Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Clare

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think there dashboard system is a scam, anything to make you feel like a bad driver! There hidden extra charges are disgusting. And they will do anything to get some extra cash out of you!!”

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Posted 7 years ago

“All these bad comments on autosaint? Just passed, first car, first insurance. No problem what so ever, answerd phone everytime I had a query! Came fitted box at my work, no problem again! Great company! As for hidden charges read the terms and conditions and you my find it tells you EVERYTHING they will charge you for!!”

Helpful Report

Posted 7 years ago

“Awful company. Firstly, when I tried to add my partner to insurance they refused (my new provider did it right away no issues) and also, when I wanted to add extra miles to my box (I had read if you go over your estimated miles they cancel your insurance so wanted to cover my back with extra) they wanted to charge me £30 per 1000 miles I added plus a £40 admin fee! When I decided to cancel my insurance because I didn't want to stay with them they charge me over £100! It's a scam that pulls in new young drivers!!!!”

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Posted 7 years ago

“my Son had his car written off before christmas the other party admitted liability and we are still waiting for the money to come through have phoned them everyday and they cant tell me anything !! it cost me £237.00 to cancel the policy, this is our second year of insurance with them and never missed a payment wont be going back ! They have now applied to his bank to get copies of his bank account this is well out of order and they will be getting a phone call from me later !!!!!!”

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Posted 7 years ago

“Autosaint are absolutely appalling. Hidden costs everywhere and no explanation for anything. Called for a quote last week to cancel my policy (with two payments on policy left) and it was nothing, called today and it had magically increased to £230 they use young drivers to grab any money they possibly can. DO NOT USE”

Helpful Report

Posted 7 years ago

“DONT NOT EVER USE! they wont send out the policy details, and claim they have! Trying to charge me £181 for the price of a black box and cancellation fee. The policy has not even started yet as no documents been sent out to me. employee's on the telephone there have no customer skills what's so ever! and still over a week they have not helped me what's so ever! You get a letter in the post from Fresh Insurance for you that is dated on the letter nearly a week after your receive it which you only have a day or so to send it back, If you don't send it back they charge you an extra £10. this Fresh Insurance is a form to fill out for this company to take a % of credit from you. This was not explained anywhere to getting insurance with AutoSaint! SERIOUSLY THE WORST COMPANY IVE EVER EXPIRENCED!”

Helpful Report

Posted 7 years ago

“Robbing, Rude . How I'm trying to cancel without paying a fee. The guy who installed the black box has F'uk with my electrics and damaged my car was left without a car for 4 days and they wasn't Intrested. Still waiting for a call back. Apparently I'm estimated to go over but haven't yet and charging me extra £69 a month for Mileage. Hate this company”

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Posted 7 years ago

“The worst insurance.They are stealing from people and don't respect their rights.When I ask for something the told me they are the broker not the insurance company”

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Posted 8 years ago

“Never Again !!!!!! NO COMPLAIN DEPARTMENT !!! THE CUSTOMER SERVICE LACK SKILLS !!! DON'T BUY ON-LINE !!! PHONE THEM UP, BECAUSE IF YOU DECIDE TO CANCEL, YOU WILL BE CHARGED A CANCELLATION FEE EVEN IF THE POLICY HASN'T STARTED !!!!!!!!!!”

Helpful Report

Posted 8 years ago

“AutoSaint preys on young people who are first time drivers and not aware of how insurance works. They contacted my son telling him he had driven over his mileage allowance and made it his responsibility to prove that he hadn't. On that basis alone it's fine for me to say that they're a bunch of criminals because it's up to them to prove they're not. Their basic inability to grasp the basics of the Consumer Rights Act. It's become clear from this experience and the experience of others that AutoSaint may appear to give you the cheapest quote but over the course of the insurance period they will add extra charges. Ultimately the insurance will cost more than being insured as a first time driver by one of the more recognised insurers. They even have charges for when other departments charge - that is, we paid a charge for being charged. It is just a huge con and they should be avoided at all costs.”

Helpful Report

Posted 8 years ago

“absolutely disgusting what they do to their customers! Cancel insurance when they feel like it. Take your money and refuse to pay back for 30 days ridiculous especially when you need to insure your car to get to work and can't do it as they are holding my money. 100% do not use this company because they are nothing but con artists. Customer service very rude and useless.”

Helpful Report

Posted 8 years ago

“Took out insurance with them But they advised that the date was wrong within 2 minutes which was a simple mistake so asked to see what the premium would be .. shot UP to another 380 on top so decided to leave it as can get it much cheaper elsewhere.. I had already paid a £200 deposit which I expected them to just refund straight back they asked me to pay £60 and were very rude.. there was no way I was going to pay £60 for absolutely no reason .. they said I had to pay it as a cancellation fee however the insurance wasn't to start till Monday so in theory I did not have any insurance and also all insurers give a 14 day calling off period so they were talking rubbish.. took me a good few hours and a call to the ombudsmen to get anywere now just waiting for a full refund hopefully I get it as they have advised.. stay away from this company”

Helpful Report

Posted 8 years ago

“Letters threatening cancellation if requirements not met - even though they did not ask for them. Made a complaint and he was not acknowledged with 5 working days. This company was the cheapest on a comparison website but the service is diabolical. Avoid like the plague. Choose another insurance company. Lack of communication with the black box company. AVOID!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“We took a insurance policy out on my daughters car with this company my daughter had her car wrote off through no fault of her own and as if it's not bad enough they took £450 excess even though there was witnesses then even though my daughters car is a right off they still took 2 months payments and saying we have to pay another £600 insurance even though we no longer have the car .if we don't pay it they are taking us to court please do not take a policy out with this company it's been a nightmare!!! This company is a joke don't ring them it's a joke and they need to teach there staff some manners!!”

Helpful Report

Posted 8 years ago

“I am absolutely disgusted by what they have done to me...10 months into my insurance policy and they've cancelled it and they can't give me a reason to why they have cancelled it. Over £3000 they have taken from me. Don't use this insurance company!”

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Posted 8 years ago

“Appalling insurance company, never again.”

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(Car Insurance) - Posted 8 years ago

“Rude staff ,waste of time I Insured my car online when they called to confirm they said they could not cover and had to cancel the policy and said inwould have to pay £60 cancellations fee”

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Posted 8 years ago

“Insured me on a car. When they called to confirm details I confirmed all the details as I gave online. They then cancelled my insurance. Absolute joke of a company and an embarrassment. Even if they're cheaper, go elsewhere, any amount of money is worth not using this company.”

Helpful Report

Posted 8 years ago

“Had no communication whatsoever where a claim was paid out, didn't even know a claim was being processed until the renewal came through, but was aware that there had been a small incident. Initial purchase price quoted then increased when I tried to accept online had to ring them and it took over an hour to process the whole thing. Extra mileage costs were ridiculous they even charged a surcharge! Would never insure with them again and would advise others not to either.”

Helpful Report

Posted 8 years ago

“Rude and abrupt staff, with terrible hold time and non-existent service Unclear terms and conditions with additional hidden charges Failure to communicate with the box fitting company resulted in rude and abrupt emails and threats to cancel (all there error, but no apology) Mileage excess charged at a ludicrous rate (could have obtained a non-telematics product at less cost) Overall cost of product in excess of non-telematics providers, based on our own experience I would avoid at all costs. Also take a look at watchdog complaints on this firms conduct and erroneous data being used to cancel policies (with no refund)”

Helpful Report

Posted 8 years ago

Autosaint is rated 2.2 based on 498 reviews