Computerquote Insurance Reviews

Name: Computerquote Insurance
Rating: 3.57

3.6 Rating 93 Reviews

62 %

of reviewers recommend Computerquote Insurance

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3.6

Based on 93 reviews

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023 9224 7870

Email:

info@computerquoteinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for 7 weeks for them to settle may claim. I have just rung them again to chase this up and been told it will be at least another 3 weeks! 10 weeks to settle?? Their website claims that they aim to settle within 10 days. Absolute joke, do not use them.”

Helpful Report

Posted 8 years ago

Dear Madam I would like to apologise for the delay in processing your claim, which has now been settled. I am very sorry that we did not meet our customer service standards on this occasion. We recognise this caused you inconvenience and while I am disappointed in the service provided you, I can assure you that we are continually working to improve our response times, which are within the published standards on the vast majority of occasions. Kind regards Jonathan Walker

Posted 8 years ago

“Not happy at the moment with this insurance company.”

Helpful Report

Posted 8 years ago

Dear Mrs McCormac I'm very sorry that you were unhappy with our service, with regards to a claim that was in dispute. To maintain confidentiality, I am not able to discuss specific details here but I hope you are satisfied with our written response previously sent in this matter. Kind regards Jonathan Walker

Posted 8 years ago

“On my request, the Referral hospital has liaised directly with my pet insurance company regarding the funding of my pets cruciate problem thus causing me no added stress. Impressed, thank you.”

Helpful Report

Posted 8 years ago

“We were kept informed by e-mail with the progress of our claim and it was settled within a reasonable time for the amount we expected. This was our second claim and were satisfied with the service both times.”

Helpful Report

Posted 8 years ago

Dear Mr McIver Many thanks for your comments, it's important to us that our customers are happy with the claims process. I'm glad that we have met your expectations and provided a satisfactory service. Best regards Computerquote Pet Insurance

Posted 8 years ago

“The service i.e. cover and reimbursements when appropriate have been satisfactory and without issue. However the premiums are substantial and it is doubtful worthwhile.”

Helpful Report

Posted 8 years ago

“Molly has developed more problems as she has got older (overactive thyroid, kidney problems, cystitis), and all claims I have submitted have been paid promptly and without question. I am kept up to date of progress, and money is paid directly into my account. I would happily recommend to anyone.”

Helpful Report

Posted 8 years ago

Many thanks for your feedback Mrs Smith, we're glad that you are pleased with our service. Best regards Computerquote Pet Insurance

Posted 8 years ago

“Reasonable price and easy to sign up. Would recommend”

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Posted 8 years ago

“They were great and take good care.”

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Posted 8 years ago

“excellent service, would recommend , i found an excellent quote with direct line very competitive and recently needed to claim for my puppy which was settled super fast hassle free.”

Helpful Report

Posted 8 years ago

“Thank you so very much for sorting my claim out... A very nice lady phoned me yesterday and informed me my money will be in my account within 10 days. Molly, again thanks I can't believe you have asked me to write a review I have phoned and e-mailed, beinging of May I sent in a claim, and I am still awaiting it. I have paid two payments since making the claim, they were out of my bank quick enough. I had my payment put up over twice the amount last year, I have since located a cheaper supply of my Dog's (Bart) medication - not that you know that as yet, mind I did tell the women I spoke to on the phone early this month. I do hope this review does make a difference, and that I get my claim through as soon as possible........ All I get told is they are very busy, well thats good as least you have lots of work there for people. And I KNOW as a company you don't lose out, because you put your money up to cover all aspects... Please help me and my claim. Many thanks Mrs Molly Smallman ref no. CPU 33377907, Bart”

Helpful Report

Posted 8 years ago

Dear Mrs Smallman We are very sorry that you are unhappy with the progress of your claim. Our customer service team will be in touch shortly to update you. Kind regards Computerquote Insurance

Posted 8 years ago

“Quick thorough and very satisfactory. Been with insurance for several years. Fortunately only claimed once. Papers were very straight forward and easy to understand. Claim was processed very quickly and professionally. Would highly recommend. Insure both cat and dog with company.”

Helpful Report

Posted 8 years ago

Hi Mrs Sylvia Haselhurst Thank you for your honest and positive feedback. We aim to make insurance easy, efficient and straightforward from the beginning. We're glad you've had a pleasant service. Kind regards, Rebecca at Computerquote Insurance

Posted 8 years ago

“I would like to thank you'll for the opportunity to give my review. I have had a nightmare experience for being your customer. My no claim discount certificate was provided to you when I took up icar insurance with your selves but I was shocked that you claimed that you have not received the said document after 1 year of me being your customer. and my renewal quote was erroneously stated and I had to send a copy of my previous years no claims discount to prove it. and I thought it was a one time error from you'll and still went ahead with taking up a further year insurance with you'll but still you asked me to send no claim discount certificate inspite of my being your customer for the previous year. and only after I had to spend lot of my time and effort it was sorted and I still was told that I cannot get my previous years erroneous no claim discount years amended .”

Helpful Report

Posted 8 years ago

Thank you for your comments, we will investigate the circumstances that occurred and respond fully to you in due course, Dilys Gale for computerquoteionsurance.com

Posted 8 years ago

“Easy to use and good prices.”

Helpful Report

Posted 8 years ago

That's what we aim for Mr Bainbridge. Thank you for your feedback. Rebecca at Computerquote Insurance

Posted 8 years ago

“Thankfully, we never needed to make a claim. The company were helpful when setting up etc. however we found the policies to be very expensive compared to what we could get elsewhere.”

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Posted 8 years ago

“I have had to make a claim with Computerquote on one very sad occasion of my poor cat having an accident and then having to have her back leg amputated. They have always been understanding, prompt with any remuneration and professionalism, I would always recommend them.”

Helpful Report

Posted 8 years ago

Hi Mrs Janet Weston Thank you for your feedback. As always, we understand that pets are part of the family, therefore, it's important that all claims are dealt with sensitively and professionally. Kind regards, Rebecca at Computerquote Insurance

Posted 8 years ago

“I find the price is good for the level of cover and when we had to have our young cat put to sleep after an operation the claim was handled sensitively and promptly which was appreciated at the time.”

Helpful Report

Posted 8 years ago

Hi Mrs Anne Smith Thank you for your feedback. We are pleased to hear that you received an efficient service during this time. All the best, Rebecca on behalf of Computerquote Insurance

Posted 8 years ago

“Thank you for helping me out with my quote , you was very helpful and you also listened to what type of insurance cover I needed. I am very happy with the communication you give me as a customer.”

Helpful Report

Posted 8 years ago

Hi Mr Brady Glad to hear that you had a pleasant experience getting the right cover for yourself. As an insurance broker, we endeavour to find you the right cover at the best price from our panel of insurance partners. Do get in touch with us if you require any further assistance. All the best, Rebecca

Posted 8 years ago

“You started off fine but soon trebled your prices. I expect increases especially for my older cat BUT to charge the ridiculous price for a cat under 2 was unacceptable. Even the renewal quote for my older cat was unbelievable. You priced me out of hi your insurance. So I went elsewhere.”

Helpful Report

Posted 8 years ago

Dear Miss Wingfield, we're sorry that we were unable to keep your business. Please be aware that we launched new rates for younger pets from 1 January 2016, so I hope that we can be of service in future. Kind regards, Jonathan Walker on behalf of Computerquote Insurance

Posted 8 years ago

“I Had a very good experience friendly very helpful and save me some money too ,all i can say thank you and i will be using you in the future again .”

Helpful Report

Posted 8 years ago

Hi Mr Alghraoui Thank you for your feedback, it's much appreciated! We do our best to find the right cover at the best rates. Don't forget to check our website for your other insurance needs. All the best, Rebecca

Posted 8 years ago

“What a nightmare. 4 days for "emergency" home cover to get anyone to visit. 24 phone calls and 2 missed appointments. Won't be renewing.”

Helpful Report

Posted 8 years ago

We are very sorry that you received poor service from the Home Emergency insurers, we hope that during this stressful time the service offered by our own staff met your expectations. We always appreciate issues being brought to our attention so that we can address them. Please do call the office if there is any further assistance we can offer. Dilys Gale - on behalf of computerquoteinsurance.com

Posted 8 years ago

Computerquote Insurance is rated 3.6 based on 93 reviews