AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AXA needs to revise their strategy, it seems to be upside down! I have been with the insurance company for almost a year but i will not be renewing to the 2nd year. Why would I want to go from paying £155 to £289 per month when I did not even claim? Meaning that, what AXA is rewarding me for being a careful driver is pretty much double what I was paying? I feel offended that they are still sending me reminder emails.”

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Posted 8 years ago

“I used them to insure my household move from Dubai to Europe (NL), filed a claim when my car was damaged (they walked on the hood!) and repainted. They accepted the claim, but its been 5 weeks since they told me to get the claim paid out. Always the same feedback : "we'll ask our accounts department". They never follow up and I have to contact them again. Do not use them, you will get needless frustration and stress from this company. Also the moving company ISS WW movers who happily sell you this insurance are useless in resolving the insurance part. By the feedback they give, I can see they deal with it regularly and routine based feedback. Be wary to use either of these companies.”

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Posted 8 years ago

“Been on hold for 45 minutes. Unacceptable.”

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Posted 8 years ago

“Just a jock. Got NCD for 3 years, this year 4 years. No accident or anything els, from 100 pounds monthly go up to 135.44. WTF. This how rip the people off. Put price up to find new insurance company that you not get claims (hope you understand). Every year is same shit💩. I will cancel my 3 car insurance, home insurance and business insurances. And will talk to my parents as well to find other insurances company. If you want get AXA insurances think twice. Call them and have look how is customer service (not helping at all) look review on net ( not that good) unfortunately I have look after got insurance. We have hope big company, good service but is flop.😡😡😡😡😡”

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Posted 8 years ago

“They actually don't deserve a single star. Every excuse not to pay out on a genuine claim. Total scam. Don't use them”

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Posted 8 years ago

“Notified them of an accident where another person rear ended my vehicle, they logged it as a non fault claim, my insurance renewal has gone up! AXA didn't even make a phone call regarding the event. Spent 2 hrs on phone to have it changed to notification and after being assured its changed, it still isn't. Why after the third parties insurers dealt with claim start to finish ahs my insurance gone up? Why after holding and being transferred all morning, and assured the correct notification was put on system, its not! Renewal is cheaper if I start a new quotation with AXA by £130!!!!! Pathetic customer service 4 Policies with AXA, been here many years and this is the reward for customer loyalty.”

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Posted 8 years ago

“I would not recommend this company to any one Not only takes over 2 hours to speak to a adviser Emails never reply No help at all Very inexperienced staff Only thing I would tell axa policy holders CheCk your wording I am fully comp And it covers nothing This is the worst company ever I have been left heartbroken No car , loss of earning ,”

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Posted 8 years ago

“Had an Accident on Fri 13 Jan by a hit and run - so unable to get any details. It took 8 days to get through on the phone. I was ringing daily at different times. I was kept on hold for a minimum of 30 mins to an hour before being cut off each time. When I finally got through they offered a paltry £50 compensation - which I then had to chase them for it! The car was fixed quickly - with no issues. So now I'm being held to ransom on my renewal because they are refusing to close the case as there is no-one to claim against. This is the worst car Insurance company I have had to deal with in nearly 30 years. They seriously let you down when you need to make a claim then they try and penalise you for it. AVOID”

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Posted 8 years ago

“This company is obviously a scam. No one can contact you, your claims department is non existent, and no employee in your company (if there are any) ever have any intention of responding to clients. Do NOT choose insurance cover with this company. i have reported you to the appropriate bodies. Have fun dealing with the aftermath of your shit storm. also planning a class action suite if anyone has had similar issues and wishes to get involved PM me.”

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Posted 8 years ago

“Dreadful company! Staff completely inefficient and incapable of solving problems. Insured 12th December 2016, had a call whilst on my way to the airport saying price had increased. Accepted the increase as I couldn't do anything else at such short notice. Yesterday I got a text message saying they wouldn't accept my no claims bonus even though it had been sent in December. Re-sent. Wouldn't accept that and wanted verbal confirmation from other insurance company as 2 months had lapsed. I used to be an insurance broker and I have to say they are the most incompetent, inefficient company I have ever come across. Completely avoid this company!!”

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Posted 8 years ago

“Do not bother unless you never plan on claiming which can happen to anyone. I was hit by someone else on a roundabout from behind. I did the normal thing of reporting it immediately....well I planned to, I was put on hold for hours eventually the only way I could get through was via making a complaints department. It was obviously the opposite parties fault although the opposite party desputed it although had admitted fault at the time of the incident. To get my car repaired I was expected to pay the god awful high excess and told it was unlikely I would get it back even if it was found to not be my fault. Eventually I got some sense out of someone to begin with and seemed helpful, now I cannot get through to them. 4 months later still no progress car still damaged after ignored emails, and unable to get through via telephone, lesson learnt don't take out the cheapest premium just to be "legal". Once my insurance expires I will certainly not be going back. Absolutely awful customer service, so I am left with a damaged car which I will have to pay to get repaired privately, ridiculous.”

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Posted 8 years ago

“I had an accident and had a nightmare with axa and vision all together from start to finish they took a week to collect my Audi s3 2.0 and left me with a pathetic 1.0 fiesta with unbalanced wheels and dangerous this company is absolutely discusting and would advise highly nobody uses these for car insurance in the future”

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Posted 8 years ago

“I was involved in a road traffic accident on 21st January and still haven't been able to speak to anyone at AXA, despite calling many times and sitting on hold for hours. I have emailed and been told I would receive a response within 3 days. Still not heard anything and emailed again. I've paid for my car to be repaired as I need it even though the accident wasn't my fault and the other party admitted liability. Won't be renewing with AXA. Luckily I work near their head office so will be paying them a visit tomorrow.”

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Posted 8 years ago

“Aful customer service when making a claim that's not my fault, got through after 1.5hrs to someone who took all the details from a 3rd party company they employed to take all details. Promised a call bank next day, 2 days later no call and having to sit in another que currently...been waiting 55mins so far. Absolute joke, think before buying withAXA”

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Posted 8 years ago

“Absolutely appaling ... trying to sort out a potential claim ... have now been 'on hold' - on and off for 5 hours - zero call backs SHITE COMPANY & F. ALL CUSTOMER SERVICE”

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Posted 8 years ago

“The worst company ever,don't go there,just don't.”

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Posted 8 years ago

“Their head office and branches don't communicate. Go to someone else. These people couldn't run a bath.”

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Posted 8 years ago

“Don't buy from these. Every time I want to talk to someone I am on hold for at least 20 mins. They never call back. Lets hope the rest of my claim is better but I doubt it. Zero customer service”

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Posted 8 years ago

“A driver ran into the back of me. He admitted liability. Spoke to AXA, asked to take my car to a garage 18 miles away for an assessment. To be fair to them, called back and requested repair company who collected. All fine. The courtesy car has been a bloody nightmare, the rep put the fear of god into me warning how much I would have to pay even if an accident wasn't my fault unless I took out additional excess waiver insurance. Cars not delivered or collected - despite the other insurance company confirming payment of everything I have endless hours on the phone, virtually sorted out my own courtesy car. Given that the accident was not serious and not my fault, the whole experience has been seriously stressful. The insurance was not that much cheaper to go through all of this aggro. In the past, have accident, garage collect car, leave courtesy car, car repaired, courtesy car taken away - simples - if you are not insured with AXA.”

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Posted 8 years ago

“The phone number to contact is in UK. I need to pay extra money to be able contact them from another country. At least AXA must have toll free or local number in Canada or USA.”

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Posted 8 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews