Dial Direct Reviews

4.3 Rating 2,972 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does Dial Direct resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 77% of reviewers feedback is Dial Direct resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

96.69%

Industry Average

“ Good service and easy to renew my home insurance price was very reasonable would definitely recommend ..... ”

- Jocky

“ The customer service is excellent. The people on the phones are really helpful They listen, are friendly and eager to please without the persistent sales pitch of other suppliers. I have been with them for many years and will continue to do so. Ma y thanks for you kind attention. ”

- Anonymous

“ Good efficient Service. Staff excellent, answered all questions. ”

- Raymond.pincock

Dial Direct Reviews

Customer Service - Good