Dial Direct Reviews

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does Dial Direct resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 77% of reviewers feedback is Dial Direct resolves customer queries within an hour.

Helpful Report

(4 weeks ago)

96.82%

Industry Average

“ Easy to use but did ask for my documents via hard copy never got them apart from that good service ”

- john brown

“ Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷 ”

- john

“ Been with Dail Direct for a while and this year the premium went down for the same service as of last year The guy i spoke with was very knowledgeable and very helpful recommended A+++ ”

- Ian

Dial Direct Reviews

Customer Service - Good