Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.99

4.0 Rating 1,726 Reviews

76 %

of reviewers recommend Budget Insurance

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4.0

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

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“Bang on no problem”

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Posted 2 years ago

“Been with budget many years”

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Posted 2 years ago

“It's ok not great.”

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Posted 2 years ago

“Budget insurance is absolutely terrible as i hit a pothole in April 2022 first of all i contacted them 6 times while standing in the middle of Johannesburg at 21:00 at night after pothole was hit they then explained to me that they cant assist me as my name is not registered on there system correctly and that i must speak to the claims department first but they only open at 08:00 in the morning i then made my own plan after i spoke to 3 or 4 different people all telling me that they cannot assist i also verified all email addresses phone numbers id numbers but they insisted that my name is not on there system and that my id number is registered to mr mototoko or something like that they then came to pick up the vehicle the 2nd of May 2022 we then waited around 2 or 3 weeks for feedback the panel beaters did get a hold of us and told me there is a problem with the water pump it is making noise i then said that they must fix the water pump as it was not making any noise the night we left they then told me that the insurance is not happy with paying this as it was a old maintenance ware and tare issue i then requested them to send assessor to assist as i felt it was part of the accident after this maybe 1 month later i contacted budget insurance again they told me that i must speak to the panel beaters i contacted panel beaters they told me they are waiting for insurance and i must contact them i went through this process on 6 calls between the two budget sales agent then made me a promise and say that they would contact me the same day this was i think in June till to the day i have not heard anything back from either gave it another month then contacted them again this time insurance told me that they are waiting for panel beater i must speak to the i then contacted panel beater he then informed me that they are waiting for me if I'm not mistaken this is also 3 or 4 phone calls made between the two on the same day ever since then i have not heard back from anyone on the 10th of August 2022 i received an email regarding the report i was waiting for i then replied same day and again no reply to the email today 22 August 2022 i went in to the panel beater personally they again told me that they cant do anything they are waiting for insurance to send approval i then asked who i can contact instead of the call center as they have been no help spoke to them twice to get feed back today on the panel beaters and my car then went in after i called the assessor he then said that they are all trying to get hold of me and that he did send an email with the report my contact number is also a business number so my phone gets answered almost every phone call and the ones that are missed gets called back as soon as i see it he also informed me that we did not reply to his email i send I'm the email again today with screen shots of the email that was send on the 10th of august 2022 if you want my advise please do not use budget insurance as there service is terrible”

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Posted 2 years ago

“3rd year with budget. Have had no problems and only have had to get in touch at renewal time. Thought my renewal was a little high so called them and after a short space of time a new price was given and accepted. I know all insurance companies try to give you a higher renewal quote and I get that the cost of living is on the rise for all but I wish companies would just quote you the lowest price available from the beginning but as I say Budget dealt with it quickly and professionally. Great service.”

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Posted 2 years ago

“This year my van insurance was less than last time by quite a bit. Thats why I give it 5 stars”

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Posted 2 years ago

“I'm on my second year with Budget insurance, for my van, and I'm giving 5 stars because for the first time in my whole 18 years of driving my renewal quote has was significantly less than than my first year's premium.”

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Posted 2 years ago

“Always give the best cheapest quote , even cheaper than last year”

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Posted 2 years ago

“Everything is so easy your customer care team r amazing.”

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Posted 2 years ago

“Good price, cheaper than last year, very easy to deal with/renue. Haven't had to claim yet but very happy so far.”

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Posted 2 years ago

“Good service at a good price.”

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Posted 2 years ago

“no problems , good customer services”

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Posted 2 years ago

“in a case that has been going on for 2 years.my company have taken months months to send me any new info,like a witness statement that was written 7 months after the incident took over 2 years to pass this to me,my insurers and solicitor are now running scared because the claimant has a FRAUDULENT witness who has produced a fraudulently written statement.this witness was never ever present at the scene. ive paid for legal protection and do so expecting any legal action to be with a solicitor who believes me not them as this seems to be the case. this has been very very poorly dealt with and the solicitor cant even pick up on all the lies this claimant is making !!”

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Posted 2 years ago

“Found it easy to renew, good price, not the best but worth staying with a reliable company.”

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Posted 2 years ago

“Easy to renew and still the cheapest for what it includes. Doing it online the easiest way.”

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Posted 2 years ago

“Rachel at Budget insurance helped with my renewal. She was very polite, knowledgeable, explained various aspects very clearly in an "easy to understand" way. I cannot recommend Budget highly enough for their staff, pricing and all round good value for money.”

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Posted 2 years ago

“Brill just let you get on with it and it was very reasonable”

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Posted 2 years ago

“👍 good all round service.!”

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Posted 2 years ago

“Good competitive prices with the same quality service as more expensive competitors”

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Posted 2 years ago

“The quick response and the way the call handler dealt with my situation was outstanding and very informative. The only thing that stop me giving 5 startwas I still haven't received an email for the conversation we had for my records. If I could it would be 4.5 stars”

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Posted 2 years ago

Budget Insurance is rated 4.0 based on 1,726 reviews