Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.01

4.0 Rating 1,764 Reviews

76 %

of reviewers recommend Budget Insurance

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4.0

Based on 1,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Automatically renewed my insurance without contacting,only way i found out was via a text message ,phone same day told me there was an administration charge !!!!!!!!!! threatened me they would get a debt collection agency onto me if i didn't pay,tell all your friends and family to avoid budget like the plague”

Helpful Report

Posted 8 years ago

Hi Paul, We are sorry to hear you have had a bad experience. Could you send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a look into this for you. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“tried to cancel my van renewal policy today 3./2./07. started at midnight.phoned to cancel it at 1215pm 3/2/07. and was charged £38.didnt get a renewal letter through the post or by email.but yous didn't mind going straight into my account for the full policy amount today .complete bandit operation going on ,please give me a kiss next time before you guys fuck me. its nice to be nice .”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear that you have had a bad experience. I would like to look further into this for you. Please email me with your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“This company is a total rip-off, avoid at all costs. I have just cancelled my car insurance policy with Budget ( what a mis-leading name) and they have charged me £81 to CANCEL THE POLICY !! When I phoned to ask to reduce my monthly payments of £40.93/month for comprehensive business use, they quoted me a premium of £88 per month for 3rd party cover only! I am over 55 years old, had a clean licence for over 30 years, no claims ever made and this is how I am treated. Do not touch this appalling company with a barge pole. I have a new fully comprehensive policy through Age UK for £15.08 per month.”

Helpful Report

Posted 8 years ago

Hi Mrs Knight, I am sorry to hear that you are unhappy with our service. If you would like for this to be looked into further, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Absolutely poor, its worth paying more to get better service. One member of staff told me that I couldn't cancel my renewal within 14 days as "they don't offer that service"... ITS A LEGAL REQUIREMENT!!!! Staff don't log your calls so they don't record that you have called to cancel your policy, secondly there is no means of contacting them other than by phone so if your phone is out, you are screwed. Appalling and my wife used to work in insurance so knows all their dirty tricks”

Helpful Report

Posted 8 years ago

I am sorry to hear that you have had a bad experience. I would like to look further into this for you. Please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Where do we begin! With them for 2 years....when the renewal was due for the 3rd year I changed my car (lease vehicle as before). I was told that they could not renew as they do not insure lease vehicles and it was a good job I had not had an accident I would not have been insured....this is scary stuff!!! As I wasn't insured I wonder if I am due a refund on the premiums I paid.....I'll keep you posted”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear that you have had a bad experience and would like to look into this for you. Please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Took out a policy with this company. Sheesh! Badgered and badgered for no claims proof, told them waiting on previous insurer for info due to Christmas holidays. They were sending 3 emails and text messages a day ffs. Right hand doesn't know what left hand is doing in this company. AVOID AVOID AVOID!!!”

Helpful Report

Posted 8 years ago

Apologies for any inconvenience the No Claims Discount process has caused. If this is still unresolved, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk and we will see if there is anything we can do to help. Kind Regards, Keri

Posted 8 years ago

“I cannot open my insurance doc. as their site does not recognise my username or password. Emailed twice with no reply. I therefore cannot check if the document is correct. Noticed you cannot make a complaint by email. How rubbish is that?!”

Helpful Report

Posted 8 years ago

Hi Sarah, Thank you for your review. Apologies for any inconvenience the Self Service Centre has caused. Upon checking your policy, I can confirm that the issues raised have since been resolved. If there are any additional concerns, please reply to socialresponders@bglgroup.co.uk and we will see if there is anything we can do to help. Kind Regards, Budget Social Team

Posted 8 years ago

“I have been trying to cancel my home insurance for over 1 week. I did get through to someone last week who just was not listening to me and I did not manage to cancel my policy. I have tried several time a day to get through again and I can not get an answer. I want to cancel as the monthly cost has doubled after the auto renewal. I just find this company too much hastle to deal with.”

Helpful Report

Posted 8 years ago

“I took out car insurance in feb of this year,told them I had 2 years no claims discount and was told I didn't have to send proof as it was on the cue database.I bought a new car 9 months later November this year,rang them to change car details and was told that the premium had gone up,so agreed the pay the difference and let the policy run out in February only 3 more payments. Then got a letter at the end of November saying they were cancelling my policy because I had not sent them proof of my no claims even though it was still on cue database that I had 2 years,then was charged £75 for the cancellation. Went to another company and did not have to prove my no claims as on cue to.Was told different things by buget and they offered me a new 12 month policy but at 3 times the price of my new company.Buget car insurance is rubbish and just cconmen.Dont buy from them.”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear that you are unhappy with our service. If you would like for us to look into this further, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Worst company ever told doubled my premium after the first month as they say a previously insured non fault claims had been updated to fault I have sent them documents confirming I am not at fault they eventually admit I'm right but then they make other adjustments to my details which again are incorrect. I notified them again and now they won't put back to original price. Like on a review lower down”

Helpful Report

Posted 8 years ago

Hi Taylor, Sorry to hear that you have had a bad experience. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“I booked a policy online from a comparison website and didn't realize until they posted details of my policy that somehow the address was wrong. I phoned them straight away (well as straight away as their call centre would allow!) and was told that it would cost me £80 to change to the correct address. I decided to cancel instead, as the policy was only 10 minutes old and legally I have 14 days cooling off period. Well, to cancel a 10 minute old policy that was to start in the future cost me £38. When I suggested I cancel the payment at the bank, they threatened the Bailiffs. Avoid these rip off merchants at all cost and ignore the obviously made up positive reviews on their website. I'll never go near them again.”

Helpful Report

Posted 8 years ago

Hi, Apologies for any inconvenience this has caused. This is not the level of service that we strive to provide to our customers. Upon checking your policy, I can see that any issues raised have since been resolved. If there are any additional concerns, please do not hesitate to let us know and we will see if there is anything we can do to help. Kind Regards, Budget Social Team

Posted 8 years ago

“Absolutely disgusted with these cowboys, worst thing I ever done was take car insurance with this lot. I entered the wrong date for an accident I had in 2012, they then found the correct date and then adjusted my policy for two accidents, doubling my premium at the same time. I informed them of the simple mistake but had to get confirmation from admiral insurance of the one accident. I done this but now they have not received emails, letters and just about made about every excuse not to adjust my policy back to the one accident. As I said leave well alone they may be cheap but theres the reason why.”

Helpful Report

Posted 8 years ago

“Same issue as another poster below...When I phoned to cancel my home insurance, I was told I'd be owed £10. But now I have received an email to say I owe them £88. I will never use Budget Insurance ever again, and will also advise others against it. Furthermore, if you allow your insurance to be automatically renewed, the cost will increase significantly year on year. If I had continued with Budget, I would have been paying nearly three times more than with the company I am with now. Clearly Budget Insurance does not reward customers for staying with them!”

Helpful Report

Posted 8 years ago

Hi Ruiyyanko, Thank you for bringing this to our attention. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 8 years ago

“Cancelled my policy after 1 year. As renewal was over £700 more than my cheapest quote They have now called me saying that there is no record of me cancelling and want to charge me over £200. Customer advisor on the phone was just plane rude. Disgusting service.”

Helpful Report

Posted 8 years ago

Hi Jason Gregory, I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 8 years ago

“I took out a comprehensive insure policy with Budget on the 1st of June 2016. On the 29th of June I was stopped by the police in South London for having no insurance. I was arrested, and my vehicle impounded. why? - Although the policy was correct the person from Budget entered my details onto the MID (motor insurance database) incorrectly, they keyed in the letter J instead of G, rendering my vehicle uninsured. I contacted budget asking them to put it right, which they say they did, and charged me £213 for the privilege of amending their mistake. On the 27th July I was stopped again by police, and 'stuck on' for having no insurance. Despite having charged me a huge administration fee, they still hadn't bothered to put things right. I am now awaiting a court summons where I could receive a £1000 fine, 6 penalty points added to my licence, and a criminal record, all due to Budget's competence.”

Helpful Report

Posted 8 years ago

Hi Don Anderson, I am sorry to hear that you have had a bad experience. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Automatic renewal - costing £100 more than alternative companies then they deduct £38 when they refund. Takes threatening calls to get money returned. Never again and certainly never use automatic renewal - beware - awful company - they certainly will never ever get any more of my money.”

Helpful Report

Posted 8 years ago

Hi Peter, Thank you for bringing this to our attention. Apologies for any inconvenience the renewal process has caused. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

Posted 8 years ago

“Cancelled my car insurance policy due to purchasing a new car and getting a year free insurance with it. Was told I owed £54, this came out of my account and then a few days later I received a threatening email and phone call saying I now owed £75!!! Horrible company that will not be getting any more money from me. I will not recommend them to anyone.”

Helpful Report

Posted 8 years ago

Hi Clare, Thank you for your review. I am sorry to hear that you have had a bad experience. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Appalling customer service. Extremely rude and unhelpful. It wouldn't be so bad if they were cheap but their renewal quote was over 4 times what other insurers were offering me. Disgusted.”

Helpful Report

Posted 8 years ago

Hi Yasmin, I am sorry to hear that you have had a bad experience. If there is anything that you would like for me to look into, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk and we will see if there is anything we can do to help. Kind Regards, Keri

Posted 8 years ago

“Tried to cancel my Insurance after 11 months and 2 weeks and these thieves wanted to charge me £49.00 for the privalage, and thier customer service(well all of BISL) is the worst customer service in the known galaxy, I think when they Interview, they teach thier staff to be agressive and rude, I hope the Director Mark Towensend has to deal with them over the phone one day and then he will realise what a Crummy Company he has spawned from his Groin.”

Helpful Report

Posted 8 years ago

Hi TonyW, Thank you for bringing this to our attention. I am sorry to hear that you have experienced some issues with our service and would like to look into for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Avoid this company They auto-renewed my premium although I don't recall authorising this. I then got a threatening letter saying my payment had been declined (this was because the card had expired) and that I would be charged £25 failed payment fee. Also if I don't respond by 24 June they would charge a cancellation fee of £40 plus any outstanding premium. I don't want to deal with company that treats its customers like this and decided not to renew. I phoned to tell them and got the runaround for about 15 mins and a threat to call in debt collectors, after which I put the phone down in disgust.”

Helpful Report

Posted 8 years ago

Hi David, Thank you for bringing this to our attention. I am sorry to hear that you have experienced some issues with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

Budget Insurance is rated 4.0 based on 1,764 reviews