Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.99

4.0 Rating 1,727 Reviews

76 %

of reviewers recommend Budget Insurance

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4.0

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE SCAM! The clowns took my deposit for my van insurance and then cancelled without contacting me. I uploaded a perfectly legitimate proof of NCB that Swindon had sent me on letterhead paper that said ‘proof of NCD’, the policy number, the date and my personal and vehicle details…and Budget Insurance had told me it wasn’t an acceptable proof of NCB because the policy had expired (2 weeks ago)… durrrh well of course it has, that’s why I’ve taken out a new policy with you! And NCD is valid with any insurers for up to 2 years so they literally have no point. I replied to the email asking for a manager to ring me and received an email back from the NCD department telling me that my issue wasn’t a NCD issue and to call another department… what the hell?! I replied again telling them it was and I needed help. No reply. The next day… they’ve cancelled my policy and STOLEN my deposit. Don’t touch with a barge pole, the positive reviews are likely fake and this is yet another beautiful scam. I will be taking legal action on this one.”

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Posted 3 years ago

“Made a claim on my contents insurance wish i hadn't, their underwriters are coop and their reviews are horrendous, they just pass the claim onto another awful loss adjusters who will do everything they can to make sure they dont pay out. Never again.”

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Posted 3 years ago

“I emailed to them asking for a quote for my vehicle with in minutes I had a list as long as my arm and very pleased with the prices I picked the policy I wonted and All was sorted and payed for with in minutes I looked at the policy and was happy also happy with the service 10/10”

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Posted 3 years ago

“Customer service was non existent. When I informed Budget of an incident that my unoccupied vehicle was involved in, I was passed on to Enterprise to deal with the repair etc. I had a text telling me to contact the repair garage to arrange for my vehicle to be collected from my home. That was it. All other phone calls and texts from Enterprise were asking me to sign a form for a replacement hire vehicle and threatening me, if i didn't sign the form my vehicle wouldn't be repaired. Fortunately the individual that damaged my vehicles insurance also contacted me to see if they could assist in any way. I explained what Enterprise were trying to get me to sign and they informed me not to sign it and if i wanted a replacement vehicle they would sort one out for me. As it happened I didn't require a replacement vehicle. Enterprise never informed me of any repair progress, I was having to contact the repair garage myself on a weekly basis. Absolute disgusting customer service from Enterprise who were acting on behalf of Budget. And to make things worse my insurance renewal premium went up over £50 when I haven't made a claim. I shan't be renewing my vehicle insurance with Budget when it is next due.”

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Posted 3 years ago

“Really helpful and informative snd when it came to renewal they didn’t load the premium so I stayed with them”

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Posted 3 years ago

“Excellent customer service and due to their very competitive prices on car insurance I renewed my cover for a second year and look forward to renewing further in years to come.”

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Posted 3 years ago

“Not particularly competitive, always have to ring to obtain a better cost when they should be providing best value and the best cost to start with nor do they show any loyalty to existing customers.”

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Posted 3 years ago

“The worst insurance company I have ever worked with. They happily take your monthly premium, but when it comes to claims they look for any excuse not to pay out. When you try to contact them about the claim there is not a single agent available to assist. I have spent hours on the phone and have left messages for the past few days for Garen Pillay the agent handling my claim to call me back with no response, and whenever I call he is not available and there are no agents available to assist me.”

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Posted 3 years ago

“Assistant was very polite and helpful,would recommend company.”

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Posted 3 years ago

“Friendly, efficient, and reduced my payment to compete with a competitor.”

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Posted 3 years ago

“Pleased with service/staff helpful”

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Posted 3 years ago

“I called to ask them to cancel my policy as my van breakdown they charge me cancellations fees plus one month extra instalment more surprisingly they said I could keep the policy running and you don’t have to pay the cancellation fee and that was worse to pay lots more”

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Posted 3 years ago

“Very satisfactory price. Very pleasant people to deal with. Nothing not to lile”

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Posted 3 years ago

“Every year my insurance renewal comes through usually cheaper than the year before”

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Posted 3 years ago

“Fast easy info and quotes Affordable payment schemes”

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Posted 3 years ago

“Very pleased with the service and was very easy to go on line being an older client it’s not always easy with all the new tech but you make it very easy to do”

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Posted 3 years ago

“Easy to arrange and pay online. No fuss easy renewal.”

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Posted 3 years ago

“Excellent service. They even tell you when your Insurance is due and help you to renew.”

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Posted 3 years ago

“Good value for money promt service in the event of breakdown very pleased with overall service”

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Posted 3 years ago

“Staff very easy to talk to and they listen to what you have to say. Great price very competitive .Steve”

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Posted 3 years ago

Budget Insurance is rated 4.0 based on 1,727 reviews