General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all I was very pleased with the Go Compare site and delighted with the number of quotes for comparison. I chose General Accident, a well-known company with what I considered would be a so;id reputation. I feel with insurance companies it's difficult to know how good they are until a claim is made. Thankfully, I have not had to make any claims, nor have I made any contacts with General Accident since paying my premiums. I would imagine that they are still solvent and would be able to service the policy if required. I have just bought a new car and I am finding it difficult to access my account with GA. With this being my first attempt with email insurance, it has proved more frustrating than I thought it would be. So, for me it will be back to Go Compare for more quotes.”

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(Car Insurance) - Posted 7 years ago

“There were no problems setting up the policy. I needed to add an extra driver in the middle of the year. This was easily achieved on-line. I had some queries but they were settled on-line.”

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(Car Insurance) - Posted 7 years ago

“Great initially. Had my car written off by someone who wouldn't admit liability. Paid my £300 excess with the understanding I would get it back when they made a full recovery from third party insurers. Two years down the line, I can't get my excess back. By the tone of voice of the person I spoke to today, he didn't believe I'd actually physically paid an excess and are not giving me my money back. Won't go with them again. Would rather pay more for a better customer service. Pay peanuts, get monkeys springs to mind.”

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Posted 7 years ago

“They were the cheapest quote so I tried to buy online, you cannot set up an account without an active policy, so I called them, I was on hold for over half an hour, I tried another 2 times to contact them. In between calls i emailed them asking someone to contact me so I could set the policy up. I had an email back saying that they do not have a call centre and that you can take the policy out online. How on earth was i on hold for over an hour if they have no call centre ? Why do they have a phone number at all for new policies? They at no point in the e mail stated how to take the policy out online. I went with someone else, I think Ive saved myself a massive future headache by avoiding this company. As they say you get what you pay for.”

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Posted 7 years ago

“Need to speak to a person about my policy,not a Machine”

Helpful Report

Posted 7 years ago

“On the third year of being with this company their renewal quote was £300 higher than it had been the previous year (a slight increase on the second year of being with them, this I overlooked and renewed anyway). The new policy with them was over £700 per year for, I quote, 'no changes made to the policy'. So their increase was for TPFT with absolutely no change from previous years and £260 higher than the cheapest fully comp quote online. Their justification; "the renewal premium has increased this year due to numerous external factors such as the on-going burden of uninsured drivers, fraudulent claims, increased personal injury claims, general inflation and the recent rise in Insurance Premium Tax. I can also see that there has been an increase in the interest rate which has increased from 8.5% last year to 14.80% this year. There is also an increase in the APR which has jumped from 19.80% last year to 36.30% this year. In light of the above, I'm afraid the renewal premium you have been quoted is simply the lowest we can offer and cannot be changed. " Absolutely appalling way of treating existing customers.”

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Posted 7 years ago

“Lack of ways to contact for any reason what so ever, - spent hours on the phone after my car was vandalised trying to get intouch for a claim. - when requesting the cost for court to claim the money back in took them several emails and social media complaints to get a response and it took 6 months to give me that figure meaning it was too late to claim this back through court. - at inception of my policy I said I did not want a renewal at the end, and still I got one! I was sent an email confirming this with a contact number at the bottom...which I dialled and was by an automated voice that I could not speak to anyone over the phone about this!”

Helpful Report

Posted 7 years ago

“I had my first accident yesterday after driving 25 years so I was in shocked even after two hours from the car collision, the General Accident lady that helped me was super patient, helpful, guided me through the whole ordeal on what to do, call me back to make sure I was ok, sorted my car collection now calm and better I definitely will insure my car with them again”

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Posted 7 years ago

“Very good every time”

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(Car Insurance) - Posted 7 years ago

“"Terrible customer service as they don't respond fully to emails within the 48 hour period set. You cannot speak to anyone to clarify mistakes they have made. Certainly a company to avoid."”

Helpful Report

Posted 7 years ago

“Found a car insurance quote that looked good via MoneySupermarket, but needed to query something. Gave up after 15mins on hold on the quote "help" line. No big deal, but would be if I was making a claim? If they're this lax about new biz I can't imagine existing policyholders get looked after? Then noticed they hadn't quoted as requested (no protected no claims...), so wondered what else they'd wriggle out of if I thought I had it. Shame. A great old name in insurance too...”

Helpful Report

Posted 7 years ago

“""I WOULD NEVER EVER GO WITH THIS INSURANCE COMPANY PLEASE AVOID***!! TOOK 6MONTHS TO CANCEL AN INSURANCE AFTER WE DIDNT WANT TO RENEW BUT THEY KEPT TAKING THE MONEY WHILE PROVIDING US WITH NO INSUANCE, COULDNT SPEAK TO ANYONE OF THE PHONE EVER AND WHEN I DID I WAS ON HOLD FOR OVER HOUR AND 30MINS AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“I CANCELLED MY POLICY. THEY CONTINUED TO TAKE MONEY FROM MY ACCOUNT. I CANCELLED MY DIRECT DEBIT AND THEY SENT A THREAT DEFAULT NOTICE. I CANCELLED BY TELEPHONE AND EMAIL AND TOLD THEM NOT TO AUTOMATICALLY RENEW IT. 11 EMAILS SEVERAL VERY EXPENSIVE TELEPHONE CALLS RESULTED IN GETTING ABSOLUTELY NOWHERE... I AM NOW CONTACTING THE OMBUDSMAN AND SEEKING LEGAL ADVICE. I WOULD NEVER DEAL WITH THEM AGAIN. THEY ARE QUITE HONESTLY THE WORST COMPANY I HAVE EVER DEALT WITH. BE WARNED...”

Helpful Report

Posted 7 years ago

“Had car insurance cover with general accident for two years and also had 3 cars over those two years.I found it easy to change the details of the vehicle online due tk only being able to have telephone contact with them for the first 30 days. Also had a non fault accident which resulted in a my car being written off and GA's team helped me with my claim and sorted everything out. There are some good insurance company's out there just read between the lines and don't get all excited trying to insure you car and not reading into stuff”

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Posted 7 years ago

“just renew with yourselfs today a go price lets hope everything maps out”

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Posted 7 years ago

“I have changed my car details but I need clarification if I am insured as the government website says not. No phone no reply to email”

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Posted 7 years ago

“The quote I received was £150 cheaper than I was paying at the time so decided to switch. Setting up the insurance was reasonably easy, although I did have some difficulties uploading my NCD. I changed cars partway through the policy, there was no admin fee to do this (previous insurer charges me £50) which was good, and one of the reasons I was drawn to this insurer initially. However I soon discovered I was unable to view my policy or make changes from the app (which is how i am supposed to amend my policy details). I had to make contact with general accident by email and wait for their response (advised within 24 hours). There is no telephone number for enquiries, only to make a claim. It took 3 days to sort this very simple issue which meant I had to take out temp insurance at a cost of £30 for 24 hours, only for the issue to still not be resolved leaving me unable to drive to work one day as temp insurance expired and i had still not received a response from GA so I was unsure if I was insured to drive or not. GA did reimburse me the £30 paid for temp insurance after I put in a complaint but the whole experience was unsatisfactory, frustrating and upsetting. I was. Ontactex with a renewal email, just a few days before my renewal was due, I was on holiday at the time and my renewal date was also during my holiday. The renewal figure was £90 increase on the previous year (granted, I had upgraded my car from the previous policy) and £50+ more expensive than other insurers (with better levels of cover). I contacted GA to advise and their response was 'this is the price, take it or cancel your policy. Here is how to cancel...' so I have changed insurers. Folllowing the detailled instructions to cancel the automatic renewal of my policy (whilst making sure the policy wasn't cancelled with immediate effect) GA went ahead an cancelled my policy anyway leaving my car uninsured for 24 hours, I was abroad at the time but not sure if this makes things better or worse. Needless to say, the £0 admin fee and initial competitively priced policy are not worth being left uninsured on 2 seperate occasions and the lack of contact from this insurer.”

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Posted 7 years ago

“no cause to complain”

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(Car Insurance) - Posted 7 years ago

“Whilst slightly put off from reading other online reviews, GA were significantly cheaper than my previous car insurance provider, and so I decided to take the risk! The online form was seamless and whilst I worried about uploading NCD confirmation, it was done automatically! I just hope if I'm unfortunate to need to make a claim or get in touch, the process is as easy!!! (fingers crossed)”

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Posted 7 years ago

“No comment. As soon as I hit (or get hit by) someone/something I will need insurance and then we shall see how good/bad they are.”

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(Car Insurance) - Posted 7 years ago

General Accident is rated 3.0 based on 587 reviews