AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,050 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 22nd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my parked car, I have the footage on ccTV, and 7 weeks later they still haven't allocated blame. Infuriating.”

Helpful Report

Posted 5 years ago

“rng for claim only to be made out to be a liar by a girl called Jordanna, asking me how a cat or a ball could knock over a vase and spill water. I could hve jyst lied and said i knocked the vase myself but i didnt as i dont know what happened. worked in insurance for 20 yrs never ever have i implied to a customer they are lying. official complaint made. when my renewal comes up i will not go with them even if they are the cheapesr”

Helpful Report

Posted 5 years ago

“AXA were cheap especially with Top Cashback. That's where the positives end. My car was stolen but it took 2 weeks for an initial call to the claims assessor who they sub contract out. Vehicle was subsequently recovered but then another 2 weeks to assessor damage. During this time they have managed to lose the spare which I sent to them and also marked my car as sold to DVLA even though it is being repaired. Some if the staff who work there are clearly helpful and knowledgeable. As with most of these big companies, turnover is high and morale is low and it often shows in the call response times and quality of service”

Helpful Report

Posted 5 years ago

“If there were (minus) stars I would award them (-5) Hands down the worst insurance I've ever experienced as an expat in London. Their terms may be clear cut however try finding a doctor that accepts them. Don't be fooled by the search yourself list provided on the website. Make sure you call the doctor and verify the charges covered, if any. Good luck! Bupa here I come!”

Helpful Report

Posted 5 years ago

“I will not be using AXA when I renew my car insurance later in the year. Someone hit my car on a aroundabout. Had a dash-cam showing what happened. Cut and dry. AXA put it as 50/50 and charged me my excess. I have sent emails with no reply's. Spent hours on hold trying to talk to someone. They will give you a good price on your insurance but hope you have have to put in a claim.”

Helpful Report

Posted 5 years ago

“Awful company that hires incompetent staff and dodgy surveyor who are not qualified. I have been subjected to a barrage of accusations for claiming for a loss of water claim that has damaged a joist and flooring. They have made up a story of how it is my fault due to an old repair on the shower tray. Well as no leak was present and the tray was repaired by the previous owner over 5 years ago and I had a surveyor our to aprise the home and he was very thorough (gave me alot of tops to increase the value of my home and something to get fixed that I hadnt noticed) he spotted nothing. But no in AXA eyes and their lying surveyor BVS it's my fault??? Even when I have been open and honest about it all.”

Helpful Report

Posted 5 years ago

“Following a water leak in our bungalow AXA sent their own contractors to repair our property. The job lasted 11 months. Unfortunately, 4 months later we had bubbled paintwork and warped floor boards so we informed AXA. This is now one year later and we are still waiting for another contractor to be approved to put our property right. We have had the “pleasure” of numerous contractors, surveyors and loss adjusters visiting our home, promises galore that work will be starting shortly and like a lot of other reviewers say, we’ve had to listen to a lot of lies (mainly from the loss adjustor). Whilst the people I’ve spoken to in AXA customer service have been sympathetic and apologetic I feel they too easily believe what the loss adjuster tells them. If they spoke to other people like contractors etc they might be more understanding of our frustrations. After all my policy is”like for like” and it was expensive. I’d like my life back please AXA!”

Helpful Report

Posted 5 years ago

“No service at all. I'm two weeks trying to register, I'm unable to. No-one answer my emails, the service is customer support is the worst I've ever seen. If you have an urgent problem you may die because of them.”

Helpful Report

Posted 5 years ago

“Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy.”

Helpful Report

Posted 5 years ago

“1 star is far too generous! This is the second time I have tried axa, had a rude "customer service agent" the first time and avoided them since that. Thought will try them again, maybe the cow from time before just had a bad day! Nope! Second woman was just as bad, ignorant..whats your name, address, DOB then do you want to go ahead with the policy? er no!! Don't bother wasting your time with this company if that's the type of people it employs, disgusting!!!”

Helpful Report

Posted 5 years ago

“Avoid like the plague! Have been hit but one of their customers. Case is cut and dried. They’ve accepted fault but 2 months on and I am no nearer being sorted. They will happily take your money I am sure but will not see you right should there be a problem.”

Helpful Report

Posted 5 years ago

“Thanks axa for not calling back got my insuranace €290 cheaper without half the hassle”

Helpful Report

Posted 5 years ago

“Not happy at all with my axa home insurance. Refused to pay chimney damage”

Helpful Report

Posted 5 years ago

“Emergency with boiler 3 days ago an they still haven’t been in touch with the heating supplier to authorise the payment for a valve to be replaced!! 5 desperate phone calls in 1 day and they still haven’t managed to arrange a time to have my boiler fixed. No hot water or heating and it’s absolutely freezing!”

Helpful Report

Posted 5 years ago

“worst customer service ever!”

Helpful Report

Posted 5 years ago

“No contact from them regarding a claim that had been put in from December 2018. When phoned up was greeted by a rude woman. Who had an attitude and was very harsh when she asked for my registration number as she never heard it. She then was giggling with other staff whilst on the phone with me. She then was speaking to me like i was a child when asking me why i had called. I asked if i could speak to another member of staff she said no one was available. I had to hang up. Really disappointed and disgusted with her behaviour.”

Helpful Report

Posted 5 years ago

“They have now rang our business 30+ times. We've asked to be taken off their list but nothing has been done. Even if we were wanting a new insurer, there is no way we'd go with them.”

Helpful Report

Posted 5 years ago

“I do not have another 41 mins to hang on the phone listening to how great you are, just to be hung up on as soon as it started ringing. If anyone reading this is contemplating suicide and just needs an extra nudge, just ring AXA claims line. Good luck”

Helpful Report

Posted 5 years ago

“By far the worst insurance company I have dealt with in over forty years of driving. It has taken over 2.5 years to deal with a no fault claim and I am still awaiting a refund for paying extra for my last two renewals due to their incompetence at dealing with my claim. Redefining standards they have surely achieved, but not in a good way. If you want to be kept on hold in excess of an hour, listen to numerous automated options then given bad or conflicting advice, not kept up date, have to fight for everything use AXA.”

Helpful Report

Posted 5 years ago

“I called claims department to get an update of a non fault accident against one of their insured drivers everytime i call im waiting atleast 45-60 mins before an answer. Today i was speaking to nikita davis and got nothing but attitude of her and wouldnt answer one of the questions i was asking her i asked her to transfer me to complaints department and she just hung up on me! Cant be bothered to call back cause of waiting times!”

Helpful Report

Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,050 reviews