Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.00

4.0 Rating 1,761 Reviews

76 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.0

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Write Your review

Tell us how Budget Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You should ve ashamed of you self Budget Insurance for not covering the surfer who lost his van.. Thats why you guys have plenty of money left for the managers..BÀÀÀAAADDDDDDD INSURANCE. Stop awarding your selves..”

Helpful Report

Posted 3 years ago

“I had claim for lost and stolen keys my excess was R5700. And there quote was R 5750 when I obtained a quote the quote was R 8850.00 and they said that they are going to go with there quote 5months premiums wasted with these people”

Helpful Report

Posted 3 years ago

“I renewed my insurance with Budget the process was smooth and efficient.”

Helpful Report

Posted 3 years ago

“Gave me bad renewal quote but then reviewed when asked to and gave better quote”

Helpful Report

Posted 3 years ago

“All good so far.”

Helpful Report

Posted 3 years ago

“Auto renew contracted you to cancel yet you ignore this! Still take my money and again ignore me Worst company ever!!”

Helpful Report

Posted 3 years ago

“The price was lower than last year which ant be bad”

Helpful Report

Posted 3 years ago

“Thank You Budget for a competative renewal quote, great friendly service!! A++ :-)”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish”

Helpful Report

Posted 3 years ago

“Joined while it was O2 drive. Been with them for two years. After reading these reviews their thefts. My insurance policy in 2019 was £310 per year. In 2020 my current policy was £386. I’m a 34 year old, been driving for almost 16 years, don’t have any claims or criminal convictions. Yet I am being fleeced. I moved house at the beginning of the year. In February 2021 I was charged £75 then £20. Don’t know what the £20 was about, nothing was said about being charged £95 for moving house. I’m looking to canx my policy. Reading a lot of these reviews, there’s a cancellation fee. Fingers crossed when I canx I won’t be charged for another insurance policy. It’s shear fraud and unprofessional, just debiting people’s bank accounts.”

Helpful Report

Posted 3 years ago

“Lovely people to talk to. Easy and understanding of insurance details. Great price.”

Helpful Report

Posted 3 years ago

“Compared to my previous insurer the premium was competitive. When renewal was due I was on holiday but because I opted for automatic renewal my cover continued and to my surprise my premium had reduced. I don't think that has ever happened to me. As I have yet to make a claim (God forbid) I can't comment on that process.”

Helpful Report

Posted 3 years ago

“ABSOLUTE SCAM! The clowns took my deposit for my van insurance and then cancelled without contacting me. I uploaded a perfectly legitimate proof of NCB that Swindon had sent me on letterhead paper that said ‘proof of NCD’, the policy number, the date and my personal and vehicle details…and Budget Insurance had told me it wasn’t an acceptable proof of NCB because the policy had expired (2 weeks ago)… durrrh well of course it has, that’s why I’ve taken out a new policy with you! And NCD is valid with any insurers for up to 2 years so they literally have no point. I replied to the email asking for a manager to ring me and received an email back from the NCD department telling me that my issue wasn’t a NCD issue and to call another department… what the hell?! I replied again telling them it was and I needed help. No reply. The next day… they’ve cancelled my policy and STOLEN my deposit. Don’t touch with a barge pole, the positive reviews are likely fake and this is yet another beautiful scam. I will be taking legal action on this one.”

Helpful Report

Posted 3 years ago

“Made a claim on my contents insurance wish i hadn't, their underwriters are coop and their reviews are horrendous, they just pass the claim onto another awful loss adjusters who will do everything they can to make sure they dont pay out. Never again.”

Helpful Report

Posted 3 years ago

“I emailed to them asking for a quote for my vehicle with in minutes I had a list as long as my arm and very pleased with the prices I picked the policy I wonted and All was sorted and payed for with in minutes I looked at the policy and was happy also happy with the service 10/10”

Helpful Report

Posted 3 years ago

“Customer service was non existent. When I informed Budget of an incident that my unoccupied vehicle was involved in, I was passed on to Enterprise to deal with the repair etc. I had a text telling me to contact the repair garage to arrange for my vehicle to be collected from my home. That was it. All other phone calls and texts from Enterprise were asking me to sign a form for a replacement hire vehicle and threatening me, if i didn't sign the form my vehicle wouldn't be repaired. Fortunately the individual that damaged my vehicles insurance also contacted me to see if they could assist in any way. I explained what Enterprise were trying to get me to sign and they informed me not to sign it and if i wanted a replacement vehicle they would sort one out for me. As it happened I didn't require a replacement vehicle. Enterprise never informed me of any repair progress, I was having to contact the repair garage myself on a weekly basis. Absolute disgusting customer service from Enterprise who were acting on behalf of Budget. And to make things worse my insurance renewal premium went up over £50 when I haven't made a claim. I shan't be renewing my vehicle insurance with Budget when it is next due.”

Helpful Report

Posted 3 years ago

“Really helpful and informative snd when it came to renewal they didn’t load the premium so I stayed with them”

Helpful Report

Posted 3 years ago

“Excellent customer service and due to their very competitive prices on car insurance I renewed my cover for a second year and look forward to renewing further in years to come.”

Helpful Report

Posted 3 years ago

“Not particularly competitive, always have to ring to obtain a better cost when they should be providing best value and the best cost to start with nor do they show any loyalty to existing customers.”

Helpful Report

Posted 3 years ago

“The worst insurance company I have ever worked with. They happily take your monthly premium, but when it comes to claims they look for any excuse not to pay out. When you try to contact them about the claim there is not a single agent available to assist. I have spent hours on the phone and have left messages for the past few days for Garen Pillay the agent handling my claim to call me back with no response, and whenever I call he is not available and there are no agents available to assist me.”

Helpful Report

Posted 3 years ago

Budget Insurance is rated 4.0 based on 1,761 reviews