Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Clare

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out a policy with them about a month and a half ago, one with a black box, and initially it was all fine, until recently where my black box scores dipped dramatically, they have issued me a warning, and told me if I don’t improve they will cancel my policy, I have rang numerous times asking them for tips and to check the box is in not broken, but they refuse, will most likely be cancelling my policy and switching insurers”

Helpful Report

Posted 6 years ago

“What went wrong? Well the list is as long as my arm but here is my main gripe. Rip off Britain at it's lowest. Took policy out for my son (17) got a fair price for 5000 miles. started paying direct debit to find after 3mths it had increased by an extra £40 per mth, what's this I ask them, reply was they had estimated my son would be going over the annual mileage and that it needed topping up. This was done without my consent so I told them to cancel, and I would pay nearer the time as a 1off payment because I would be paying interest on the extra added. Cost to me, £60 admin, WTF, for doing something I would not have agreed to A*holes. Now they contact me 3 mths later that increase of mileage is needed, ok I will pay. 1000miles £70, 2000 miles £280? what! 4 times the cost but only twice the distance, queried this and that is how they calculate cost.(someone needs a calculator) Paid for 3000 miles @£358 with another admin fee of £60, hey I already paid that can you waiver this (she spoke to manager) NO. This company is only out to take your money, god help us if we had an accident, I imagine they would come up with any excuse to avoid paying. STEER CLEAR OR PAY THE PRICE. I have rambled, but I am annoyed we really are powerless when dealing with companies like this who take and do not give be warned!”

Helpful Report

Posted 6 years ago

“Lady I spoke to was friendly and helpful. Made me fully aware of every part of my policy.”

Helpful Report

Posted 6 years ago

“made 3 calls to the office, each time staff were very helpful (Thank you Ben, Joel & Kim) Nothing was too much trouble and they all apologised for the call queuing time Would highly recommend this service Thank you”

Helpful Report

Posted 6 years ago

“Worst insurance company out there, please do not use these especially if you are a young driver, got my car insured with them at my home address but didn't think it would be an issue that i stay at my grans a few nights of the week to help our out, oh how wrong i was. Before i knew it i had letter after letter threating to cancel my insurance then when i phone them up to try and add my grans address onto the policy i am told they cant insure me for this address and I can cancel for a fee or they're going to cancel on me. Ended up paying over £700 for 2 weeks of insurance. Disgrace of a company, dont make the same mistake i did.”

Helpful Report

Posted 6 years ago

“Very good customer service and clear communication through email and by post, when required.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“excellent”

Helpful Report

(Car Insurance) - Posted 6 years ago

“AutoSaint was the worst insurance provider. They are the cheapest when you search on Go Compare and other sites however the most unorganised and unprofessional. My mileage as it was my first car was not understood. I bought 3000 for the year and when I was called after taking out the policy online I was told this was enough when I described how much I would be travelling. I ended up cancelling my policy after 3 months and getting a new insurance policy. Ridiculous and when you call expect to be on hold for at least 20 minutes.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Absolute shambles of a company, extremely poor and uneducated team who are clearly reading from a script. DO NOT USE!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“If I could give them lower I would. I picked telematic insurance as it is supposed to give me a cheaper premium. I’ve had telematics insurance before, and I’ve had to purchase top up miles , which was around £80 for an extra 1000 miles which I thought was fair. However with these guys it’s a different story. They want to charge me over £240 just for 500 extra miles! This is simply outrageous and disgraceful, not only will I not be paying it, but as soon as my policy ends I will be damn sure to go elsewhere. I’m a student, so to be presented with this price I am both shocked and disappointed to say the least.”

Helpful Report

Posted 6 years ago

“I would never in a million years recommend Autosaint insurance company to ANYONE! It’s taken me over 2 month to cancel my insurance policy, the first time they tried charging me £700+ to cancel it, then emailing them to tell them I’m moving away so it needs to be sorted ASAP, for them not to reply back to my email! Then my sister rang up and they said it would only be £75.13 to cancel but I had to do it, so when I’ve come to ring up after sorting out the time difference between countries they’ve charged me £82! Even though the price is suppose to reduce and they told My sister it would cost no more than £75! Absolute joke of a company and clearly like to take advantage of young and new drivers! Well good riddance AutoSaint you absolute pile of rubbish!! Very shocking customer service!!”

Helpful Report

Posted 6 years ago

“Initially email address and telephone incorrect, still haven't received official documents. Black box fitting is very few dates and times, rude staff and basically told me to cancel the policy! Good, I will spend my money elsewhere!”

Helpful Report

Posted 6 years ago

“Very good service, helped me out and explained things well. Made it a quick and easy experience”

Helpful Report

Posted 6 years ago

“Quick and easy to do.”

Helpful Report

Posted 6 years ago

“I'd give 0 stars if I could, agree with all the negative reviews below (so pretty much all of them) they lie on calls, refuse to send recordings of the calls despite it being law that they have to. Hold your refund after the max days.....because everybody wants to cancel.....I'm still waiting for my money returning after 30 days of waiting! Nobody makes you aware there is a ridiculous overcharge for additional mileage which is more than the initial policy and more than a new quote for 12 months!! Still fighting for my money back over a month later!!”

Helpful Report

Posted 6 years ago

“DO NOT USE!! Total rip off! Awful for young drivers! Have got you over a barel and charge you for additional mileage without telling you beforehand! Leaving you no choice but to buy more mileage or they’ll stop your insurance! How they get away with it is unbelievable! Crooks!”

Helpful Report

Posted 6 years ago

“DO NOT USE!!!! They take advantage of young drivers using aggressive scare mongering sales tactics to sell additional products. You complete online quote and pay for policy receive docs in an email then they ring everyday til they eventually get hold of the policy holder to ‘validate’ the policy. They ask loads of questions and then get to the real purpose of the call which is to scare you into purchasing additional services from them. Punch of crooks!!!”

Helpful Report

Posted 6 years ago

“Good and easy to work”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Disgusting customer service. Took out a policy which at the time told them I may have to change the vehicle on the policy due to MOT, was told no problem but when I changed the vehicle they wanted another £800 on top of an already expensive policy. When finally cancelled they made it impossible saying “they can match it” even though they can’t. Even when cancelled the pathetically low refund will take 30 days and they will still take money out of account. When phoned up they lie about what’s been said and don’t care about all the bad reviews because apparently that’s the “minority” despite nearly every review being 1 star”

Helpful Report

Posted 6 years ago

“Warning! Stay away from this company they will mislead you. Tried to purchase insurance from Autosaint. Received an email quoting "call us for confirmation" after taking payment. Didn't receive the policy or documents. They tried to further charge me £175 because I hadn't owned the car for long enough and another £80 for administration. Even though I never confirmed details on the phone at their request. They are now trying to charge me £60 administration fees for cancellation, to a policy I did not agree too.”

Helpful Report

Posted 6 years ago

Autosaint is rated 2.2 based on 498 reviews