AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,137 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.4

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to add my son to my car insce for a few days .He 1s aged 44 has a clean licence but he lives in Jersey. If you're from any country in the eu no problem but Jersey which is part of the British Isles forget it. We are leaving the eu but that's still ok Jersey is a crown dependency but tough luck. Disgusted.”

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Posted 4 years ago

“Easy to follow through the process”

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Posted 4 years ago

“Easy to follow through”

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Posted 4 years ago

“Very straightforward”

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Posted 4 years ago

“Rang for business insurance and spoke to a guy called Chris L. although informative he was getting very arsy with me to take the policy, telling me I wouldn’t get a better price and why wouldnt I just buy it now. When I said I would look at it against other quotes he started trying to pressurise me which completely lost my business and i went elsewhere. shame really as if he hadn’t of done that i might have looked at it in detail and chose that one. Now they will never know. One i chose was helpful and not pushy that got my business.”

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Posted 4 years ago

“Good Customerservice and reliable”

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Posted 4 years ago

“My experience with AXA as provider of my Home Cover to be excellent. The only reason for making a change was the cost of the cover.”

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Posted 4 years ago

“I was able to save money thank you happy customer”

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Posted 4 years ago

“They are expensive and I didn’t find my experience with them a good one, and that was without making any claims. So no I wouldn’t recommend them.”

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Posted 4 years ago

“Do not go to AXA for your insurance, my wife's watch has taken nearly a year for them to finally tell us that because it was personalised we are not insured. When I purchased the watch I it was personalised, at not point was I asked this by AXA and because of this apparently this watch is uninsured. On taking out the policy I was told a number of times that I would be covered for any accidental damage. As it has taken so long for them to sort out my claim the watch has deteriorated even more than when we tried to make a claim. You must service your watch at the main manufactures otherwise it will not be insured. I was unaware that this was the case. Please don't get caught out like I did. I am still waiting on contact and every day this goes on my watch is getting more water damaged and rotting.”

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Posted 4 years ago

“Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for.”

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Posted 4 years ago

“Car insurance renewal quote was a lot more expensive than any previous renewals. Shopped around then rang Axa and hey presto they reduced the price to a more acceptable quote by adding loyalty discount, which they should have applied in the first place, it does pay to give them a call and push for something better, hats off to them but not quite 5 star”

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Posted 4 years ago

“STAY AWAY FROM AXA!! Having used AXA for over 5 years, paying them over £7000 with no incidents, logged a claim with them in Dec 2019 and didn't receive a single update until JUNE when i was looking for a renewal. Once the update was received, they promised to close the claim but didn't, which increased my further premiums 2 fold in error, then waiting for them to resolve this meant i had to wait weeks to purchase new insurance, which then added over £200 because i needed it immediately as my cover had expired. I was told in no uncertain terms by the agent, it was my own fault i had no insurance because i didn't renew and if he was me - he would have paid whatever he had to to remain insured! totally delinquent and unapologetic whilst admitting he hadn't done his job! unbelievable!”

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Posted 4 years ago

“CANCELLATION OF CAR & AUTO RENEWAL OF MY HOME INSURANCE! This Company was very good in the past; whether it be for Car Insurance or Home Insurance. Vary recently they became ridiculously RUDE from the point of customer service provision as well as premium wise! Their Premiums is 2 times higher than an average insurance provider? Also for the car insurance purpose; when you try to change the vehicle even with an exactly same vehicle; i.e. with a different vehicle which bears exact value, exact insurance group, even same year etc or with a vehicle lower insurance group and a cheaper value; they will still try to charge a substantial amount of additional charge! This is ridiculous and they assume that we are living in the 19th century and they ignore your knowledge and ability to find cheaper quotes? My car insurance after the point of change was due to expire in 8 months 2 weeks; I cancelled my car insurance got a refund of £721 for 8 month and 2 weeks, found another insurance provider for the whole year which is only £742. So this tells me something that they are charging me almost 27% extra. I am not stupid enough to pay the extra premium for the change of car! So I am happy that I got my insurance cancelled with the AXA; now my Home insurance is expire; again the premium they are asking is almost 40% than the average competitors! Hence the company AXA has killed itself by trying to charge us so much extra premium assuming that we are stupid and we are going to swallow it! Now the AXA is the crappiest insurance company I have ever seen! Not any more bye bye AXA. Please find yourself someone whom you can rip off! It is not me any more! I will be posting this comments all of the Insurance forums!!”

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Posted 4 years ago

“Car & Home Insurance for the last 3 years with AXA who provided a very good service. This year price rise significant. Would have continued with them however they didn't provide any facility to discuss the cost of this years insurance.”

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Posted 4 years ago

“Locked down for 4 months aged 90 and 85. AXA age discriminate. Won't pay for damage from leak in the winter. Don't deal with any company that passes insurance to AXAJust advise everyone we can not to deal with AXA”

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Posted 4 years ago

“Terrible Insurance Company. AVOID AT ALL COSTS. My partner took an insurance out with them and just a month later they have cancelled his insurance policy. They have admitted it is their error but as they have already cancelled it there’s nothing they can do. He now has to declare that he’s had a policy cancelled on him which has sent his premiums through the roof.”

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Posted 4 years ago

“Disgusting service they'll do everything possible not to pay your claim even when you are right and they wont even apologise”

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Posted 4 years ago

“I had my car stolen on my drive way, in October 2019, with a CCTV footage of the whole incidence and a police report confirming the CCTV Video, yet AXA insurance claim that they are still looking for my Car, and has refused to pay, or replace my car.”

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Posted 4 years ago

“Very simple to get insurance from their website and the best price.”

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Posted 4 years ago

AXA Insurance is rated 2.4 based on 1,137 reviews