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Admiral Reviews

2.5 Rating 1,753 Reviews
37 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,753 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Jojin George
Unverified Reviewer
“Very fast and good.”
Helpful Report
Posted 5 years ago
DJB
Unverified Reviewer
“Admiral increased my home and contents insurance because I ENQUIRED about making a claim the previous year. I did not go ahead with the claim, but they penalised me for enquiring about it, saying it is counted as INTENT TO CLAIM !!!! When I asked to cancel they said it would cost £25 even though I had only had the new policy for 20 minutes! AVOID!!!”
Helpful Report
Posted 5 years ago
Joshua Dunn
Verified Reviewer
“Great insurer, really professional and helpful”
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Posted 5 years ago
Tomek Dziekanowski
Verified Reviewer
“I am happy with the service provided for my car insurance. The documents were provided quickly and I like the UX on the website.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Got good cover for my first year driving, had a hard time finding affordable insurance but best deal i could find with them”
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Posted 5 years ago
David Wright
Unverified Reviewer
“Very disappointed after being a customer of Admiral for many years with no claims that they were unable to provide a competative renewal price this year.”
Helpful Report
Posted 5 years ago
Barry
Verified Reviewer
“Admirals price doubled when an online quote for building & contents insurance got refused & I rang up to ask the reason why. They told me it was because I had made an enquire this year about claiming for storm damage repairs from my then insurer who I had been with for the last six years. The claim NEVER processed as the repair cost was not worth pursuing bearing in mind the policy excess. All what was recorded was that I had made an enquire about making a claim for storm damage. However Admiral chose ignore the FACT that NO claim was ever paid from the company I had the policy with, but still choose to double the price from their online quote. They refused to contact my previous insurer to ask if ANY claims had been made by me for the entire six years I had insurance with them. If they had bothered they would have been told that there had NEVER been ANY claims paid to me by them in the last six years. So before purchasing any policy from Admiral, ask yourself the question do you want to put to the test (before trying to make a claim) the ethics of a company who choose to believe what they want to believe because it suits them rather than their customers.”
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Posted 5 years ago
Ahmed Morhiby
Unverified Reviewer
“Horrible company ... took em 5 months to process a repair during which i had no car although I paid for courtesy car option but they twicked so you don't get one if your car is stolen and recovered ..complained to FCA ... Avoid”
Helpful Report
Posted 5 years ago
Yogesh Rishi
Unverified Reviewer
“Staff missguided me since Feb.end. That's why cancelled my policy today. Also loose near about £500.00. I suggest others to make sure with 2 or more staff members before taking any decision,they deserve a big ZERO.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Had minor accident whilst driving less than 5mph, admiral say car is a total loss due to cost of fixing, they didn’t even call to explain this to me just sent an email stating a salvage yard would be coming to collect car and to clear my belongings from the car....... My insurance is now cancelled with immediate affect unless can get fixed myself or an MOT. I now have no way of getting to work tomorrow and I’m an essential worker. Had to scrabble around to find a garage to collect my now uninsured car to repair and do MOT at short notice so I have a way of getting to work. Car is drivable with minor damage, terrible way to treat a customer anyway but especially in these difficult times.”
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Posted 5 years ago
Mr A
Unverified Reviewer
“Claimed with Admiral when I was hit by another driver. The other driver was insured with Admiral as well and Admiral dealt with the incident very quickly. Courtesy car, my car was picked up and even provided the courtesy car from a rental place because the garage didn't have any car available. Very much recommend.”
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Posted 5 years ago
Val
Unverified Reviewer
“My elderly mother's carer saw drops of water coming through the kitchen ceiling from the bathroom. I called Admiral Home Emergency for help. I think it was Haman Ì spoke to who dealt with me very professionally and organised help from PMR and that a plumber would be out before 11pm. Simon duly arrived just after 9pm masked and gloved, assessed the problem but would need to revisit today after he had got the part. He did what he said and I had a follow up call from Erin to check all was well. Excellent service in a Saturday evening in the middle of the Covid 19 pandemic. Outstanding service, thank you.”
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Posted 5 years ago
Ciro
Verified Reviewer
“Premium paid on 14th of May £640.00 Renewal quote on 24th of April £1715.00 Same multi-car policy, same drivers, same location, same mileage. Absolute rip-off. Avoid-Avoid-Avoid”
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Posted 5 years ago
Faisal Chaudhry
Unverified Reviewer
“Very good 5*****”
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Posted 5 years ago
Miloslav Minev
Verified Reviewer
“Really organized company and very good customer service, but they provide really expensive insurance. When i was looking for perfect home , i made insurance for me and my girlfriend, when we changed our address, they charged us with 400£ . I think that , this company is worst insurance company . At the same time my other car , which is big GT coupe , i was using Hastings Direct , and the address was changed as well . They gave me 127£ discount. That happen in the same time , so i think that the Admiral have unacceptable services. So in my opinion even if they are giving you cheaper price, pick something else.”
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Posted 5 years ago
Anonymous
Unverified Reviewer
“I have been in a accident where my car has been written off, I spoke to a adviser named jack and he could not have been more empathic and helpful! I was externally worried about making the call but my advisor explained every step and did everything in his power to help!”
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Posted 5 years ago
Anonymous
Unverified Reviewer
“Stay clear of this company, they do not care about how much of a desperation they will put you in I’ve had my policy cancelled, with no forewarning whatsoever, I received one letter that wasn’t even sent to my correct address, STAY CLEAR”
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Posted 5 years ago
William
Unverified Reviewer
“Ford Insure started using Admiral , my Premium jumped so much I had to reduce annual mileage from 10000 to 1000 and remove commuting . The new Premium is still 33% more . I made no claims and have a clean license . They sent the renewal 2 days before expiry so I had no time to shop around . Avoid Admiral as if it was a Rabid Honey Badger with Coronavirus . PS the online facilities to change the policy don't work . I recommend Aviva .”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“With the current worldwide situation Cv19. Admiral have absolutely no morals or decency, charged me £49 to cancel my car insurance, asked them waive the fee and they point bank said no. I never missed a monthly payment or made a claim. Will never use them ever again, disgusting company, thanks for the help admiral.”
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Posted 5 years ago
William
Verified Reviewer
“Admiral took over Ford Insure and my premium jumped 50% , I had to reduce my cover to 1000 miles a year (from 10000) and remove commuting then it was still 33% more ! Avoid this company like a rabid honey badger with coronavirus ! There are many other providers that give better cover for a lower cost . They sent me my renewal 2 days before expiry so I had no time to shop around . I am Disabled .”
Helpful Report
Posted 5 years ago
Admiral is rated 2.5 based on 1,753 reviews
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