AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

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“Do not use this company. They ignore e-mails. They will not forward correspondence from 3rd parties, I would like to see that they have acted in my best interest. No transparency whatsoever.”

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Posted 8 years ago

“i was conned out of money by AXA as they dlipped in KEY RESCUE cover on this years policy. I have demanded my money back but they said i should have queried this cover in my renewal documents which i never got as i renew automatically each year. i see this as theft. i never asked for it and TRUSTED AXA to look aftery best interests. I was wrong.”

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Posted 8 years ago

“Very misleading - I made a decision to go with Axa for my car insurance based entirely on the information that i was given over the phone. I explained the situation with my current NCB fully, i was then put on hold so that the adviser could speak to the NC team. She then came back and reassured me that based on what i had said, they could accept this. I then agreed to go ahead with the policy. Once my NCB documents were sent, i then recieved an email back stating that they could not accept my document, for the exact same reason i mentioned before setting up the policy, and asked for a further £350. This was a total waste of my time on the phone, both setting up the policy and using my 14 cooling off period. I am now waiting for my refund to be processed. I feel that i was mislead and was told anything in order for me to take the policy, in the hope that i would stay on and pay the extra.”

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Posted 8 years ago

“I phoned a x a renew my car insurance being an honest person I told them about the two optional Extras I had fitted. They were a under bonnet sound proofing mat and wind reflectors fitted around the drives and passenger doors window frame. These were supplied and fitted by Citroen. So I was gob smacked when they told me they would not insure my car. This is the first time in 44 years I have been refused insurance of any kind. I did get my car insured in the end . All the other insurer's told me that the parts I had fitted were classed as modifications. But not enough to change my insurance. I also have my building and contents insurance with a x a that is due for renewal soon. I think I will look elsewhere.”

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Posted 8 years ago

“I have a policy with Axa, and have done for two years now. My insurance went up in price, which I found odd, considering I had no claims on my policy. I agreed to pay the price and renew my policy. Biggest mistake ever, just looked at my bank statement and found that I'm paying even more which I didn't agree to. Disgusting!”

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Posted 8 years ago

“Treat like a criminal ending up cancelling my claim”

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Posted 8 years ago

“Absolutely terrible service with travel claim after crash on motorway. We couldn't make our holiday and after lots of telephone calls still no joy?”

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Posted 8 years ago

“Axa are making no effort you communicate with me or get a police report that I wrote to them about 10 weeks ago. No follow up when they said they would when I have chased this. Answering my queries just to shut me up and not answering until I say I want to complain”

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Posted 8 years ago

“Bought my insurance online. After 1 year they're going to auto-renew my insurance policy. Tried to cancel the renewal online, but they're making me phone a number. The number isn't available 24hours, and only during set times, so I now need to go out of my way to cancel the insurance policy renewal that I don't want.”

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Posted 8 years ago

“DO NOT INSURE WITH THIS COWBOY COMPANY STILL AWAITING MY CLAIM OF £200 2 MONTHS LATER. 18 EMAILS 17 PHONE CALLS AND STILL MORE QUESTIONS!!!”

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Posted 8 years ago

“Zero stars (but it won't let me submit this form unless I giv ethem 1 star). 2 no fault claims Dec 2015 & May 2016. CCTV & witnesses available. No recovery from either 3rd party has been made for either claim and now my premium has doubled. Do not recommend AXA for car insurance”

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Posted 8 years ago

“Took out extra insurance for a hire car, unfortunately the windscreen got hit by a stone resulting in a chip and a cracking. Gave axa all the details and I've heard nothing for two weeks! £380 out of pocket! Will be contacting the insurance ombudsman.”

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Posted 8 years ago

“3 months later and still waiting for the payment from my holiday insurance. Axa have agreed the payment amount and have my bank details and each week I call to notify them there's still not been a payment made, just to be told sorry about that I will escalate it to my supervisor. ... This is the 4th week I've been told this so far!!!!”

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Posted 8 years ago

“Refused to continue insuring me after 5 weeks, due to my NCD not being to their correct format. Im hoping to get a refund, but its still cost me a small fortune to be insured for a short time. NOT HAPPY”

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Posted 8 years ago

“Involved in a car accident on 26 May 2016 with an AXA customer.The help I received from an AXA representative in Belfast was more than I could possibly have expected. Thank you Gregory McCann”

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Posted 8 years ago

“Dreadful service from Axa after having to make a claim. Insured through AA so never had a choice. AA are also useless. Had to wait a total of six weeks between reporting accident and finally getting my car back. Worse thing was it was a driver who reversed into my car in the night and drove off! Had to pay the 300 pounds voluntary excess. Awful service from AXA so would avoid at all costs!”

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Posted 8 years ago

“I almost always travel with paid travel insurance. For my last trip, I bought and paid for AXA's travel insurance and unfortunately, had to cancel my trip due to a sensitive medical situation in my family. The attending doctor was kind enough to draft a letter without including sensitive information. With this letter, I was able to cancel my flight with full refund. But when I sent in my claim with AXA for recovery of other prepaid expenses, AXA began demanding for detailed medication information. As I am not prepared to "sell" sensitive medical information for money, I decided not to proceed with the claim. With their responses so far, I am convinced that even if I were to request my attending doctor to draft a letter with the requisite information, AXA will very likely demand to have a second opinion, possibly making it necessary for a visit to their doctors. I will never again buy AXA.”

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Posted 8 years ago

“Excellent premium. Great level of cover. Thanks.”

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Posted 8 years ago

“as from the previous feedback had an accident on the motorway my car came to a halt in the middle lane of the m1 northbound lady in the car in front of rolled into the front of my car then drove off told the police as she didnt stop next day phoned axa to let them know. i was forever phoning them to find out what was going on.so got a letter telling me that they couldnt do nothing antill i paid my access of £300 before they could proceed with claim told them to let it go and today my broker phoned me to tell axa was cancelling my policy because of this no fault of my own so for the last 6 months they have been taking my money shocking service through out my time with them would not recommend this insurance to any one”

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Posted 8 years ago

“Everything was fine until something went wrong. I got into an incident that wasn't my fault and all the way through the claim AXA's customer service proved to be absolutely dreadful. I can't count the amount of times I have had to chase them up because I have gone weeks without an answer to a question I asked. At one point I did their job for them by contacting the third party insurers to get them to take action against the claim, what was I paying them for? The claim is still going on and I've just sent yet another chase up email (phoning them costs a lot of money with the ludicrously long hold times), because they ignored an email I sent 3 weeks a go. My policy runs out soon and I absolutely will not be renewing with them. Do yourself a favour, don't get sucked in by the lovely marketing, if anything happens you will feel like you're on your own.”

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Posted 8 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews