AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could haven given a no star rating I would have.!! Got an excellent quote from Axa for my daughter who had just purchased her first car. Insured in her own name and myself as a named driver. Paid the deposit and the first months instalment only to receive a letter threatening that her insurance was going to be cancelled in ten days time if she did not provide proof of her driving experience which she had already emailed them! After a lot of hanging around on telephones, emailing and leaving messages to call her she finally got speaking to someone from Axa who told her that she needed to send them a letter from the Company’s insurance whom she’d been a named driver with stating that her name has been removed from this policy and additional proof stating she was the sole and exclusive driver of the vehicle. We were then informed as she was not the sole driver of the company vehicle( I also drive it) that her named experience 2 and half years was not acceptable and the policy premium was increasing by just over 700 pounds a year leaving it over 2000 pounds. Had this been the original quote I would have been happy enough but to spring this on her some six weeks later? And why not except the 2 and half years named experience. My daughter who has been a named driver on a company vehicle for 2 and a half years Apparently has no driver experience at all!! At the time of purchase of the insurance I explained exactly her named driving experience to the representative we spoke too and there was no hint at all that this would be unacceptable. I can not For the life of me understand why a named driver on a large company’s insurance policy would not be acceptable And why it took them So long to inform us of this. Bitterly disappointed with Axa and would certainly not recommend them to anyone. And will not be renewing the policy next year or considering them again!!”

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Posted 4 years ago

“With over 92% of unsatisfied customers on trust pilot. A large company like AXA has been the worst at dragging their feet at paying out to those, including me who had to cancel their foreign trip due to the pandemic back in March. After doing everything to help out to support the claim by calling the hotels and airlines. AXA should frankly be stopped from providing insurance and be investigated by the financial ombudsman.”

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Posted 4 years ago

“In my 64 years with many different investment accounts Equitable/AXA was the absolute worst. I had to be very disciplined and patient waiting for my contract to mature so I could withdraw my money and reinvest with professionals. And then the "Withdrawal Fee" to have a check written for my own money was astronomical! My money with AXA earned 1.079% LESS than money I had in CDs during the same period. Stay away from Equitable/AXA! Caveat emptor!!”

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Posted 4 years ago

“Absolutely terrible company don’t get anything insured through them they will not pay the claim even when you are right and they are complete shambles. Disgusting management when you will be at your most vulnerable.”

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Posted 4 years ago

“Just wanted to add my son to my car insce for a few days .He 1s aged 44 has a clean licence but he lives in Jersey. If you're from any country in the eu no problem but Jersey which is part of the British Isles forget it. We are leaving the eu but that's still ok Jersey is a crown dependency but tough luck. Disgusted.”

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Posted 4 years ago

“They are expensive and I didn’t find my experience with them a good one, and that was without making any claims. So no I wouldn’t recommend them.”

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Posted 4 years ago

“Do not go to AXA for your insurance, my wife's watch has taken nearly a year for them to finally tell us that because it was personalised we are not insured. When I purchased the watch I it was personalised, at not point was I asked this by AXA and because of this apparently this watch is uninsured. On taking out the policy I was told a number of times that I would be covered for any accidental damage. As it has taken so long for them to sort out my claim the watch has deteriorated even more than when we tried to make a claim. You must service your watch at the main manufactures otherwise it will not be insured. I was unaware that this was the case. Please don't get caught out like I did. I am still waiting on contact and every day this goes on my watch is getting more water damaged and rotting.”

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Posted 4 years ago

“Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for.”

Helpful Report

Posted 4 years ago

“STAY AWAY FROM AXA!! Having used AXA for over 5 years, paying them over £7000 with no incidents, logged a claim with them in Dec 2019 and didn't receive a single update until JUNE when i was looking for a renewal. Once the update was received, they promised to close the claim but didn't, which increased my further premiums 2 fold in error, then waiting for them to resolve this meant i had to wait weeks to purchase new insurance, which then added over £200 because i needed it immediately as my cover had expired. I was told in no uncertain terms by the agent, it was my own fault i had no insurance because i didn't renew and if he was me - he would have paid whatever he had to to remain insured! totally delinquent and unapologetic whilst admitting he hadn't done his job! unbelievable!”

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Posted 4 years ago

“CANCELLATION OF CAR & AUTO RENEWAL OF MY HOME INSURANCE! This Company was very good in the past; whether it be for Car Insurance or Home Insurance. Vary recently they became ridiculously RUDE from the point of customer service provision as well as premium wise! Their Premiums is 2 times higher than an average insurance provider? Also for the car insurance purpose; when you try to change the vehicle even with an exactly same vehicle; i.e. with a different vehicle which bears exact value, exact insurance group, even same year etc or with a vehicle lower insurance group and a cheaper value; they will still try to charge a substantial amount of additional charge! This is ridiculous and they assume that we are living in the 19th century and they ignore your knowledge and ability to find cheaper quotes? My car insurance after the point of change was due to expire in 8 months 2 weeks; I cancelled my car insurance got a refund of £721 for 8 month and 2 weeks, found another insurance provider for the whole year which is only £742. So this tells me something that they are charging me almost 27% extra. I am not stupid enough to pay the extra premium for the change of car! So I am happy that I got my insurance cancelled with the AXA; now my Home insurance is expire; again the premium they are asking is almost 40% than the average competitors! Hence the company AXA has killed itself by trying to charge us so much extra premium assuming that we are stupid and we are going to swallow it! Now the AXA is the crappiest insurance company I have ever seen! Not any more bye bye AXA. Please find yourself someone whom you can rip off! It is not me any more! I will be posting this comments all of the Insurance forums!!”

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Posted 4 years ago

“Locked down for 4 months aged 90 and 85. AXA age discriminate. Won't pay for damage from leak in the winter. Don't deal with any company that passes insurance to AXAJust advise everyone we can not to deal with AXA”

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Posted 4 years ago

“Terrible Insurance Company. AVOID AT ALL COSTS. My partner took an insurance out with them and just a month later they have cancelled his insurance policy. They have admitted it is their error but as they have already cancelled it there’s nothing they can do. He now has to declare that he’s had a policy cancelled on him which has sent his premiums through the roof.”

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Posted 4 years ago

“Disgusting service they'll do everything possible not to pay your claim even when you are right and they wont even apologise”

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Posted 4 years ago

“I had my car stolen on my drive way, in October 2019, with a CCTV footage of the whole incidence and a police report confirming the CCTV Video, yet AXA insurance claim that they are still looking for my Car, and has refused to pay, or replace my car.”

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Posted 4 years ago

“Home Insurance direct with Axa: I was forced to file a claim online yesterday at 1pm limited to 250 characters because nobody answered the phone for 4 hours. Upon logging my claim online, I was then told on email to expect a call within 4 hours, from an advisor, during normal working hours (9-5/Mon-Fri) yet nobody called. It’s now the following day and I’m still on the phone waiting for an advisor at 2.27pm for someone to answer after calling their claim number 5 hours 08 minutes ago, no incoming call from them either or a follow up on email as of yet. Ridiculous.”

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Posted 4 years ago

“Axa cancelled my insurance after I had called to arrange another payment plan during the covid-19 outbreak and also charged a cancellation fee knowing I was struggling financially at the time. One lady Debbie went to sort it all out for me upon explaining my current situation. We were cut off our call and I called the company back. The gentleman I spoke to then, made me aware there was nothing more the company could do for me and had alreadybeem cancelled. I was absolutely gutted at a time I needed my vehicle the most. I explained I currently work voluntary for the Royal Voluntary Service, am a full time carer for my neighbour and have three children also to take care of two, of which have additional needs. I had also lost my gran and several other people over a short period of time and grieving. I am still, a week on so very frustrated with Axa for not coming to a agreement between us when I had also explained that, I hadn't read my emails and received their email 48hr later. I contacted them as soon as I saw a message from their team. Still nothing was done on Axas behalf. Would avoid the company”

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Posted 4 years ago

“My claim was through Coverwise who say they are linked with AXA. Coverwise are impossible to contact, the web directs you to AXA. I've tried to call AXA with zero success! The AXA online forms cant be opened or accessed. How these companies are able to remain operating in the UK is a joke! Avoid at all cost.”

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Posted 4 years ago

“Don’t bother buying car insurance from AXA. Someone drove into my door and before they received my incident report, they deemed the fault tobe mine.”

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Posted 4 years ago

“FROM OUR TORRID EXPERIENCE AND UNDER TWO YEARS LATER WE ARE STILL STRUGGLING TO SETTLE FOR ONE EXPENSIVE ITEM OF OUR CLAIM. WE WOULD NEVER RECOMMEND THIS COMPANY. IF YOU HAPPEN TO HAVE A MISFORTUNE OF HOME BURGLARY THEN FROM DAY ONE EMPLOY YOUR OWN ASSESSOR BECAUSE THE LOSS ADJUSTER SENT BY THE INSURANCE COMPANY WORKS FOR THEM. AFTER FIVE MONTHS STRUGGLE TO GET OUR CLAIM SORTED WE WERE NOT GETTING ANYWHERE. AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. ONCE WE EMPLOYED OUR OWN ASSESSOR THE TONE OF THE COMPANY CHANGED AND HE MANAGED TO GET US MOST OF THE CLAIM EXCEPT ONE ITEM WHICH WAS QUITE EXPENSIVE. WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. WE ARE NOW TAKING THE MATTER TO THE FINANCIAL-OMBUDSMAN.”

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Posted 4 years ago

“In June 2019, there was an alleged claim against my partner that he had hit someone else’s car. It was a false claim and a clear case of mistaken identity as my partner was nowhere near the scene on the date of the alleged accident. My partner has a liable witness to prove this. AXA also sent an Independent engineer to inspect his vehicle and the report stated that the car is perfectly fine and has never been involved in an accident. The third party has no evidence that my partner’s car was involved in an accident yet AXA has still kept the claim open. We are constantly on the phone to AXA to help us close the case so that we can carry on with our lives but AXA keep giving us the same excuses. The fact that AXA has been unhelpful in assisting my partner (bearing in mind that he has never missed a car insurance payment) has caused a great deal of stress for him and my family and has caused a huge financial burden.”

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Posted 4 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews