AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.38

2.4 Rating 1,138 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive”

Helpful Report

Posted 5 years ago

“This travel insurance is the worst thing EVER. You would be better off chopping your arm off in a travel emergency than using AXA. They A) give you misleading and incorrect advice from the outset. B) bounce you around for months C) do everything humanly possible to avoid paying you out D) conflicting information depending on who you speak to They are the definition of corporate greed and companies trying to screw hard working people so they can make profit. The worst company ever, putting us into a difficult financial position thanks to their slack behaviour.”

Helpful Report

Posted 5 years ago

“Great company and customer service, always happy to help and is amazing how easy you can change everything online without having to call them every time.”

Helpful Report

Posted 5 years ago

“Very happy with the rates”

Helpful Report

Posted 5 years ago

“Easy to complete forms”

Helpful Report

Posted 5 years ago

“I must admit axa is the worst insurance company in north ireland , I just can't believe the lies I was told , and went you ask any questions they our just ingore and told they dont no any answer I put a complain in again one of there employee and it has just been blanked surely there is something that I can do about it, your policy is not worth anything to you our them all they want is your money, I was not ask one question about the accident I had, but was told 21 weeks later they were not paying out after Being told it was settle 7 day early please don't use this company”

Helpful Report

Posted 5 years ago

“AXA were very good and I wanted to stay with them however my renewal for my car was £150 more then last year and £220 more then the cheapest for the same service. When will the insurance companys play fair with us customers and stop making us change every year or so”

Helpful Report

Posted 5 years ago

“I had a car insurance with them and is very good company”

Helpful Report

Posted 5 years ago

“Competitive premium and dealt with a recent claim quickly & efficiently”

Helpful Report

Posted 5 years ago

“Just had to make a claim and axa made it so easy all sorted in 7 days , well done axa”

Helpful Report

Posted 5 years ago

“WARNING - don’t insure with AXA. Not worth the paper it’s written on. They have zero ethics and have worked out a way to print money from conning people into thinking they are buying a true insurance policy. What you are buying is a simple ‘get out of paying’ policy and nothing more.”

Helpful Report

Posted 5 years ago

“Be aware and stay away from this company. I was in involved in an incident over 12 months ago, simple case, no dispute, no injuries. The claim has still not been settled and now I have received a county court claim forms in the post! AXA don't want to know, impossible to get hold of anyone, being kept on hold over an hour every day only to be told the person who I need to speak to is not available and they would phone me back. Of course nobody has ever rung back despite me phoning them every day for a week now. As I cannot afford to make the payout myself I am expecting a CCJ to land on my doorstep shortly. All because Axa cannot do a simple job they are paid to do. It's disgracefull, please please do not ever take out any insurance with them.”

Helpful Report

Posted 5 years ago

“If you just looking for an data to be appeared in insurance database and cheap(may be?), yes may be this is the choice. But a proper car insurance when you need it? NO!!! got hit and run by someone on 21/04/2018, still waiting to sort it out. Average Email reply time 4-8 weeks for a single question! Which it affected my insurance renewal, my family joint insurance, company insurance. DESERVE NO STAR. Stay away from them.”

Helpful Report

Posted 5 years ago

“The did my car insurance at a good price”

Helpful Report

Posted 6 years ago

“It started when I had to make a claim after someone hit my car. Trying to make telephone contact is atrocious, being on hold for an hour at a time and no one offers to ring back. Will not renew next year.”

Helpful Report

Posted 6 years ago

“Cheaters. They create excuses everytime. This is the last time we insure our employees with them. Avoid AXA at any cost.”

Helpful Report

Posted 6 years ago

“I made a minor £80 claim for the damage to a hire car tyre , the communications are appalling every message takes 5 days to be replied to, I could have walked to the offices and received a reply quicker, they claim not to have received documents when they have been sent , then require more documents which would entail speaking to car hire companies on the continent to get even more information . It strikes me that everything is designed to give them the opportunity to procrastinate over payment. I will never use this company again.”

Helpful Report

Posted 6 years ago

“I DO NOT RECCOMMEND AXA!!! Myself and my partner went on holiday to Egypt this year 2018 we got the travel insurance myself and my partner are healthy as especially me as I'm a gym head. Even before we flew we both saw our GP's to get our shots. I don't have any medical problems and neither does my partner. We got there partner got ill first vomiting, headache the lot. We ended up going to the doctor in our resort and paid the excess fee of £95 he prescribed a meds but it didn't help it then got worse the same day we got the meds and we ended up going to the HOSPITAL! We were there for a few hours while they did whatever they called checkups and such, keeping in mind its around 2 in the morning now they have our insurance documents and passports. They told us they cant get through to axa it goes to an answering machine and they even dialled in front of us and it actually did go to an answering machine. We just wanted to get back to our resort and in a comfortable bed. But they wouldnt let us leave untill they got paid so I had to pay with my own money just over £1,500 just so we can leave. I was very annoyed and that seriously effected our holiday and my wallet. We got back to the resort finally next day we went to the doctor again so we can call Axa and let the doctor confirm stuff. The connection was terrible and the customer service then told us to contact them once we get back to London. We got back to London and made phone calls its been 2 months and all I'm getting is they need this document they need that document I've provided everything I could from the doctors to the hospitals receipts and even screenshots of my bank account. Also they are asking for a medical report from my partners GP and telling us we have to pay £80 for the report that they need. Why would I have to pay for that?! This is still ongoing and this is not right as they are at fault and I am £1500 out of pocket because there customer service was not operating. The customer service team is useless.”

Helpful Report

Posted 6 years ago

“It is very difficult to contact Axa regarding claims. It took days to report my Claim as I didn’t have enough free time to sit through an hour of being on hold. Now every time I try to update the claim and get a repair My call cannot be completed or I get hung up on! It’s a lot of money to pay for a complete lack of service.”

Helpful Report

Posted 6 years ago

“WORST SERVICE EVER! They give you a decent quote to insure and then when you have a claim, THATS when they underwrite . As of today it has been SIX months since my car was stolen. YES! 6 months and all I’ve done is produce document and document every week for all this time. I’ve had to fly to another city just to sign a form in person. I got a rental paid for one month which was WAAAAY below the grade of car lost and this company and every single person I’ve talked to there is useless and actually antagonistic in making me work nonstop doing backflips to get them the ridiculous docs they ask for OVER AND OVER. STAY AWAY from AXA!”

Helpful Report

Posted 6 years ago

AXA Insurance is rated 2.4 based on 1,138 reviews