Dial Direct Reviews

4.3 Rating 2,867 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does Dial Direct resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 77% of reviewers feedback is Dial Direct resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

96.44%

Industry Average

“ Simple and easy, very happy with price and service. ”

- Anonymous

“ I have been with Dial Direct now for a few years and for me there the best out there, I am extremely satisfied with there service ”

- Allan

“ I have been with Dial Direct car insurance for 3yrs now as they have continued to remain competitive when I do my annual review. Their customer service is excellent. You phone and get through immediately to helpful staff who go the extra mile. E.g there was a payment issue from my side with regards to renewal, an automatic late payment change was added but kindly removed when I phoned to explain the issue with my card. ”

- Anonymous

Dial Direct Reviews

Customer Service - Good