AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,029 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 2 star review on 21st January 2025

Marvis

AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

Anonymous

Anonymous // 01/01/2019

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“Absolute joke!! Vizion network are even more of a joke and very rude!!!!”

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Posted 2 years ago

“Discussing treatment, dealing with a contractor claim towards me when contractor did damage to my family home, its taken 3 yrs and now I'm asked get quote n when I do they make another excuse no rush settle claim, wiling only deal with me via email after requesting call continually”

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Posted 2 years ago

“Good deal! From a big company with a history of great service!!!”

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Posted 2 years ago

“Im happy about AXA service”

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Posted 2 years ago

“Very bad experience with travel insurance in Colombia. They shouldn't offer it if not have possibility to set appointment in Colombia. I wait almost 12 hour with broken finger to set appointment and finally I need to pay my personal cash. Getting refund is difficult, they not care about timelines, not respond to emails. Never again Axa.....”

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Posted 2 years ago

“Excellent company that sets very high standards”

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Posted 2 years ago

“Miałem ubezpieczenie w Axa rok miałem stłuczkę ze strony Axa miałem 100 % wsparci szerokie zastosowanie dużo możliwość wyboru opcji tanio jestem zadowolony pozdrawiam”

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Posted 2 years ago

“Really stress free way to insure you car”

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Posted 2 years ago

“They do not work with some nationalities such as Russians, Belarusians and Ukrainians. They denied me service due to my nationality. We live in 21st century. I can not even apply for insurance: my nationality is not in the list. I live in Dubai around 3 years and cannot get service or insurance шт AXA because of my passport. When I called them they said "We just do not work with some nationalities. And it does not matter for us where you live. We have our own rules. And we follow our management decisions. Bye!" Terrible discrimination. The worst company I have ever seen to be honest!”

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Posted 2 years ago

“Please Do not get AXA insurance, when you booked a flight from Volaris, they are stealing your money right in your nose! I bought a "Combo Flexibility"and they didn't validate it! They care less if you change your flight or canceled it! Their costumer service sucks! PLEASE AVOID YOURSELF ALL THE STRESS THAT I WENT THROUGH!”

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Posted 2 years ago

“waiting to talk to someone - 1 hour 45 minutes and still on hold. Claim not progressed after 2 months.”

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Posted 2 years ago

“appalling - paid my premiums for 15 years, was made unemployed just before the pandemic and because I couldn't look for work during lockdown they have refused to pay my mortgage insurance. They will not take into consideration that the majority of people couldn't go out and get work due to the law.”

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Posted 2 years ago

“Don't take insurance with axa never will take rip off you money . only for change address I take 303£ from me . Never again”

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Posted 2 years ago

“Their service was good”

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Posted 2 years ago

“Beware; A horrible company; i have been an AXA ( Ireland)customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. Aslo they sent the engineer after almost a month after the incident. Just so frustrating how a company can be so greedy to make money and treat its customers. Sojan Antoney”

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Posted 2 years ago

“Axa will not help you in any way. If you’ve been driving for years in a country axa is based don’t expect them to treat you anything different to a new driver. They will make you pay and agree on the price and then 2 month after will say they actually don’t accept your documents and they will raise your premium (from 147 to 247€/ month) They also promised calls back that never came. And they sent a letter that I received TODAY to revoke my insurance although I was in contact via email to confirm I was okay to pay more. All about the money and they like to kick down someone who needs their car. I regret ever doing business with them. Don’t fall in the trap of the great public communication, this is not a company you want to rely on for any trouble that may arise.”

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Posted 2 years ago

“Excellent quality service provided by axa insurance Ltd, Me and my husband both were insured by axa in Dublin, Ireland,”

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Posted 2 years ago

“Absolutely awful. They received my files on December 30th and now it is March 17th and still no reimbursement.”

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Posted 2 years ago

“AXA Home Insurance - I was a victim of crime - stolen personal items. AXA were absolutely excellent, the claims handler was very sympathetic and made a such a horrible experience a bit more bearable. No fuss or lengthy correspondence. Thank you AXA”

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Posted 2 years ago

“Axa personal health insurance - awful experience. To put a claim I had to call, online facility was not available with my policy as I discovered! When signing for a policy the marketing material specifically promised online claims management, which if NOT true. So I had to on hold with AXA call centre, 5 days in a row, at least for 30 min at a time to be given a run around. 6 working days later, I am still waiting for the outcome of my claim. Every agent I manage to speak to, stated that they are looking into the claim. But no progress, they don't have records, they are busy etc. Misrepresentation and poor service, would not recommend AXA Health insurance to anyone”

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Posted 2 years ago

AXA Insurance is rated 2.4 based on 1,029 reviews