AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Terrible company. My father died from a brain haemorrhage whilst on holiday in Ireland. AXA sent our sensitive personal information to a stranger, recorded our data incorrectly including hospital admission dates, did not have the correct hospital he was in down in their records, spelt our family surname incorrectly (in some cases three different ways in the same document) and in the legal medical consent forms the surname was spelt two different ways. They did not record the fact that my father had died after we had informed them, leading to an extremely distressful telephone exchange - while I was trying to determine how to get my father's body home, the person on the phone was talking about whether he needed a nurse or was "medically fit" to travel... Claiming our expenses back has been no easier as expected and the the claims line have been equally difficult to deal with. Absolutely disgusting company, especially when you need them to do what you've signed up with them to do most. Avoid at all costs.”

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Posted 7 years ago

“Did EVERYTHING they could to refuse a legitimate claim, On holiday, a bag containing my 7 month old daughters belongings was taken from a hotel lobby, When speaking to the claim department i was once not clear about the bags being within reach, and was talking generally about the theft, which they then took as their excuse to refuse the claim.. throughout the process the made me feel terrible, be warned they will do ANYTHING to avoid supporting you in the event of an accident, I am considering taking the matter to court.”

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Posted 7 years ago

“We are now without a car after a woman drove into the back of ours that was parked up.we got paid not enough to buy another.we have got a bill from kwikfit insurance for £740 because axa have not told them the claim was non fault and has been settled.Why? because they can't be botherd to let them know. We have been bullied into taking a payment that we didn't want all we wanted was our car back fixed but since it's not our fault we have no say.Really not good but thats AXA take the money and shut up attitude”

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Posted 7 years ago

“Had a year's home insurance with AXA , which was OK price, can't comment on the service as we had no need to claim. But the quote for renewal came in at more than double the previous price. No changes in our needs, no claims - obviously just hoping I wouldn't check and just let it auto-renew. Sooo - I hit the comparison sites for a new deal with someone else - and up popped a quote from AXA which was around the figure I'd been paying in the first place - again, less than half the price I'd been quoted to renew. Taking that quote and going with them again as new business would actually have been cheaper than the policy I eventually took, but in all honesty, I wouldn't use them again even if it was free. Can't believe companies are still trying to pull this sort of bull....”

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Posted 7 years ago

“Don't answer to emails although they say this is their prefered contact method. To speak to them I have had to wait on the line for at least 30 mins + every times (4 times so far!!)”

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Posted 7 years ago

“Total joke of an insurance company avoid with all costs the hidden excess charges for sub catagories that they don't tell you about”

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Posted 7 years ago

“a combined 90 minutes waiting for an agent to answer on 03300241305 and nobody did”

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Posted 7 years ago

“Worst customer service ever. If you have any question which means they have to spend money they put you on hold and you go back to the start of the process. I think criminal, going to trading standards.”

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Posted 7 years ago

“I just have bought renewal insurance for my car one more time. This was probably the 6th year in a row. Every time I have admired the staff AXA employed. Absolutely brilliant and professional people. I wanted to write top review every year I bought insurance but kept forgetting, my apologies for that. This year again your employees exceed my expectations. I buy my insurance in Belfast AXA office. Many thanks again.”

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Posted 7 years ago

“Never answer phone when trying to contact them 😡”

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Posted 7 years ago

“Absolutely shocking service!! I will NEVER insure with AXA again and advise anyone else to go elsewhere. Any insurer must be better than this one!! Dreadful service. I can't even get hold of them in an emergency.”

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Posted 7 years ago

“they told us after a driver had hit our parked car we could get it repaird no matter what as long as it would be safe. 3 weeks later they want to write it of because the fix firm has given an inflated quote and theyu are not even paying for the repair. The people we have talked to don't seem to know anything, wre have a LPG dual fuel car and this AXA person asked if we had hard evidance of the LPG??? Like the DVLA make things up. Will never use any company that deals with these clowns again”

Helpful Report

Posted 7 years ago

“I have been with AXA for my car insurance and other insurances and when it comes to renewal, the increases are much greater than for competitive companies. I phoned up and they offered to see if they could reduce the quote. This was a repeat of what happpened last year. I find this approach totally unethical and they are playing on vulnerable and trusting people. I think the only way to defeat this practice is to switch.”

Helpful Report

Posted 7 years ago

“I will never insure with this bunch of cowboys. My wife had a accident in my car and I reported the following day to the out of hours claims line (it was a weekend). Monday no call. Phoned again two weeks later as still no call to be told that no claim has been logged but I would get a call from the claims team within 24 hours. Guess what, no call!!! Called a third time but spoke to customer services who told me that no claim had been logged and would put a call back request outlining the problem. Again no call. I have now cancelled my Dad's renewal with them and won't be renewing my policy when it is due.”

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Posted 7 years ago

“Claims are not handled promptly, took more than 9 months after several complaints for someone to look into, customer service call wait time are extremely long, emails are replied with automated replies.”

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Posted 7 years ago

“Dont use this company. They dont cancel your policy when you ask them, hound you for cancellation fees and when you pay they hound you for more!”

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Posted 7 years ago

“This is the worse insurance company - l have ever experience. Please do not go with this company as the stress this has cause me left me in tears/staff don't care about customers/left me hanging on the phone for hours on end/you paying for the calls. I had accident nearly two weeks ago waiting for a call back never happened. Put a complaint in to Amanda/Karine Thursday it's now Tuesday notting was done, l had to phoned again today was told she will look into this, l am now waiting for a call back, let's see if the will get back. Spoke to Jiany Thursday then passed me on to someone else this was the wong department then l was passed back to Jiany (l was told by Friday if l didn't get a call back, send her email which she gave me. I email her Friday at 16.30 did l get a reply no.... it's now Tuesday. I don't know how this company is still in business..... please do not go with them as you will make the same mistake as l did. Don't go on the cheap quote you get from them!! Tracy”

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Posted 7 years ago

“Helpline too busy to take calls. Declining claim, because I did not contact "helpline" afterwards.”

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Posted 7 years ago

“Go with someone else. I took out the travel insurance with them for my 3 week holiday in far Indonesia. During the first week of the trip I had serious, but controlled health issues. I needed to come back home, but since it's costly to re-book a flight I wanted some guidance of how to do it, to be able to claim the money back. Also I needed some guidance on where and how to get medical help. I was in a really remote place and had no phone signal. But I had internet access, hence decided to send an email to AXA to an email address that was right next to the emergency number (travel.help@axa...). It took them 2 WEEKS TO RESPOND to my email! After coming back I sent a complain to AXA, and spoke with their representative on the phone, who said she would do the same in my situation, but it's a sales email address (on the policy schedule, next to the emergency number, starting travel.help@!!!!). She raised a complain that will take 40 days (!) for any response from them, and is unlikely to give me anything. It's worth mentioning that, the same day I sent my email to AXA, I contacted Emirate Airlines to get some guidance on re-booking the flight. I got onto a 24/7 live chat with them and within 30min I had all the information. That's what you call a customer service, and Emirates don't even deal with health/life issues like AXA.”

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Posted 7 years ago

“They stopped taking the direct debit and then cancelled my policy. And there response was I should of checked if it was coming out. Disgusting service I should check if it's coming out I'm.sure that's there job to take THERE money.”

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Posted 7 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews