Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 579 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

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1.7

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 3 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars if I could, recently lost my beloved dog and declined my claim 1st time claiming as well, happy to take your money every month but when you need help they don't want to know I would avoid using this company.”

Helpful Report

Posted 8 months ago

“Avoid like the plague paid for 3 years, constantly upping the premium, when cat was run over they would not pay a % as they said i had agreed like a car it was worth nothing, I had sent them the cost of cat and on every renewal, they said i had put zero value, i sent them the proof of cost, this has took 3 months after keep asking for proof and i kept sending, Do not use them unless you are very precise in your dealings”

Helpful Report

Posted 8 months ago

“My dog had a emergency operation the Vet claimed directly because she was not spat Animal Friends declined to pay I paid for years in never claimed anything not even told me it was declined, this insurance is a rip off and I cannot this insurer Animal Friends are not animal friendly. Don't use them should advertise on TV.”

Helpful Report

Posted 8 months ago

“Animal Friends has insured my Goldendoodle since she was a puppy. We opted for Animal Friends because of their founding ethos about contributing to charities and the fact that AF had a 25-year track record offering affordable pet insurance coverage with exceptional customer service. However, in May, when my premium was up for renewal, AF raised it from £43.75 to £91.87, an increase of nearly 110%. What’s more, the only notification of such a massive rise was an email. Our original premium when we joined in 2020 was £24.60 — the new fee is a 248% increase. My dog was diagnosed with an irregular heartbeat two years ago, and the premium rose last year, as I expected. But this year's rise smacks of profiteering.”

Helpful Report

Posted 8 months ago

“Avoid. Cowboys. Never knowingly pay a claim. Should loose their licence.”

Helpful Report

Posted 8 months ago

“Recently received renewal for our cat. Insurance has doubled (to over £1400 a year), even though we haven't claimed anything for 5 years. When I queried it they were unable to justify it. Feel stuck as we have a lifetime policy so won't be covered if we move elsewhere. Shocking!”

Helpful Report

Posted 8 months ago

“Up my premiums from £45 to £106 making my annual payments more than the £1000 my dogs insured for, when I complained they didn't see this as a problem. Wouldn't touch them again”

Helpful Report

Posted 8 months ago

“Just received my new quote , it's gone up over £60 a month taking it to £107 , yearly payments being £1280 , my dogs only insured for £1000 , then they take of the excess, when I phoned to cancel they didn't understand why , they're a joke dont touch them”

Helpful Report

Posted 9 months ago

“lost my dog on the 1st of June she got put to sleep rejected my claime I thought are you messing just lost my dog how can this been It says in black and white up to £500 now I'm not expecting all of that but definitely some back £680 ...plus a week before out of the blue insurance going from £32 to £100 month been paying insurance from 10 weeks old never though on the death of my dog the insurance would let me down vets rip off and insurance rip off too greedy people in my appinion don't care about animals 🙏 rip molly”

Helpful Report

Posted 9 months ago

“Disgusting. Trying to pay £70 when the cost of putting my pet to sleep was £450 Covered for £500 in BLACK AND WHITE yet received email stating nothing was covered ??? 2 Bob scammers I curse you all”

Helpful Report

Posted 10 months ago

“Do not use this insurance company they refuse to pay out claims and do not process them. They sit on claims and constantly say they need some other information, when provided they then ask for other information to create delays. All of this information is not on the orriginal documents that form the agreement and are outside of the terms and conditions.”

Helpful Report

Posted 10 months ago

“There is no reason whatsoever to use this insurance company.. This is more akin to embezzlement than insurance. Annual premium increase with no justification of 2.3 times to £690 per year, or roughly the same as house insurance!!!!! Limit of £1000 pay-out annually, less 20% for no clear reason, less an excess £99, leaves a paltry sum paid back once the premium is subtracted. We called them and the receiver sounded like we just woke them up. If anything serious happens requiring thousands in costs you will see a tiny, tiny fraction of it back, but looking other reviews here I would guarantee anything from this bunch of.........”

Helpful Report

Posted 10 months ago

“Absolutely shocking treatment by this company .. appalling customer service. Avoid at all costs .. they will do anything to avoid paying out and their treatment of me after the death of my dog has added considerably to my stress. If I could give zero stars I would. A HUGE mistake changing from Manypets who are excellent.”

Helpful Report

Posted 10 months ago

“My healthy Terrier has so far lived to 16 with no health issues. We have been paying £9 per month, with a very basic policy. In March 2024 the premium went up to £27 with no explanation. I had an email thanking me for renewing for another year. This was the only correspondence I had despite them saying they had sent renewal advice, when I called and enquired about the increase. The automated phone voice has more personality and charisma than either of the two staff I spoke to in trying to get some information on this matter; should you have the patience to through the tedious and lengthy verification process in the first instance.”

Helpful Report

Posted 10 months ago

“£1900 a year, £160 a month, this is the kind of money you need to insure your pet with this company BE WARNED. you will also pay high excess over £100 and 20% of the total bill. Make sure you know how to complain and get familiar with the ombardsman. Your gonna need them. They are not friends to your pet or you!”

Helpful Report

Posted 10 months ago

“So badly let down chosing Animal Friends pet insurance my cat and I wish I had gone elsewhere. My warning is that after further year of insuring with them, with no claims, they quoted a massive increase of over 50%! Although my cat is just under 12, he is very healthy without claims, this is such an extortionate increase. There response was that they have increased their fees massively and the increases are even worse for those that have claimed also! So I DO NOT RECOMMEND THEM AT ALL, WISH I HAD NOT CHOSEN THEM. I am now going elsewhere based on so much cheaper quotes from other insurers.”

Helpful Report

Posted 10 months ago

“Kept talking us for over 46 minutes asking the same questions over and over, finally stopped 10 minutes before our vets appointment to put to sleep our 25 week old puppy, final sentence was no we are not going to cover you. Queried why we didnt take insurance out immediately on purchase of pup, breeder sold with two weeks insurance, fully vaccinated. Their employee cost us 46 minutes if things hour we had left with our pup!”

Helpful Report

Posted 10 months ago

“I’d take that star off, they don’t deserve any! Been with them for 5 years and never claimed. One or my huskies is 10 now with arthritis in front leg. She’s had it for a few years now and obviously it’s got worse so I asked my vet requested a “ pre authorisation “ for a monthly injection at a cost of £92 a month, and I still had to pay 20% for each treatment. Of course they have refused stating that treatment must be within 12 month of diagnosis and that was a few years ago. This is ludicrous!! Arthritis gets worse with time and I’ve been controlling it with prescribed pain killer. Needless to say I have cancelled this policy and am totally disgusted with their exceptions, seems to me they are quite happy allowing their policy holders to experience unlimited pain as long as they are receiving money, even from, Im sure, people who can barley afford it but don’t want their pets to suffer. I, for one, have immediately cancelled the policy because, as I see it, they must be desperate for money in any way and pass off their cruel refusals anyway they can. My advise is to avoid this Insurance Company at all costs they are happy to let your pets suffer all for monetary gain and that in my book amounts to cruelty”

Helpful Report

Posted 10 months ago

“Disgusting company avoid like the plague. Used some very vaguely worded phrase in the fine print to deny my claim when it's such a broad term it could be used to deny so many things it's ridiculous. Never ever claimed anything from them and this is how they go about the first time, just want money from me and won't give any back. Staff all useless sounded like robots reading from script with no empathy.”

Helpful Report

Posted 11 months ago

“Appalling customer service following unrequested 'Auto-Renewal' with an 80% premium increase and one email missed a month prior to renewal plus I'd made no claims whatsoever! No email received when actually 'Auto-Renewed' at all, probably hoping I wouldn't notice!!! Refusal from 'Complaint Investigator' Theo (Yes, official job title!) to reimburse excessive premium taken...You have been warned! Basically, I received a template email with a load of drivel about completing a 'full investigation', then basically saying, talk to the hand, computer says no!!! Go to Many Pets instead, you'll get a decent price plus and additional £20 off with the following referral. https://mention-me.com/m/ol/pr1nh-colin-peel Alternatively, try any other provider as any one of these will be more reputable than Animal Friends!!! (Policy Ref: PY4208421-1)”

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Posted 1 year ago

Animal Friends is rated 1.7 based on 579 reviews