“I am taking them to the financial ombudsman because they have still not refunded me the £63.34 they owe me from June (it is now October). Their call centres are in India so wait times are long and their agents know nothing about your case when you eventually get through. They are unhelpful, rude, and do not care.”
“I am so so disappointed with the service i recieved if you are to call it 'service'. Back in February last year I had a vehicle go in to the back of mine and spun me on the roundabout on my way home from work. I instructed that it was the third parties fault which it was and that I would not settle for 50/50. During this time it was apparent that despite all evidence presented and even though I had instructed admiral to take it to court they were not going to do that and wanted to settle on 50/50 which was just ludicrous. I told them that I do not agree to this but the person dealing with my claim sent me a rude email back basically saying tough and that they were not going to do what I had asked despite the repair report on my car stating that this could not have possibly been my fault. To top it off I was due to renew my insurance in November but have cancelled it due to no longer owning the vehicle. They have now stated that deposit being over the point where I am entitled to receive my no claims bonus that I will not get it unless unless insure another vehicle with them! I am absolutely disgusted and am looking at taking this further. I advise anyone renewing or taking out insurance not to go with this company as they only care about themselves and how they squeeze as much money out of you as possible.”
“Extremely happy with the service and most importantly the pricing I received when using Admiral to get van insurance.
I was sceptical at first, but most surprised and very happy with the prices I received as a result of the multi-vehicle policy suggested and recommended by the very friendly and knowledgeable chap I spoke to on the phone whom went through the quote with me”
“Was told I was only going to be hold for 6 minutes, it has now been 50+ minutes and still on hold. Told tell people an approximate time if your going to nearly time that by 10”
“I had a non fault Acccident, no claim was made and admiral staff put in the system that a claim was made
Now my new insurer called and told me that my insurance price is triple because of admiral statements.
I requested to be listened the conversation and to come back with the outcome of the investigation!
No outcome received!
No one called me back!
They do false claims on customers name !
I have repaired my car with my own money !
Same !”
“We have a really low score because the 'When you drive' and 'Where you drive' scores are super low... It's not like we have to drive to work everyday because we have 9-5 jobs and have to sometimes work a second job in the evening just to survive...”
“Worst company I've ever dealt with.
Appalling service from start to finish.
I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS.
I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up.
We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft.
I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY.
I am still battling with them, totally misleading wording, and unsympathetic treatment.
DO NOT GO NEAR THEM!!!!!!”
“All good until you have an accident. I was not at fault at the accident, Admiral made the process really difficult and created me a lot of stress and left me with no curtesy car even though i was paying for it. My car was a write off, they have failed to inform me on time, gave me 6h notice that because its a write off my insurance will be cancelled. Havent provided me with curtesy car on time. Once finally got the car, they have cover insurance on it for the period of 6 days even though i was informed it will be insured until i receive a pay out. Won't be using them again.”
“They said they would have to charge me, a cancer patient an extra £60 because I couldn't work. I was told if I was unemployed because of covid, they would not charge me extra. I'm not sure why having cancer made me have to pay extra. I had been with this company for 6 years.”
“My daughter was involved in a collision that was not her fault and then was told that her car was a right off and that she would only be given half the worth of the car.
So she would be losing over one thousand pounds. I then tried to deal with Admiral my self and I can only say it was like hitting my head against a brick wall. My daughter had dash cam footage of the collision that wasn't given to the other insurance company until 24 weeks after the collision when I complained. They told the other insurance company that the car was a totally written off and they got full payment for it even though it was fixed for less than half of the price. I can not believe how incredibly bad Admiral is. I can only say Avoid.”
“Horrible user experience. We were figuring out for good half an hour with my wife how to cancel her car insurance auto-renew which is clearly on purpose made as hard as possible to do.
First we found out it is not possible to reply to the auto-renew reminder email to tell them you don't want to renew. Then, when logged on Admiral website, there's no way to cancel from the website.
The "customer support" chat is AI powered and not particularly clever one neither; you type in what you want to do and it replies with nonsense.
Then we learned the only way to cancel the policy auto-renewal is to call Admiral on telephone. Surely these lines are now closed because it is out of office hours.
Every car insurance company my wife and I dealt with in the past allow cancelling auto-renew from their app, website or by simply sending them an email at minimum.
This is highly time consuming, annoying, unacceptable and should be illegal if it is not already.”
