Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been involved in a vehicle accident in June 2023. I logged a claim on my app after reporting it to saps. I was told I must pay excess of R5800.00 even though it was not my fault and they'll try to recover my excess fee from the guilty party. I got notified that I'm not getting my excess fee back the recovery process is unsuccessful so the guilty party walks free while I lost R5800.00 . I don't have words to describe my disappointment in my insurance company Dail direct and to top it all the excess fee is going up quite heavy with almost R1000.00 maybe they think money grow on trees . I gave them all the details of the 3rd party including accident report number 😞”

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Posted 1 year ago

“With Dial Direct, it’s easy to get through to staff to talk to. On both occasions the people whom I spoke with were helpful, flexible and pro-active.”

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Posted 1 year ago

“Never use again . Not happy at all total rip of”

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Posted 1 year ago

“I'd had Kyle's renewal which was higher than last year despite him now qualifying for no claims discount, having passed his test 4.5 years ago. I rang and spoke to a very nice young man. He reduced the price by £50approx which made this old grandma happy.”

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Posted 1 year ago

“No fuss policy, excellent guidelines for help if required with 📞 numbers for additional help, recommend it.”

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Posted 1 year ago

“Quick answer on phone and very helpful”

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Posted 1 year ago

“I am happy with this company even though the price goes up every year. They give help with our problems without any harrssing questions. I strongley recomend Dial Direct. They provide immediate help .”

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Posted 1 year ago

“Personal service gave me a very good price no problems renewing my policy very polite and kind on the phone highly recommended”

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Posted 1 year ago

“My payment per month went from £16 to £45 so not happy will find another company…. Iv got full no claims but still you put it up .”

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Posted 1 year ago

“I am now in my third year with Dial Direct and cannot fault them at all when it comes to Customer Service ..... everybody i have ever spoken to has always been so helpful and friendly. When my renewal quote for this year came in it was cosiderably higher than last year and i must admit i did hesitate . I left it for a couple of days and checked all comparison sites for like for like coverage quotes. Wow, the difference! Needless to say I am still with Dial Direct. I couldn't get my premium any less but had i refused it i would have paid a lot more anywhere else! My cover included No claims discount protection, Motor legal protection and RAC Breakdown Assistance, all of which are extra's with many of the other insurers. Keep it up, Dial Direct, and thanks.”

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Posted 1 year ago

“Premium went up for me called them and still expensive simple!”

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Posted 1 year ago

“Kept the dividend down with not to much extra this year”

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Posted 1 year ago

“Excellent service 👏 price did go up but after speaking with a nice lady in South Africa 🇿🇦 it came down in line with others.”

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Posted 1 year ago

“Very helpful customer service and I was happy to proceed for yet another year.”

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Posted 1 year ago

“The service received from Dial Direct has always been excellent. For the first time in 3 years my premium went up by quite a bit but on checking with other suppliers it was still really good value and cover was including breakdown which others do not provide. I have recommended a friend to this company and he was very pleased with insurance offer which was a lot cheaper than his previous supplier with much better cover. I am really happy with the service that Dial Direct provides.”

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Posted 1 year ago

“Always been a good company, prices getting a bit high but found them competitive with other companies”

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Posted 1 year ago

“Happy with the cost and cover”

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Posted 1 year ago

“Easy to talk to. They listen and I renewed with no problem.”

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Posted 1 year ago

“very competitive prices and good customer service.”

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Posted 1 year ago

“Easy renewal.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews