Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,336 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

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“Easy to understand questions, nothing out of the ordinary. Would have liked documents sent to me.”

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(Car Insurance) - Posted 4 years ago

“Hi”

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(Car Insurance) - Posted 4 years ago

“Absolutely Amazing very pleased”

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(Car Insurance) - Posted 4 years ago

“The staff are a real assett, took great care of me this and every other time.”

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(Car Insurance) - Posted 4 years ago

“Good company to have car insurance with, although I haven't made a claim. They appear to be very efficient.”

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(Car Insurance) - Posted 4 years ago

“Just a few questions with Customer Services when I first joined and they were very helpful, hope I haven’t put a jinx on it now.”

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(Car Insurance) - Posted 4 years ago

“After receiving my renewal car insurance quote From Churchill I contacted the company to ask them if they could offer me a cheaper premium. To my surprise they were quite willing to accommodate my request which saved me £17. This was even cheaper than the quotes I managed to get on the comparison sites money supermarket and confused.com!!! Thank you Churchill!”

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Posted 4 years ago

“Even I found quick and simple to do first time I have used website . Type”

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(Car Insurance) - Posted 4 years ago

“I just changed my car half way through the yearly policy and they changed it at no extra charge.”

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(Car Insurance) - Posted 4 years ago

“I found easy to get a quote on line and the Churchill rep very helpful”

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(Car Insurance) - Posted 4 years ago

“I had an accident in September 2019 and it was resolved very quickly and everything I needed was done, they just did a grand job and provided exactly the service required.”

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(Car Insurance) - Posted 4 years ago

“I am writing to you in relation to my recent car insurance policy that was cancelled, without any notice. Firstly I contacted you via your online chat option asking to change my payment date until the last day of the month as I was struggling to afford paying the policy on the 14th, this was confirmed by your online assistant who confirmed both payments were going to come out on the 30th as agreed, a letter arrived in the post stating that the policy had been changed. Prior to this I received a letter in the post stating that when you renewed my insurance policy you did not take my NCD into consideration, when I phone the advisor told me this was a mistake and it hadn’t happened, so why was two letters sent apologizing? This is just the start of the awful service I have received from this company. Secondly I received a letter dated the 11/01/2020 which I did not receive until the 17/01/2020 stating you had cancelled my insurance policy, I was driving around with no insurance policy for over a week no one contacted me via a phone call, because after changing my number with you numerous times you had the wrong number on file, I also received no email notification. When I managed to get hold of one of your company representatives on the 19/01/2020 they showed no compassion towards what had happened told me he would look into it but it would not be resolved today and there was no guarantee that the policy would be reinstated. When I asked him what I was suppose to do in relation to the vehicle currently being uninsured his response was don’t drive! This is absolutely ridiculous that nothing could be done on that date, I had been driving around uninsured for over 1 week, I have had my nephews in the vehicle two young children, I have had to take numerous trips to the hospital to take my disabled nan, what would have happened if I had an accident with anyone in the vehicle? I could have been arrested for driving without insurance. Thirdly I received a phone call on Monday 20/01/2020 saying that they was sorry but there had been a mistake on there behalf and they had reinstated my policy, by this time I had to find a new insurer on the 19/01/2020 I had to pay a deposit of £145 because of a mistake made by your company, this has caused massive amounts of stress and anxiety. Not only have I had to pay to take out a new policy which I could not really afford to pay this has resulted in me being unable to make other payments this month, at the end of the phone call the advisor had the cheek to say to me well at least now it won’t show on your insurance as cancelled by the insurer!! I’m sorry this just is not good enough!! There is so many issues on social media about uninsured drivers and so many articles in the paper, your a multi million pound company and you have caused the issue of me being uninsured due to the lack of communication and professionalism of your staff. A simple sorry is just not good enough, I believe due to the stress and anxiety this has caused me I should be compensated.”

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Posted 4 years ago

“First class service. Easy quick form filling. Best value saved £50 on original quote. Will always go with them if they can give me the best price.”

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Posted 4 years ago

“Avoid buying Home Emergency from Churchill My experience in buying home insurance from Churchill has been fine. However please be advised that if you buy Home Emergency from them this is provided by CET which has proved an absolute nightmare! Churchill appear to have no link with the company afterwards ie in terms of accountability / monitoring service standards and I have had an extremely poor experience. Despite logging a complaint early December with CET, when it took days to fix my heating/boiler problem, I've heard nothing back. It wasn't fixed properly as I kept having problems and finally went off again last week and I'm still without heating/hot water and no confirmation of timescale when it will be fixed.”

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Posted 4 years ago

“no hassle at all. they were very helpful”

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(Car Insurance) - Posted 4 years ago

“Daughter at present is having an issue with the computer system being down. They can’t even process her claim. Frustrating when she requires a courtesy car for work. In this day and age this is terrible for customers who rely on their cars. Phoning them to complain & no one is interested in offering a solution.”

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Posted 5 years ago

“Very competitive, everything I needed, no problems as you need in a busy world we live in.”

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(Home Insurance) - Posted 5 years ago

“Good so far -as yet not made a claim”

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(Car Insurance) - Posted 5 years ago

“Windscreen cracked and was replaced quickly with the help of Autoglass.”

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(Car Insurance) - Posted 5 years ago

“I had previously made a claim with Churchill and it was dealt with so impressively that I would not hesitate to insure with them again!”

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(Car Insurance) - Posted 5 years ago

Churchill is rated 3.7 based on 1,336 reviews