Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very controlling with telematics box, have to tell them about taking the car away for more than a week beforehand, cant wait to leave will not renew.”

Helpful Report

Posted 7 years ago

“Giving 1 star is generous!.. completely rip you off at every chance .. always charging for changing slight things on policy.. upgrading with extra mileage is very expensive. They can change with a click on their p.c but charge you stupid money..I can't wait to leave .. don't insure with them!!!”

Helpful Report

Posted 7 years ago

“Absolutely horrible company. Staff are not helpful, charged me more than £120 to change my address on a piece of paper! Now they want to charge me another £1600 for extra 3000 miles although I already have paid £1300 for my insurance, so extra miles are way more expensive than the actual insurance! AVOID AT ALL COSTS”

Helpful Report

Posted 7 years ago

“Absolutely disgraceful service! DO NOT TOUCH WITH A BARGE POLE! Extremely rude, incompetent staff! I would’ve got more helpful information from the company cleaner! Their website is filled with lies as is the whole company! The company refused to come to my place of work even after stating this is no problem on the website! DO NOT WASTE YOUR TIME OR MONEY! Extortionate cancelling fees, help yourself out and look elsewhere!”

Helpful Report

Posted 7 years ago

“Whole insurance company is useless and they only care about your money - do not recommended to anyone”

Helpful Report

Posted 7 years ago

“Awful customer service, no understanding of my problems, no benefit of the doubt on my part and extortionate charges incurred at every corner. Disgusting that they claim to 'champion' young drivers, nothing more than a scam that takes advantage of inexperienced drivers and their willingness to pay unnecessary fees.”

Helpful Report

Posted 7 years ago

“DO NOT GET CAR INSURANCE WITH THIS COMPANY. I ended up paying £3250 for my first year of insurance - WITH A BLACK BOX. My speed has never been out of a green zone, with my other scores in yellow so this was not a case of me being charged for poor driving.”

Helpful Report

Posted 7 years ago

“Worst possible issurance group I possibly had to deal with... Incredibly disappointed”

Helpful Report

Posted 7 years ago

“Awful company. Don't waste your time or money. Cancelled within 14 days due to finding out that A) they were going to charge me £180 for installation of blackbox (no mention of this online hmm..) and B) that another provider would fit my blackbox for free AND only charge half the amount as a deposit with breakdown cover included as standard (premium was also a tenner cheaper, go figure). After waiting 45 mins to get through to someone to cancel, they told me they would charge £50 for the time I had driven (just over a week, fair enough I suppose) and a £60 cancellation fee (not 100% sure they can do that as I was in my 14d c/o period but whatever). This would be taken off the deposit I paid which they would refund to me "within" 30 days I could just about grit my teeth and leave it at that if it wasn't for the fact that their "within 30 days" and my "within 30 days" seem to be two different things. It's been well over a month and I am STILL waiting for my refund. I'm now sitting with a ridiculous amount on my credit card as I had to pay the other companies deposit up front also. (although even with all this hassle and charges I have still saved around £300...). I should also mention when I chased it recently, they initially had the refund amount down for me as £100 less than it actually was...I pray this has been corrected or I'll have to bear another 45 min phone call... Do yourself a favour and go with admiral, direct line, or just anyone who has at least a two star review”

Helpful Report

Posted 7 years ago

“Cancelled my insurance as driving score at 49 with black box taking £2000 of my money after only 4 months of insurance as I paid for a year . When I asked for the refund for the last 8 months at first they said yes . Next day I go to get refund and was told I was given wrong info ! Said there was a claim open so I cannot have money back even though it was a non fault claim ! Absolutely discussing service ! Might be slightly cheaper but in long run not at all !!”

Helpful Report

Posted 7 years ago

“They make out on their website that you have 14 days to decide whether or not you've chosen the right insurance company. My car was written off on the 13th day of my insurance in the evening so I cancelled my policy on the 14th day and was still charges £400 for 2 weeks of usage! If I ever get a new car I will not be going back to Autosaint.”

Helpful Report

Posted 7 years ago

“Not to grate of an insurance just try get money off you anyway they can they wanted nearly £200 for not staying at my own address evey night even tho I work night shifts at work and stay with my partner here and then, my score was still bad even tho I when away working for a week and didn’t not Use my car and it still was a bad score on my black box”

Helpful Report

Posted 7 years ago

“Autosaints Only positive was that it was the cheapest insurance I could get! However after 2 months they have now cancelled my insurance stating that my driving score was consecutively below the required score of 50 and I full well know I have been driving within speed limits and within any times that would further affect this (most of the time I was sat in traffic) being unable to log into my dashboard to review my driving scores I had to email and recover the account which still persists to decline me access and with poor service have been able to recover the account for over a month I hope this review comes in handy to some young drivers because you need to stay well away from autosaints”

Helpful Report

Posted 7 years ago

“if i could give 0 stars I would. DO NOT TOUCH THIS COMPANY. We were asked to contact the company to contact them but the number provided was never answered and my daughter we subsequently sent a threatening e-mail because she had not contacted them! Although their customer services representatives were very polite there ability to provide a service is laughable. It took 2 calls in which we were put on hold for first 45 mins and then 1 hour 40 mins. We cancelled the policy as I was deeply disturbed by their poor service.”

Helpful Report

Posted 7 years ago

“was looking for insurance for my son's first car and used the Meerkats to find this company. Having proceeded to payment on the website, I was not made aware a black box was involved which was my first concern. I then read the trust pilot reviews on this company and subsequently had reservations about using them, so I decided to cancel after just 4 days. They then requested £180 for the black box which fortunately hadn't yet been fitted plus a £60 cancellation fee. I then had to wait exactly 30 days to get my £1,200 pounds refunded, which is ludicrous, why charge a cancellation fee and then make customers wait that long to get their money back? Imagine I had no other means of paying for alternative car insurance and then had to wait 30 days before I could drive! Anyway, I managed to get the same cover via Hastings Direct with NO black box for only £200 more, which is well worth the peace of mind and hassle free driving. My son is looking forward to an unhindered no claims bonus next year!”

Helpful Report

Posted 7 years ago

“The worst customer serivce. They couldnt get a date within 14 days of the policy and wantedto cancel on me. Also when calling customer serivce they pick up the phone and drop it after 20 minutes of waiting. I will never recommend these people.”

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Posted 7 years ago

“If I could give a 0 I would, I cancelled within a month and they took £700. I had to chase my refund on multiple occasions after listening to their excuses. I advise anyone and everyone to stay away from them, they only want your money and when they get it they don't care about you anymore. Oh one more thing my insurance started 2 days later then it was suppose to because they didn't update their system so I couldn't even drive them days.”

Helpful Report

Posted 7 years ago

“If I could leave 0 stars then like many others I would. Stay away at all costs. Tried charging an extra £300 because I got the dates of buying my car mixed up by 24 hours. Then after cancelling they've had the cheek to charge a cancellation fee. Even though I cancelled within my 14 days. Absolute joke trying to get through to customer services and they're email system is a complete waste of time too. Rip off, of a company, happy to scam youngsters.”

Helpful Report

Posted 7 years ago

“THIS INSURANCE COMPANY IS THE SHITTEST THING I'VE COME ACROSS IN THE 17 YEARS OF MY EXISTANCE! First of all, my box wasn't fixed on the day agreed because the guy was running late, not my fucking problem is it, secondly getting in touch with them has been impossible for me so far, I have tried to get in touch with them over the phone but just haven't been able to, so I emailed them, even then I got 1 response, and even then it was irrelevant. Soon I'll be sending a fucking pigeon with a letter! Also they're trying to charge me unbelievable money for no valid reason. Stay away from them.”

Helpful Report

Posted 7 years ago

“Astromical fees”

Helpful Report

Posted 7 years ago

Autosaint is rated 2.2 based on 498 reviews