Name: Churchill
Rating: 3.67

“Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement.”

Helpful Report

Posted 4 years ago

“Make a complaint? Expect to hear nothing they’re having trouble with the current climate... If the shoe was in the other foot, don’t use if you want ANY customer service”

Helpful Report

Posted 4 years ago

“worst customer service in the world!! i made several complaints, manager called me and promised to call me back same day but he didnt, i made further complaints all of which have been totally ignored, they cancelled my insurance policy without even letting me know, leaving me not covered. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“I called up in 2016 about another driver scatching my car with his. Turned out to be a scuff and buffed out, both parties dropped the claim, nothing was paid out. Churchill still placed it as a non-fault claim with instructions which has increased my premium by 10-20% for the past 5 years!!!!!! Seems like being completely honest costs immensely. I've now blacklisted churchill from my list of insurers for life!”

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Posted 4 years ago

“Cancelled my policy with no notice due to an apparent cancelled direct debit. Checked with bank this was not on my end. Will be contacting financial ombudsman. Steer well clear!”

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Posted 4 years ago

“CHURCHILL CANCELLED MY INSURANCE POLICY WITHOUT NOTIFYING ME EVEN THO IVE ALWAYS PAID ON TIME. I PUT A COMPLAINT IN TO BE TOLD IT SHOULDNT HAVE HAPPENED AND THEY WOULD INVESTIGATE AND HAVE ANSWERS WITHIN 48 HOURS, AS EXPECTED NO REPLY, I WAITED ANOTHER WEEK AND PUT ANOTHER COMPLAINT IN WHICH WAS ALSO IGNORED, SEVERAL MORE COMPLAINTS AND ALL IGNORED. DO NOT TRUST THIS COMPANY, THEY WILL TAKE YOUR MONEY, THEN CANCEL SO YOU ARE NOT COVERED WITHOUT LETTING YOU KNOW. SUCH A FRAUDULENT COMPANY WITH ZERO CUSTOMER SERVICE IN THE COMPLAINTS DEPARTMENT”

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Posted 4 years ago

“This is for fully comp car insurance. A stone hit my car window, caught in the wiper blade and made a deep scratch in an arc on the window on the drivers side. Churchill would not cover this damage on my car insurance, even though my car would fail it’s MOT. If the stone had cracked the windscreen or left a hole it would be covered. I paid for the replacement windscreen. Auto glass quoted an extravagant price. I found an alternative professional fitter for half the price. Very unhappy with Churchill.”

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Posted 4 years ago

“It is a useless company and SCAM, try to claim an accident that it wasn't my fault in Spain. They say that I need a "Green Card" even after they sent me an email saying that it wasn't necessary after the 31st December and a link to it (https://u-k-insurance.co.uk/eugreencard.html). Also, government information says it is not needed!!! I wasted 90 minutes on the phone, and each department was saying different things! Won't recommend it at all!!”

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Posted 4 years ago

“If you want to be held hostage by a company, please go with them. In order to make changes to my policy, I called and was delivered a quote DOUBLE what I was previously paying. This was initially based on the second driver and, when asked to remove that, was then stated it was the new postcode. My partner is with Aviva and her insurance went DOWN based on the new address. Because I didn't want to pay double the amount, I was charged a £58 cancellation fee. So you either go with whatever number they give you (which went from £33 to £61) or need to pay them if you don't agree to that amount. What a disgrace of a company. Complete and total robbery. Aviva quote -- £34. DO NOT GO WITH THIS COMPANY.”

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Posted 4 years ago

“DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!”

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Posted 4 years ago

“Be careful. They are nice until you need to make a claim and then they will leave you wondering why you bothered to pay for non-existent cover. Don’t touch them with a barge pole! Shameful.”

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Posted 4 years ago

“Had Churchill Home Insurance for 25 years. Never made a claim. Now serious damage to my home, No official response for TWO WEEKS.”

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Posted 4 years ago

“They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I reported to the garage, they instantly booked the car back and collected it for inspection. Later I got a call saying that the estimator guy told them that it is too far at the back and couldn't have happen during the accident (the whole front bumber and crach cans were changed). So obviously wasn't a "small" shock there. We are talking about a 2 years old car and a fresh shiny engine mount brakage. Totally dissapointed and angry.”

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Posted 4 years ago

“Great until you need to make a claim and then ... make it as difficult as possible ... you get what you pay for ... don’t use them if you ever think you’ll need them because they won’t be there.”

Helpful Report

Posted 4 years ago

“Churchill are amazing until you need to make a claim. Let’s hope you never do because they will never honour their end of the bargain. They make it so hard to submit a claim or admit liability that it’s almost pointless having insurance. Pay more get more.”

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Posted 4 years ago

“If you are BAME be aware Churchill racially profile customers. People of minorities be aware when it comes to processing your claims they deliberately refrain from fixing your car, mess you around for days, stop offering all the facilities you already paid for and breach their own contract to the point even making complaint wont help, they keep you in the limbo forever. Churchill is a white insurance company for white people, stay away from them and do not give them your money as they are one of the most racist organisations I have ever dealt with.”

Helpful Report

Posted 4 years ago

“If you are BAME be aware Churchill racially profile customers. People of minorities be aware when it comes to processing your claims they deliberately refrain from fixing your car, mess you around for days, stop offering all the facilities you already paid for and breach their own contract to the point even making complaint wont help, they keep you in the limbo forever. Churchill is a white insurance company for white people, stay away from them and do not give them your money as they are one of the most racist organisations I have ever dealt with.”

Helpful Report

Posted 4 years ago

“This is very bad company. Charging ridiculously high fee when you cancel policy due to selling your car. I have never experience this. Its very hard to actually in touch with them. Will never insure anything with them.”

Helpful Report

Posted 4 years ago

“This is very bad company. Charging ridiculously high fee when you cancel policy due to selling your car. I have never experience this. Its very hard to actually in touch with them. Will never insure anything with them.”

Helpful Report

Posted 4 years ago

“My brother had car insurance with Churchill. Two months after starting the Policy, Churchill sent him a letter threatening to cancel his policy with three working days notice , due to an innocent error when completing the application. My brother has been unable to receive the letter due to contracting covid19 and being at his parents address during lockdown. Churchill made no attempt to contact him in another way before cancelling his policy...despite having his telephone number and email address. He was informed that his policy was cancelled by a police officer who issued him with 6 points on his liscence. To add insult to injury, when my brother contacted Churchill, they refused to engage with him on the matter and gave him a complaints procedure that he was told would take approx 6 weeks. In the meanwhile, due to cancelled policy (with no notice recieved), he is unable to get another insurance policy and therefore unable to work. Thanks Churchill.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Churchill Reviews