Gladiator.co.uk Reviews

Name: Gladiator.co.uk
Rating: 2.32

2.3 Rating 111 Reviews

33 %

of reviewers recommend Gladiator.co.uk

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2.3

Based on 111 reviews

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Gladiator tried to access my bank account without my permission or contacting me first for insurances a vehicle which I sold three months ago and are now trying to get £80 severance payment, which they have no chance of getting, stay away from them!”

Helpful Report

Posted 5 months ago

“Today I spent over an hour trying to resolve some incorrect information on my existing policy that is due for renewal, the problem was not resolved. On reviewing the documents I noticed that it states that I have been involved in three incidents/claims, this is not the case. It even states on the document that I have been involved in two incidents, but there is three listed. 21/09/22 i was not involved in any incident whatsoever. On the 25/09/22 a side window of my car was broken, I did not make a claim on my insurance policy at the time, I repaired it myself. On the 10/04/22 i was in a slight collision with another driver, that caused a slight scuff on my drivers side wing, that simply polished out, the other driver admitted liability and no claim was made against me and I made no claim, these are the only two incidents that I have been involved in, again I query why on the document it says two incidents but lists three? I have contacted my insurance company with whom I was insured with at the time { 1st Central } and they have informed me that no claims have been made against me, and have sent through my no claims certificate as proof. When I took out my van insurance with Gladiator over the phone I answered the questions put to me about my driving/insurance details to the representative over the phone, he was the person who asked me if I had, had any accidents or claims that were not my fault, I informed him that I had a window broken and didn’t claim, and also I was involved in a no fault collision that involved no claim. Again I bring to question why on the document it says 2 incidents but lists three. Also because of this was I charged more for last years policy because of this? I was told today by someone in the c/s service team that they were listed as my fault. Nothing was satisfactory resolved by Gladiator and I have now changed my van insurance to another company. Keep well away from Gladiator”

Helpful Report

Posted 1 year ago

“Avoid like the plague,they tried to access my bank account via automatic renewal which I didnt give permission for, then when I told them this and that I had renewed my insurance with a company that was cheaper they have gone on to harass me for an £80 exit administration fee for leaving them bare in mind I paid the full years insurance in a one off payment, I will not be paying them anything and they can persue till they are blue in the face they have an email telling them so, so I advise anyone to be careful and read their T&Cs (Traps & Catch outs) and steer well clear, incidentally they are part of the Admiral Group like all motor insurance they are a necessary evil by law.”

Helpful Report

Posted 1 year ago

“I’m not sure what Gladiator have done with their customer service area, probably outsourced abroad. My husband went through his endorsements, with a person that could barely speak English, for over half an hour in August. We received an aggressive letter last week advising that they cannot provide a quotation as they don’t have an updated record of endorsements and we won’t be insured from 23 Jan. I also spoke with somebody that couldn’t speak English who messed up my policy. When customer service was done in-house Gladiator were brilliant. We don’t have the time or energy with these exasperating phone conversations. It’s all gone horribly wrong. I sent a complaint form 2 days ago - heard nothing.”

Helpful Report

Posted 1 year ago

“Absolutely abysmal customer service they will do anything to get out of paying up for a claim, have been with these for years but didn't realise how bad they are until I tried to make a non fault claim.”

Helpful Report

Posted 2 years ago

“Made two claims first claim a moped t boned as I was turning right had a witness saying the same as me per was in the wrong we both gave a statement and they wanted to go 50/50 with it ridiculous even tho me and the witness both said the pad was at fault second claim I be pulled out of a side road on to a main didn’t see the car coming down the hill A van was blocking my view I’ve pulled out gone into my lane and they come on the other side of the road to go around the van and we have collided I believe this was actually 50/50 no witness nothing ohhh and guess what it’s my fault again absolute useless company just wants to settle claims and not care who is at fault”

Helpful Report

Posted 2 years ago

“I GAVE OVER A MONTHS CANCELLATION NOTICE AND RECEIVED A CANCELLATION CONFIRMATION EMAIL STATING I OWE NOTHING. THEN I RECEIVED A NOTICE OF DEFAULT THREATENING ACTION AGAINST ME!!!! YOU AND YOUR EMPLOYEES ARE PATHETIC AND USELESS!!!!”

Helpful Report

Posted 4 years ago

“I called them to cancel the auto renewal as I didn't intend to stay with them the next upcoming year instead they cancelled the whole policy they said by mistake and so I couldn't drive my van for the next few hours while my job required me to do so. Soon after I received new policy with new policy number for the time remaining but the problem is that now they sent me two different letters with zero years No Claim bonuses as none of the policies didn't last the full year.”

Helpful Report

Posted 4 years ago

“I am unable to login and see my documents for public liability. They renewed my insurance without emailing or notifying me in any way, just took the money. When I try to login I get this HTTP 404 error. They are a nightmare to get hold of.”

Gladiator.co.uk 1 star review on 10th September 2020

Helpful Report

Posted 4 years ago

“Hi I have been with this insurance company for years. They always rise the price each year instead of dropping it down. They will basically rip you off your money. Waste of time company!”

Helpful Report

Posted 4 years ago

“A very poor customer service..auto renewal added without permission. Asked for it to be removed and they never did had to get in touch again and still never did. . Fish and chippy setup Tosspots”

Helpful Report

Posted 4 years ago

“Gladiator will auto renew without your permission - beware. We paid for our insurance in full - no claims during the period of cover. They then tried to auto renew and were un successful. After the third time of trying to take money without permission they " cancelled " the renewed insurance that we hadn't even asked for and sent us a cancellation charge. Currently the matter is with the ombudsman as it's no more than a bully tactic . Happy to take Admiral to the small claims court and let others know on social media that they are not to be trusted . Complaint reference : 200609043”

Helpful Report

Posted 4 years ago

“Horrible company, my dad rung to make sure they recieved his documents since he didnt recieve a confirmation e-mail. They then started asking him a million questions that he already filled out without getting him a translator to try and catch him out because we're not from here. then when he didnt understand everything and gave them a few wrong answers over the phone they cancelled his insurance. I then rung them and they told me there was nothing they could do”

Helpful Report

Posted 4 years ago

“Terrible service! Avoid!!!!! Renewal quote came in at nearly £500 while another insurer came in at nearly half £279! They’re auto renewal is a scam and now trying to charge me £85 for cancelling which I’m not paying, and passed it on to a debt collection company! See you in court!”

Helpful Report

Posted 4 years ago

“They are very,very high prices F***k of!!!”

Helpful Report

Posted 5 years ago

“If you register a complaint with gladiator they cancel your insurence, it's a small office and as they all know your details if you've logged a complaint without security checks! Steer clear of these they might save you a pound but they dont pay out! Steer clear of the Welsh Welsh insurence company it's not worth the hassle”

Helpful Report

Posted 5 years ago

“Do not use this company they will just take money out of your account and say they have sent you a letter for a auto renewal which they will have no proof of sending it you.Its just a excuse so they can take another years worth of money out of your bank without asking.They automatically assume that because you have had a policy previously that you definitely want to take the next years cover out with them and this can cost you hundreds more than running a quote on a comparison website stay away from this company please read all the other reviews it’s shocking they are still trading”

Helpful Report

Posted 5 years ago

“My van was stolen 2 and a half months ago and they don't want to give me any informations about my claim, I spoked with them many times in the phone and every time they told me I have to wait. Does anyone knows if a legal term for claims to be payed exists?”

Helpful Report

Posted 5 years ago

“A vehicle that I own was involved in an accident, Gladiator had their 'approved repairer' collect the vehicle on the 5th of September and I have not seen the vehicle since, and no one seems to be able to say when I will (Damage value advised to me £3000). If you can afford to lose your van for over a month without it damaging your income then Gladiator are the ones to use. It's as though it has been stolen by Gladiator because I could have had the repair done in three days! AVOID THIS COMPANY AND THEIR ASSOCIATE Companies.”

Helpful Report

Posted 5 years ago

“I’ve been a customer of Gladiator for many many years , fully comp van cover ,plus up to £2000 worth of tools cover , . One afternoon a low life thief broke into my van and stole most of my hand tools and drills ( which I rely on to earn a living) , I researched and priced (conservatively) I priced to replace my tools between £1600 and £1800 ............ Gladiator paid ....... £385.54 pence ........ feels like I’ve been robbed all over again !!! But legally this time ! Absolutely destroyed my faith in these companies being there to protect you when you need them . Whether all insurance companies are like this l don’t know , this is the first time I’ve needed them . If this is the case I might as well put my money in my sock drawer . Yours sincerely D Wilson”

Helpful Report

Posted 5 years ago

Gladiator.co.uk is rated 2.3 based on 111 reviews