AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,048 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.4

Based on 1,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

DAVID MARTINEZ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have requested screening when i joined. My claim was ignored and i was asked to share all my NHS health records for no obvious reason.”

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Posted 1 year ago

“Worst company I ever dealt with. Their business practices are dominated by lack of transparency, professionalism, and overall average services.”

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Posted 1 year ago

“Do not use Axa car insurance ever,poor customer service,unprofessional and check youre policy if you have an accident, they won't give you a replacement car if yours is in the garage, won't recommend to anybody, waiting time to get through is also long,go elsewhere.”

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Posted 1 year ago

“Axa are the most useless company I have had the misfortune to have had to deal with uninformed so called customer care rude people who bully you because of legal loophole push you from pillar to post cut me off they push you to the point to be rude and when you keep calm and not even shout they accidentally cut you off no one calls you back and they have cost me my job over accident claim I do not recommend Axa to anyone rather get a small company and pay more than the mess Axa have caused my day to day life”

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Posted 1 year ago

“I am absolutely disgusted with helplessness of a senior employee dealing with my claim. I have been a victim of crime and my vehicle has been vandalised. I have always click the box for a courtesy car and have never seen an option to upgrade I have never had any issues like this with previous insurances. I insure a 3lt Mercedes 4x4 with you as that is what is suitable for my family so to be offered a 1lt 3 door car I explained this vehicle would no be suitable due to fact we have horse will need to collect feed and bedding, my wife take her 89 year old grandma to hospital appointments due to poor mobility this car again would not be suitable. I waited over 48hours for a call back from a senior to help only to be told in his words because there is not a third party to claim from he would not be able to upgrade the courtesy car, I repeated back “so your telling me because I have been a victim of crime and because you have no one to claim from to get the money back you are not willing to at least but in a request for an upgrade.” This is disgusting and I am totally shocked at this admission I can provide the name this so called senior. I’m now 3 days into the claim no courtesy car and not been given and assistance or solutions. You also now want to double my insurance premium is this company a joke.”

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Posted 1 year ago

“When I tried to leave a negative review here, I see so many negative reviews were already here. It seems we have reach a common that AXA is fraud to customers. So why this company still opens. After four months, I received a slow response: I am refused to be reimbursed because of I am not returning to residence country. So ridiculous. I already come back to residence country and provide the proof to them. They ignored that. If you don’t want to reimburse customers, why you sold insurance? Totally cheating. Stop using AXA.”

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Posted 1 year ago

“Price for the renewal for home insurance gone up 44 percent this year without making any claim. Absolutely mental. Never seen that with any insurance company.”

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Posted 1 year ago

“AXA insured my car on behalf of a lady renting my 18 plate Toyota Hybrid in March of last year. The car was stolen from the renter in April of last year and AXA have had my car from April until today. Over the last 9 months I have been denied access to my car and a damage report. Eventually after 8 months and being treated like muck on their shoe, was allowed my car back as long as I was okay with the pending claim being void. I reluctantly agreed to this as the car had already depreciated thousands of pounds to that date. Also, it did not look like they were any closure to processing the claim after 8 months. Moving forward to day I received my car back with 3-4 thousand pounds of damage and to add insult to injury the car has sustain further damage while in AXA’s possession and supposed care at carport in Chester. This further damage of wiring chewing, seat chewing and rat excrement will more than likely amount to further thousands in cost. To say I am livid is an understatement. I would recommend all friends, family and all the general public give this company a wide birth. It seems the company is ran by a bunch of Charlatans!!! I have been wholly mistreated and thousands of pounds out of pocket, please don’t make the mistake of paying to be their customer!!!”

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Posted 1 year ago

“AXA travel insurance is a fraud. I filed a claim back in October 2023 for 150 euros. I have been contacting them monthly, but I have not heard back from them. I don't recommend this travel insurance company.”

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Posted 1 year ago

“Be aware, I've just received my renewal, and AXA has made some major changes to the schedule that are not highlighted, and you wouldn't notice unless you checked your policy! It has also gone up significantly for an inferior policy,the cover is not the same, a totally different product! I will be calling them on Monday, really disappointed. The star was for contacting me!”

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Posted 1 year ago

“Claim never being settled”

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Posted 1 year ago

“The worst insurance company”

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Posted 1 year ago

“Subject: My Frustrating Experience with AXA Insurance I've been driving for 20 years, and I can confidently say that dealing with AXA Insurance has been the worst experience I've ever had with an insurance company. Their communication is virtually nonexistent, making the entire process incredibly frustrating. After waiting over 30 minutes on the phone, they pick up only to hang up on you, and it's impossible to speak to anyone in authority. I've made over 20 calls to the company, and my claim is still stuck in limbo. The customer service, engineering team, and senior team are appalling. Despite promises of call backs, I receive one call and a voicemail saying they'll contact me again, only to hear nothing afterward. To add insult to injury, I've been without a car for nearly 40 days because I failed to tick a box for a courtesy car, despite paying for fully comprehensive coverage. The claims process is painfully slow, and they write off cars based solely on pictures, sending settlement amounts without agreement. In short, AXA Insurance has proven to be unreliable and far from providing a stress-free insurance experience. I strongly advise anyone to steer clear of AXA if they want a reliable and hassle-free insurance experience.”

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Posted 1 year ago

“Don't trust on agents and their attractive plan , I have been trapped and misguided by AXA agents for purchasing the policy.”

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Posted 1 year ago

“My encounter with AXA Insurance was a complete disaster. Their customer service was terrible, and the claims process was painfully slow. Communication was virtually nonexistent, making the entire experience frustrating. I strongly recommend avoiding AXA if you want a reliable and stress-free insurance experience.”

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Posted 1 year ago

“I would have given no stars if it had that option. Don't waste your time with your money there are far better insurance companies if you try to make a claim on your policy that will give you all the rebuttals of why they should not pay you out on your policy and mine was about a TV and they wouldn't even help with that and they had the cheek to say we are renewing your policy. Like I said they are far better home insurance companies”

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Posted 1 year ago

“A simple claim that just goes on and on , over 5 months to get a repair to my car which has now been damaged in the repair shop, countless phone calls to a company that just doesn't care .”

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Posted 1 year ago

“Absolutely the worst car Insurance company in the entire world. Never ever even think about using this terrible car insurance company. They will not pay your claim. They will not even answer your call. Stay as far away from this insurance company or you will certainly regret it.”

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Posted 1 year ago

“It is purely and simply a scam We contract a travel health insurance, unfortunately my wife had an health problem, we called, we went to the hospital that they indicated us, and one year ago we are still waiting the money back, they only ask and ask for more and more paperwork that they didn't ask at the beginning when you respond they ask for more, you respond and so on.”

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Posted 1 year ago

“I have a very bad experice with AXA Insurance. I had a flight delay on one trip, and a theft on another. when I called and emailed them on the numbers provided on the document, no one ever picked up. not at all. I emailed a few times. No one ever replied. No one ever after I solved the problems and returned to the US, and when I tried to file the claims, they created unreasonable barriers, such as wanting me to provide evidence from the airline about why the flight was delayed, with the whole purpose of not paying. never again, and avoid all you can. they spend a lot of money in online marketing. hope you can read my experince and avoid the trap. never again.”

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Posted 1 year ago

AXA Insurance is rated 2.4 based on 1,048 reviews