Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 579 Reviews

15 %

of reviewers recommend Animal Friends

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1.7

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG - don't bother! We paid for 17 years and now, because our vet noted a cough over 365 days ago (hidden in the detail of course), our death cover has been declined. Seriously - don watts your money. Put it in a jar instead and use it when you actually visit a vet.”

Helpful Report

Posted 5 years ago

“They're great at taking your money. They're great at whacking up the premium even though you haven't claimed. When you do claim, they're terrible at actually paying out. They'll find any excuse in the book, or hidden in their masses of ts&C's. They expect you to go against the wishes of your vet. If your vet says monitoring, animal friends say operate. They're nothing like friends to animals. Avoid these charlatans.”

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Posted 5 years ago

“Worst insurance company going. Been with Animal Friends for 7 years and have never missed a payment. Have tried making claims over the years and every time they come up with a reason why they don't need to pay out. Just want to get you off the phone as quick as possible. Have finally left them after just trying to make another claim and guess what. No chance. Definitely would not recommend them. Do not waste your money with these con men. Asked to speak to a manager with which they replied one would get back to me within 24 hrs. That's because it will be a long distance call from a Yacht off the coast of Spain where they are spending all our premiums. 1”

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Posted 5 years ago

“Stay clear of these weasels”

Helpful Report

Posted 5 years ago

“DISGUSTED Wish I'd never got a policy with them!! For dogs over 8yrs old you pay 20% of every single bill. Plus so many things are excluded which you don't realise you'll need. Then the lowest blow is they don't help pay to get your loved pet cremated. Policy wording Section 1: Vet fees 1.3 Exclusions The following are excluded from cover: 1.3.16 Costs for cremation and disposal, including post mortem costs, coffins or caskets;”

Helpful Report

Posted 5 years ago

“Awful company. Customer service unbelievably bad. I been with this company for many years and never had to claim. I called and ask if I could have my mail delivered to my office instead of my house (1/2 mile ) they said no problem that will be £70!! I said don't bother then ill keep the address where it was, they said they couldn't change it back. There now being reported to the FCA. If they are this dishonest on a address change God knows what would happen on a medical claim. Im not going to take that chance and I'm going elsewhere. Check all the other bad reviews.”

Helpful Report

Posted 5 years ago

“Shocking company! Do not use!! NOT Recommended!!! Paid over £1200 in insurance policy fees over 4 years because we chose a premium policy thinking we were doing the best for our dog. Premiums rose every year despite no claims. We recently claimed for the first time and it was any pathetic excuse to send the claim back to the vet and 2 months later they awarded 1/3 of the claim... £150. We had to fight to get that!!! Got a 2nd smaller claim waiting for monthly meds as the issue is going to be a long term condition, however I'm waiting to see how many creative ways they can come up with to wriggle out of paying!!! They are quick enough to take your money but will not pay out when it is needed. I think they need to remember they are being paid (a lot) to provide a service instead of acting like they are doing the customers a favour by dishing out an odd payment and expecting us to be grateful. I am furious with this company and there is a complaint ongoing. I consider myself to be completely out of pocket as I would've been hugely better off saving the money in a bank account. There is no way we will ever get anywhere close to the premiums we have paid in and I get that most of the time insurance is throwing good money away on 'what ifs', but come on... ur happy enough fleecing the customers with over inflated premiums! Dreading how much they will go up on renewal!!! Better off saving it yourself and cutting out these con artists. Even our vet said they were by far the worst company they have to deal with. Wish I'd seen this review page before I took out our policy. Do yourself a favour and dont touch animal friends with a barge pole!!!”

Helpful Report

Posted 5 years ago

“VERY POOR - Please do not take insurance with animal friends, if your pet has had anything previously the matter with it then this is basically classed as a pre-xisting condition even if they are not linked...”

Helpful Report

Posted 5 years ago

“Just to let you all know if you are considering taking out pet insurance with this company be aware they will not pay out if your dog is involved in a road traffic accident. Apparently, you have to foresee EVERY eventuality, EVERY possible scenario that may lead to your beloved pet getting hit by a car. The implication being you threw the dog under the car deliberately!! Well, policies have been canceled and complaints filed. This company is a disgrace and should be put out of business! Make sure you tell all your doggy friends!”

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Posted 5 years ago

“Like others have said when your dog is older they are basically not covered for anything. Something noted by the vet in the past will be used as an excuse not to pay, despite the vet confirming to me that they are unrelated. Policy cancelled now and money will be put away each month to use if required. Animal Friends is like a protection racket!!!!!”

Helpful Report

Posted 5 years ago

“If I could leave no stars I would. They have been taking payment for my beagle cross for nine months. Come to make a claim and because I said he could be a different breed due to his height,they told me they don't insure foxhounds as they are a banned breed. Biggest liars I have had the displeasure of dealing with in years. Cowboys of the worst kind. DO NOT GIVE THEM YOUR MONEY.”

Helpful Report

Posted 5 years ago

“I have been a loyal customer for 10 years and I can say they have gone downhill. I have had cause to contact them twice in the last 12 months and both times have been thoroughly disappointing. The first time was for my 'elderly' dog of 10 years for whom they only paid me a percentage of the cost. The second for my cat who I had to take to the out of hours vet. She had severe diarrhoea and was floppy and deteriorating. the cost of the vet was £316.42 yet they only paid me £70.95!!! I have a Superior Plus policy yet they gave me £70.95. I think I am paying my money for no benefit, they like to take the money but not pay it out.”

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Posted 5 years ago

“On line quotes do not highlight the clauses and claim deductions on policies. For pets over 8 years good example 20% deducted from the final vets bill.no death payment, no cremation payment. No blood samples paid.excess on policy is £90.”

Helpful Report

Posted 5 years ago

“Our 13 year-old cat was treated by the vet for a tumour in the abdomen; unfortunately he did not respond to the treatment and had to be put to sleep. Losing a beloved pet is bad enough, but now AF have advised that they will cover only about 40% of the treatment costs, for reasons I frankly fail to understand. I have contacted them for their comments and await their reply. The policy is very long and long-winded, and it is doubtful if anyone would read it word by word, as like me they trusted that AF is an honourable organisation. I note that virtually all the reviews of AF on this website are complaints concerning payment - or more accurately non-payment. I also intend to speak to the vet for his comments. If we do get another cat we shall most certainly not be insuring with AF again. Our sadness at losing our little friend is now tainted with anger.”

Helpful Report

Posted 5 years ago

“Total scammers, no friends of animals, as with any insurance company use any excuse to not pay. They are no friends of animals whatsoever, just want to make money - disgusting company.”

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Posted 5 years ago

“This is an appalling company. I am so sorry I didn't find this site sooner. Paid a higher amount because my dog is 10. Very active dog. Last year when he had his annual injections the vet ask how he was in general, I said for an elderly dog he is ok but sometimes struggles getting over the door step. The vet made notes and said it he gets worse bring him back and he'll check him out. 12 months later my dog started limping, took him back and the vet checked him out after xrays he said his cruciate ligament was damaged. He was operated on and made a full recovery. The now say they will not pay as it should have been addressed 12 months ago. The vet wrote to them stating the comments are in no way related to this injury. Refused to pay. I intend passing this to my solicitors and placing a formal complaint with the Ombudsmen. Do not use t hem.”

Helpful Report

Posted 5 years ago

“Like many many others, I found that the company find a way of getting out of paying claims. Premium for my second dog became massive when reaching 10 years old so I reduced cover to accident only for £126. Renewal just came through at £328. That is a 160% increase in a year without any claims. They clearly only want your money, despite the company name.”

Helpful Report

Posted 5 years ago

“DO NOT insure "senior dogs" with this company I have been insuring 2 x dogs both now 10 years old with them for years. It is fine when the dogs are young but as soon as health problems due to old age arise suddenly you are handing over £90 excess PLUS 20% of each claim per condition. On top of that if your dog starts with a Lifelong Condition which, during the first months requires a lot of medication, vet visits for reviews plus physio or treatment, if you do not keep up with sending in Continuation Claim Forms in good time (because of all the travelling to and from vets etc) and decide to bulk up all vet fees in a Continuation Form - suddenly that claim form is not allowed because it is over 90 days! So whilst thinking that my dogs vet fees etc are safe - they are not. I do not mind spending money to make sure my dogs are well cared for but when you pay a lot of money for Premiums, then have to contribute 20% of each claim etc, you would expect every Claim to be accepted and paid. I am absolutely disgusted with this company but now my dogs are "senior" i.e. 10 years old with lifelong illness eg Canine Arthritis and Dry Eye Syndrom, I am stuck.”

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Posted 5 years ago

“Refused to pay out on first ever claim after 2 years with them ...... Do not trust anything they advertise....”

Helpful Report

Posted 5 years ago

“Terrible experience when I had to make first claim ever. Even tho I provided all the information and photos I was refused support and left me with massive dept, stress and disappointment. Avoid! Avoid! Avoid! I saw they have adds in tv now and felt terribly bad thinking that people will believe them and sign up.”

Helpful Report

Posted 5 years ago

Animal Friends is rated 1.7 based on 579 reviews