Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,343 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 4 star review on 15th April 2025

Sophia Joe

Churchill 1 star review on 7th March 2025

Linda’s

Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Policy is no more than a sham this so called insurance company couldn't care less about your safety your families safety whether you have an unsafe car or not 4 weeks just for an engineer to even view the car no offer of a courtesy car just a half hearted lie you might pay taxis I very much doubt it it's delay tactic after delay tactic of utter nonsense including a woeful phone service and pointless WhatsApp chat please do not insure anything with this company you will regret it if anything goes wrong they simply couldn't care less .....”

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Posted 2 years ago

“DriveSure App is absolutely terrible. Gives ridiculously inaccurate scores. Marks you down for roads you drive and time of day - as if we can choose these things every journey. Also seems to pick small parts of overall journey to mark. Really terrible.”

Helpful Report

Posted 2 years ago

“My 77 year old father's old Kia had to go into the garage for 2 months to have some major repairs. So due to the cost of living crisis he called Churchill to ask if he could suspend his insurance whilst the car was in the garage. The girl he spoke with informed him that normally you can but they were experiencing a technical issue so his best option was to cancel and reinstate. So he cancelled. In December he called back to reinstate his insurance. He had his renewal letter £272 but over the phone they said the renewal was £670!! He was very upset so I called back for him thinking there must have been some clerical error. Nope. I got a patronizing idiot on the phone who was telling me that I didn't understand underwriters. I told him that I did and that NOTHING in my Dad's circumstances had changed to warrant such a massive hike. I also pointed out that he had only cancelled his insurance because of their technical hitch which would not allow him to suspend. They did nothing.Disgusting behaviour and an outrageous way to treat an old man.”

Helpful Report

Posted 2 years ago

“They doubled my insurance premium when it came to renewal, however on comparisons website they came out the cheapest by over £400 for the same car. All because I claimed on my windscreen the year before and they increased my premium despite saying it wouldn't affect my policy.”

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Posted 2 years ago

“Churchill!! oh No !!. On 21st December 2022 still waiting to be done. Have an in door swimming pool now! well, I would have if i didn't taking action myself, and paying an independent plumber on Xmas eve. Car and home insurance!!! NEVER AGAIN !!! BRING ON ADMIRAL...”

Helpful Report

Posted 2 years ago

“Within two days of my accident my car was assessed by the garage and I was told would be written off. BUT over three weeks later the engineers still haven’t looked at the report from the garage and I’m without a vehicle. I am allowed a courtesy car if my car is repairable but as it’s likely to be written off I’m not allowed one in the meantime. I was originally informed it could be up to 14 working days before I hear either way. Then told it would be up to 20 working days and on my recent call I was told I was previously given the wrong information and it’s now 36 days before I’m informed either way! In the meantime they don’t seem to care what the delay has on my life or my family. Getting to work, childcare for grandchildren, supporting a parent with dementia - it’s all causing immense stress and worry. It’s not the customers’ fault that they don’t have enough staff to deal with their caseload. Dreadful service; avoid like the plague!”

Helpful Report

Posted 2 years ago

“Churchill taken payments out of my account for my car insurance on the dates I told them not to due to not having funds I even told them on certain date there will be funds which was wrote on the system and they don't check the notes what are written then my insurance gets cancelled due to the above mistake which is churchills then I get the blame avoid this company I told them this issue numerous times”

Helpful Report

Posted 2 years ago

“I filed a no-fault claim. After two weeks, the car is still not in a position to be repaired. Due to the fact that it is a high-end vehicle, I contacted two recommended garages. There were estimates provided by both. It was not possible to get an authorization from Churchill insurance because they did not reply to the garages. I received a defective replacement car from Auxillis, their "only" supplier (engine failed - oil needed to be changed). I would never recommend this insurer.”

Helpful Report

Posted 2 years ago

“Had an accident someone hit our car and drove off, gave Churchill all the insurance details of the driver after 5 weeks have not heard anything but had to pay our excess”

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Posted 2 years ago

“Avoid like the plague: 1. Claim process is as clear as mud to the point they are deliberately deceiving you. 2. When an accident happens they will hire substandard pick up services and garages. Takes ages to get picked up and repair the car if they bother at all. 3. Getting a courtesy car is like getting blood out a stone. 4. They will drag out returning your no claims discount, all the while claiming they have a crack team of solicitors on when it reality they are doing nothing. Don't expect to see your money for over 6 months.”

Helpful Report

Posted 2 years ago

“Had car insurance with them for many many years, this years renewal quote was for a 78% increase, never had a claim on this or any other insurances with them. Car is a basic family hatchback. Called them for explaination (took 24 minutes on hold). Basically told to like it or lump it. Car Insurance is now being renewed with another company Customer service is now terrible, used to be good What a way to treat loyal long term customers”

Helpful Report

Posted 2 years ago

“I have a very bad experience with them, they refused to pay for my car after my car was stolen. They never paid me for my car. Such a bad customer service they have it was not even my mistake. It was customer service advisor who forgot to tell me to buy a tracker and fit into the car. The endorsement was never disclose to me they said it was in terms and conditions. No one reads those small 100+ terms and conditions. I thought churchill was a good company but it is not.”

Helpful Report

Posted 2 years ago

“Customer service stinks. It's not a case of being 'very busy', it's the case of having reduced numbers of staff answering phones. How can waiting 45 mins plus be classed as good customer service? My renewal is due in August then I will be off to another company.”

Helpful Report

Posted 2 years ago

“I purchased a policy in March for my car, I asked if I could keep the Telematics on the car (my son had been learning to drive and was advised we needed one then), they said NO. I received a letter to say remove the Telematics from the car and we will be in touch to arrange delivery back. I removed the unit. 2 weeks ago I received a letter to say that my insurance had been cancelled 8 days ago due to not activating the Telematics on the car. I rang up to resolve and had to pay for another policy as it was a Sunday and they could do nothing to help. I made an official complaint and all they offered was £25. what a joke, the amount of stress and phone calls this has caused plus additional costs is unreal. My wife has her policy with Churchill. No major apology or compensation. I will be rethinking who I insure with next year as there customer service for retention is rubbish.”

Helpful Report

Posted 2 years ago

“House insurance Storm on the 18/02/22 blew 2 tiles from my roof a church 5miles from where I live had a spire blow off on the same day. But Churchill claims my damage was done by lack of maintenance. It cost me £950 to have it replaced,they told me on the day i rang them that they had 7000 claims and was passing all claims over to a firm called BVS . 3weeks later he arrived at 7.30 am stayed 5 minutes took a few photos and said that they would not pay for damage . I am very unhappy after 12 years and no other claims I have moved to a different company and saved £140 as well”

Helpful Report

Posted 2 years ago

“I would like to submit a formal complaint as the service, or should I say lack of is some of the worst customer service I have ever encountered. It is nothing short of woeful. This is not just once but during a previous conversation at an earlier date and repeatedly today. I have been online to try to access my policy documents. A problem that I was told would be resolved a few weeks ago but no. I was also told that I would be emailed my policy document but again this did not happen. Today I have spent hours trying to communication with your 'virtual assistance' which quite frankly was an absolute joke. Then I spoke to one of your staff who said she would email out my docs after telling me that the reason I cannot access them is because you have the wrong email address. Again wrong because I have to login with the correct email address. Needless to say she sent me an out of date policy that expired last year. I then had contact via whatsapp but where I did not respond immediately I ended up with the bot trying to ascertain my experience and would not let me communicate with the person that had messaged. Finally again I rang and was told by your operator, that they could not access my documents as they only have access to your old system and she would transfer me to someone who is on the new system. I spent half hour on hold before I finally gave up. This service falls way below par and once I have sourced another quote I will be cancelling my insurance with you because lets face it, if I am unable to provide a potential employer with a copy of my documents it now affects my ability to look for a new job. I will be copying this review and post it on Churchill reviews because I find the customer service to be wholly inadequate.”

Helpful Report

Posted 2 years ago

“Had a travel insurance through Churchill, bad luck i fell ill whilst on holiday so when i came back i put in a claim, Every-time i am trying to phn them i am in a queue for ages then when someone does answer i am cut of, I have spent last few months giving them information again and again that I already did in the first place. The customer service reps are lovely but that is not what customers want we want results. I will not be using this company again for travel insurance”

Helpful Report

Posted 2 years ago

“Absolutely useless system. They lost my insurance policy after changing computer systems and no one I spoke to on the phone could find it. They promised to email me the documents but never did. I need to renew my cover but without the documents I can't do it. Utterly stupid”

Helpful Report

Posted 2 years ago

“Where do I start! Sadly I picked up a speeding fine just after renewing my policy last year - come this year a) no way of entering this on the website b) no way of contacting the company as you hold on and it says there is a fault on the line (for the last month??????) and c) when at 8:30pm I finally got through I got cut off (after the chap said he couldn’t enter the fine either!) Really not sure how I’m supposed to sort this out and how I would ever be able to enter a claim, so will have no choice but to go with another company through gocompare”

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Posted 3 years ago

“Good but wait until you have an home emergency, the so called CET company that looks after their home emergency claim will let you decide whether it is worth insuring with Churchill in the first place!”

Helpful Report

Posted 3 years ago

Churchill is rated 3.7 based on 1,343 reviews