Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not take out a travel insurance policy with these charlatans or you'll regret it. I was admitted to St Luke's Medical Centre in Quezon City, the Philippines, in July suffering from dehydration and high blood pressure. In addition to charging me for medications that I was not actually prescribed, the Centre provided me with an inaccurate medical report and other documentation. For example, the Director of Emergency Care, Dr Arnel M. Tolosa, has claimed in writing that I had reported my symptoms on two occasions to the hospital - a complete and utter lie and I can prove it. More seriously, they wrongly claimed that my condition had been caused by excessive alcohol consumption. In fact, I was stone-cold sober when I was admitted and had only imbibed a small amount of alcohol some seven hours before. The much more likely cause was food poisoning or a bad reaction to heat, which staff acknowledged to me verbally at the time. However, Admiral, being monumentally dishonest, unscrupulous and money-grabbing charlatans, have taken St Luke's fabrications at face value and are refusing to pay out my insurance claim for the treatment and the changes to my travel plans it necessitated. This has cost me around £1700. While Admiral refuse to accept the obvious flaws in St Luke's documentation, I can provide eyewitnesses who will swear on affidavits that I had ingested a tiny amount of alcohol that would not have caused my condition. I can also obtain a second medical opinion that would contradict the judgements made by St Luke's staff. But of course Admiral will not accept this evidence because it would compel them to pay up what they owe me. Moreover, their organisation is riddled with incompetence from top to bottom. I have had a separate complaint upheld about being misled time and again by their phone agents. Their compensation offer? An insulting £50. I have been travelling for work and pleasure for 20 years and never have I come across a travel insurance provider this greedy, unhelpful and downright mendacious. Avoid them at all cost - or you'll find it'll cost you an awful lot.”

Helpful Report

Posted 2 years ago

“Very cheap multi cover compared to others, BUT, don’t expect to get paid out if you have a claim. We had a forced entry break in 6 weeks ago, one of 14 in our village that night. We lost over £12,000 worth of personal effects. Full police report, receipts for goods stolen, video evidence of break in. We have now had 5 offers from Admiral, each one accepted by us, after every offer we have had a phone call to say they’ve made a mistake and they reduced the offer which has now dropped from £9k to £4k, unbelievable. This is also despite emails stating the offers were full and final. Cheap insurance, but you are not covered , BEWARE.”

Helpful Report

Posted 2 years ago

“Took out multi-trip holiday insurance before booking holidays. Husband has subsequently developed medical condition and now they will only pay for the cancellation. We don't want to cancel. We don't need to cancel. The consultant is NOT telling us that we can't travel, so actually we don't HAVE to cancel either. Seemingly Admiral know better and have withdrawn cover for him to go. They will cover me though - so that's fine. I'll leave my husband at home while I still go away???? What is the point of having insurance? Quoting for insurance is about risk. They offer a policy based on an assessment of risk. In most cases, they win. If the risk materialises, then they might lose. In our situation, it is likely that there will be no impact, but there is still a small risk. They don't want to take a risk - SO WHY ARE THEY IN THE INSURANCE BUSINESS??? I will NEVER use this shower again for insurance of any sort whatsover. Totally disgusted.”

Helpful Report

Posted 2 years ago

“A quite bizarre experience. Took out annual travel insurance policy 9 months ago, and booked a holiday for this Sept shortly after that. I then had a couple of very minor ailments and saw a GP (very mild asthma, bunion). Phoned Admiral to confirm these conditions inm accordance with their polisy regarding any changes, however slight, and expected a routine "OK". However, they cancelled the policy before we were even off the phone! They also said cover for the pre-booked holiday in two weeks time wasn't included unless a GP advised us to cancel. Cancel for a bunion? Really?? Come on Admiral. This is madness. I was honest about the trivial conditions I saw a GP for, and there was virtually zero risk of cancellation or claim arising from either condition so to cancel seems like a case of "computer says". So prospective purchasers - be aware that if a minor medical condition occurs after you've taken out the policy and after you've booked a holiday, then Admiral may well cancel your cover and leave you stuffed. We have now booked alternative insurance - covering these minor conditions - without difficulty. We won't use Admiral again for any insurance and I strongly advise anyone to be aware of the risk of seeing a GP for the tiniest condition. if you don't declare it Admiral won't cover you and if you do they may cancel your policy. Iffy!”

Helpful Report

Posted 2 years ago

“Stay well clear - huge difficulty cancelling my policy on renewal now threatening to take me to court for not paying the direct debit! I cancelled the DD as I had cancelled the policy. Very aggressive company with very poor customer service.”

Helpful Report

Posted 2 years ago

“Very bad customer service. Have been left for over a week with no water. A dripping ceiling. Will only cover for damage not for actually replacement. We’ve been left for over a week with a baby and with no water and a dripping ceiling”

Helpful Report

Posted 2 years ago

“Very poor customer service, policy wording, communication and support. I took out a multi-trip gold policy and had to claim for covid 19 while away and purchase a new flight home. Took over 60 days from filing my claim, multiple phone calls to admiral, long wait time on the phone, them rejecting evidence they requested to be eventually denied the claim. They denied it because I took a policy out while away even though it has no bearing on my actual claim and had tests and dates to prove this. Check the small print because they will use it not to pay. Do not recommend and will happily use another company in the future. They are polite when they tell you they wont pay and that they understand your frustration...”

Helpful Report

Posted 2 years ago

“I've got Admiral Platinum Home insurance yet it's only when you try and put it into use you get a true value of it , passed about backwards and forwards from different departments speaking to people reading out scripts after having genuine storm damage to my roof earlier on this year they sent an inspector out with a telescopic camera whilst stood on the floor who couldn't see that the lead flashing had been loosened because he couldn't touch it and we got rejected for the claim , got another roofer out to fix the issue having claimed onto the roof to inspect properly at my cost .This week I've had a toilet flooding the bathroom because of a sticking shut of valve , again it's not covered unless there's damage to the property , even if I left it to flood they would only come out to fix the water damage and not the cause , again all put right at my own cost.Please read the small print as it's only when you reach out for help you realise how poor the cover actually is”

Helpful Report

Posted 2 years ago

“Very unhappy with the renewal process and price. Stay carefully when you renew.”

Helpful Report

Posted 2 years ago

“Absolute joke was falsely accused of scratching someone's car and claim was open for months no contact no update no help from the admiral. Rude staff and not helpful at all. After months and hours on the phone trying to find out what happened automated email was sent that they are agreeing to the claim, against our will, even though we notified them we are willing to take this further and go to the court as we haven't scratched anyone. Our insurance dramatically increased. Absolutely joke ! Avoid!”

Helpful Report

Posted 2 years ago

“AVOID LIKE THE PLAGUE. I've just paid £102.51 to cancel a mis-sold car insurance policy. the policy was only in place for 15 days?? Unethical company with a call centre in India. Dreadful customer service tried to twist my words but eventually had to admit that I was correct. Still charged £102.51. It's all about the money. Never Again! Wish I'd read the reviews first.”

Helpful Report

Posted 2 years ago

“Absolutely horrendous that you will not cover travel expenses for easyJet’s failures. Your policy is not fit for purpose. Passengers stranded abroad and you won’t reimburse. I’ve had a call back from Jamie at customer service who is confused about my claim and making reference to situations not related to my claim and laughing at me on the phone. Inappropriate, Rude and bogus”

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Posted 2 years ago

“bad dddddddddddddddddddd”

Helpful Report

Posted 2 years ago

“Never again!!! Stay away”

Helpful Report

Posted 2 years ago

“Do not under any circumstances use Admiral Insurance took my car illegally. Then sent it to be auction off. They had to pay £4000 , and return my car after 7mths, tried to hold me ransome, they are modern gangster”

Helpful Report

Posted 2 years ago

“Jhamilton @jhamiltonXV · AdmiralLoans Poor treatment from Admiral Loans. Ignored the fact I had to isolate for 18 months and ignored debt management plan, given 2 arrears notices and still reporting missed payments to credit agencies. please give me chief execs email to take this further. poor company”

Helpful Report

Posted 2 years ago

“I could not believe that Admiral dealt with my no fault claim by offering me credit to fix my car, which I would be responsible for if in 49 weeks they had not recouped the funds. WhenI declined this I was told to contact the other persons insurer and deal with the matte myself. What am I paying for?”

Helpful Report

Posted 2 years ago

“Went to admiral on 68th st 2 times and a sign on the door be back in 30 minutes waited and no one should up what kind of business are you running.”

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Posted 2 years ago

“I got contects insurance for a rental property via Admiral (through a price comparrison site), for a reasonable cost. I moved house and then the prices offered were shocking: Original contents insurance for 1 year = £73. New property: To add buildings for the remaining 7 months = £210 (best via comparrison site for 1 year £168). To change contents only to new address = £58.63 The call handler admitted that if you go via a comparrison site you get as "new customer" discount!!!!”

Helpful Report

Posted 2 years ago

“Shocking shocking service, not contacted by anyone, after emailing them for an update, emails just go into claims portal that no one looks at or response to, all information for claim was uploaded but asked for it again, spoken to 5 different people, still no one can confirm when I will be paid my claim after 6 weeks, do NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

Admiral is rated 2.6 based on 1,668 reviews