, the vehicle had poor brakes and definitely unroadworthy and under insurance Terms and conditions their insurance was invalid Not insured. Nope!!! Admiral still kept their insurance going, because my daughter was the only one injured, they didn’t want to pay out so they put my daughter at fault, how do you work that one out. Luckily the accident happened 8 weeks before renewal. My renewal went up from £2222 to £5845”

Admiral 1 star review on 30th March 2024

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Posted 1 year ago

“Claiming for a new windscreen Made claim for windscreen on 04/12/23,I was put on to there preferred suppliers which is auto glass they told me.Phoned admiral every week for abc 9weeks to see if they could chase it up as they said they had a specialist team regarding windscreens,told me numerous times I would receive a call back within 48hrs...didn’t happen. Auto glass got in touch on 31/01/24 to book me in for new windscreen on the 07/02/24,gets a phone call from Admiral on 02/02/24 to tell me after 9weeks that they have made a mistake with preferred supplier it’s nationwide windscreen they use for pick ups and they were cancelling my appointment!!!!!So after another 7 weeks or nearly 4 months I got windscreen fittied on 27/03/24..nearly 4 months later and pickup was off road as illegal to drive.Was an absolute nightmare,every time I spoke to Admiral it was same old story we are very sorry,this shouldn’t have happened.we will get someone to call you back(still waiting) ADMIRAL CHEAP INSURANCE...TRY AND MAKE A CLAIM....DONT LIKE TO PAY OUT,,,”

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Posted 1 year ago

“Discusted with this company! I hope you choke on the money I gave you for what bugger all! I had 1 years no claims for the first year no issues. Second year just started. They cancel my policy after missing one payment! Then make a different reason up that it's because I made a claim which they stated that they were not liable for! So no claim... Word can not describe how bad of service I received. Please be aware they are not all they seem clearly. Trying to bill me now for a full years policy after cancelling mine.”

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Posted 1 year ago

“Storm damage from this winters bad weather and they've completely rejected my claim stating it a degradation of materials! So on going with the F-O (financial-ombudsman) - Anything to not pay out and help their customers, just take, take, take and literally day light theft! Can't give 0 stars or would.”

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Posted 1 year ago

“Extremely poor overseas customer service Very expensive compared to others Not happy”

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Posted 1 year ago

“Happy to take money when applying for insurance, but will void the policy later and claim they can't refund anything”

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Posted 1 year ago

“was with them a few years ago, cancelled policy to go with someone else as got a better price. everything was fine but 2 years later decided to take money out of my account for a new insurance policy....but we have been with other insurance companies and have proof. now we are fighting to get our money back which technically they have STOLEN!! not happy....STAY AWAY from them”

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Posted 1 year ago

“This company is a bad joke This company is a bad joke. I was involved in an accident with one of the company's customers(rear-ended), wasn't my fault and the other driver made the claim to fix my car. Since the 14th of February, they have kept telling me that they will make the payment but they refuse and they find different reasons. If a minor claim is happening like this I can't imagine for something else. I would NOT recommend anyone to deal with or take any insurance from this company. Shame on you ADMIRAL”

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Posted 1 year ago

“Dreadful and shameful experience with Admiral. I got a years travel insurance cover with Admiral, and flew to Thailand for my 30th birthday, on the 2nd day my mother in law passed away unexpectedly. I submitted all the relevant documentation and filled out all the information on Admiral's portal, for them to come back and ask I have my MIL's GP fill out a medical form out our own expense, which wasn't a problem, the medical form asked for for detailed medical history which included routine checks from 6 months prior to her death stating there was no sign of her main cause of death. However on this form the GP also stated that back in 2007 it was noted that my MIL had an increased BMI. Admiral refused to pay my claim due to the increased BMI from 16 years ago, even though the form mentioned that 6 months prior there were no signs to be worried about. During this period (even though I complained to Admiral and asked them to stop) the company kept sending me letters and emails asking me to renew my policy.”

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Posted 1 year ago

“Fails everytime at doing a proper and professional job from Customer Service to Claims needs to be avoided at all costs”

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Posted 1 year ago

“Take your money quick enough but certainly take their time giving you a refund”

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Posted 1 year ago

“Absolute joke of a company. Was hot twice by same car August 2023 and this shower of __i_ didn't and probably still don't have a clue about procedure. They wrote my car of 3 times,then couldn't find a repairer to repair it,then asked me to find a repairer, which I did. They've spent months telling me what's not going to be repaired/replaced,and now 6 months down the line this claim still to ended. Stay away from Admiral Law also,they are an even bigger shower of ___t. Admiral were even going to accept liability for the third party until I threatened to take them to court. If you're with Admiral I sympathise with you if you've not had a no fault accident,but believe me you will learn how useless they really are. You will need the Insurance ombudsman services as well. Then they offer pathetic compensation for there mishandling of your case. They even logged a claim for my wife's car that wasn't put through,so now I have been penalised again for having 2 non fault claims on my history. Disgraceful. Thank god I'm no longer insured by them. Multi car my ass”

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Posted 1 year ago

“Had the insurance increased from £80.00 to £130.00 automatically and once i managed to cancel it they charged me another £62.00 fee. To mention that i had zero claims.”

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Posted 1 year ago

“Awful company, awful service. Ok until you need to make a claim. Avoid”

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Posted 1 year ago

“I moved house 3 years ago and kept admiral as my house insurance. I paid in full for my insurance on my new home. Yet D.D were continued for the home I sold. I have sent receipts for sale and purchase as requested for a refund. I have been promised call backs. Told complaint teams are dealing with my issue and a call back would be given within 72 hours on numerous occasions. Sent emails with my complaint details, yet still no call back or refund. Terrible service”

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Posted 1 year ago

“Company change the direct debit date without informing you first”

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Posted 1 year ago

“Stay away from Admiral. They are totally incompetent, they have failed to solve a motor claim 18 months ago. Despite this raked up the premium the following year, when I was stuck with them due to the "no claims" issue. They continue to fail to progress the claim, and all they ever do is offer lame excuses. Never go near Admiral.”

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Posted 1 year ago

“Admiral is worst.their customer service… Admiral is worst.their customer service is worst They don't even pay attention when your car has an accident They are the worst company where I have taken insurance by their name and fully regret my decision”

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Posted 1 year ago

“We had a no fault claim with admiral after a lorry reversed into us. They passed the claim to another company called Auxillis, they have had the car for four months with no information about what is going on. The car is not repairable, this assessment is possible to make in one day. They now say we are to pay to have the car returned even though it's no fault claim and they said we would have nothing to pay and no excess. Do not trust them, terrible service for what should have been a quick and simple resolution. They will not respond to complaints P19131611”

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Posted 1 year ago

Admiral is rated 2.6 based on 1,668 reviews