Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 450 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 450 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Excellent from start to finish for contents insurance. Had to make two claims, one for a damaged hob and one for a stolen bike. Both handled professionally and speedily. Customer service a delight. Genuingly surprised at how good my experience has been.”

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Posted 5 years ago

“Cost us £17 in phone calls, so say we didn't want to claim for our car having a slight dent to one wing. Kept getting passed from pillar to post because your premium rate staff with attitude don't know what they are doing, or play dumb to make money on your RIP off phone line. At least make it a standard rate number to make up for your substandard staff.”

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Posted 5 years ago

“Halifax try to make you feel guilty making a claim and knowing a client claiming having cancer have staff who try and use that as a weakness to exploit. Quite unbelievable. I had to hang up as my life is limited now and don’t want to be taken advantage of so they can pressure you to say something they can use to say no to your claim. What’s the world come to that they can be truly unethical.”

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Posted 5 years ago

“Do not waste your money insuring with Halifax Insurance. For a start is very expensive; costs £339 a year for contents insurance for a purpose built 3 bed flat flat. I decided to pay it for peace of mind to insure with a large company. However, after many years, I needed to make a claim, because of a water leak in the bedroom, from the flat above. They were very cagey about exactly what they would pay and asked for £150 Excess PLUS an additional Excess fee £250 for water escape. At this time they didn't say if they would cover the whole cost of the items damaged by water or just a part cost towards them. They were very cagey through out the process and wanted to have my proof in place before letting me know the outcome. I had full evidence of the incident, plus third party admitting liability, so it should have been a smooth and pleasant process. However, the experience of making a claim was upsetting as the insurer skillfully disclosed that policy is worthless and covered by small clauses to protect them. I thought I was purchasing peace of mind when I bought this contents insurance but I came off the phone thinking I was well ripped off and there is nothing I could do about it. So angry I want to warn people NOT to buy insurance from Halifax as its crafted to minimise the obligation they have to the customer.”

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Posted 5 years ago

“Awfull , I rang up insurance claims ,Very bad stroppy customer service .It is the same with my local Halifax bank in Crossgates Leeds ,Bad customer service. stay away from Halifax . I am going back to my old insurance company. I have now cancelled my DD Debits with Halifax .”

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Posted 5 years ago

“I phoned up Halifax claims. Got this rude horrible girl at the end of the phone. i asked what my policy covered, she snapped and asked why i wanted to know. Bad service, . I dont know what training these people at Halifax recieve?? The same thing happened to me when i went into my local Halifax bank in Crossgates Leeds. Rude ,antisocial service from the service assistants.”

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Posted 5 years ago

“Nice cheap cost, but you get cheap service. I should have realized when my policy documents and schedule arrived, they were just photo copies, went to make a claim and the staff go from being great to others being very bad. I will be going back to my old company at renewal, it's not worth the hassle from Halifax for the sake of a few pounds. AVOID USING HALIFAX”

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Posted 5 years ago

“Avoid, avoid. Extremely expensive and the way that they treat claimants is shocking. Their basic insurance is shockingly expensive but heaven help you if you have to make any kind of claim. They really make it as difficult as possible and when you are successful their tradesmen are the worst in the business. Avoid”

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Posted 5 years ago

“I needed a more economical quote as my own premium was going to be increased drastically despite not claiming so I shopped around. The Halifax offered a much better deal so I opted for their policy. I have yet to begin the policy but so far organising it and navigating their different levels of cover on the website was very easy and hassle-free.”

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Posted 5 years ago

“My parents in law are in their 90s and infirm. This year the Halifax House & Contents renewal was for £579.08, an increase of £96.52 or 20%. I deal with their financial matters as my wife has Lasting Power of Attorney to help protect them from being ripped off. They had been with the Halifax for years and were in tears as they had no idea where they could get this money from. I did a comparison and found Halifax was one of the cheapest at around £108! I called them and they were lost for words to justify this. Why penalise them for loyalty? You do the math. The CEO I contacted doesn't talk to customers!!”

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Posted 5 years ago

“Shocking . Service, saying you never phoned, cant find phone call on system . When I have it logged on my mobile . 7min 49 second call. Not happy.”

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Posted 5 years ago

“After insuring with them when I sold my vehicle I asked for a quote for my new car and they bumped the price far in excess of £200 more than other quotes I had, also wanted to charge me an extra fee for adjusting the policy and when I decided to cancel they inform me that they only return 9 years NCB when they accepted 11 years protected to take the policy on and charged me an exorbitant £55 administration fee for pressing a cancel button!!! AVOID at all costs”

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Posted 5 years ago

“After using Halifax for my home contense insurance and specifically listing my expensive mountain bike it proved pointless. My bike was locked up outside my property for moments before being stolen.. halifax refused to pay out as the place it was lock was not a permanent fixture. Oh and apparently being 10 feet away with your back turned for a second counts as being left unattended. Typical case of find "get out loop holes" poor customer service .. take your money but no intentions to actually cover you in the unfortunate event of a theft.. pointless heart sinking robbing company.. DONT BE CONNED INTO ADDING SPECIFIC ITEMS TO YOUR POLICY”

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Posted 5 years ago

“Very nice and friendly”

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Posted 5 years ago

“Very helpful staff who explained everything fully. I was impressed by the reasonable quote and had no hesitation in purchasing..”

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Posted 5 years ago

“Tried to make a claim and felt as though i was on trial, The claim was for nothing major but thought i give them a call. The person on the other end of the phone taking details and making her own assumptions on what happened.was a disgrace. So halifax you have now lost business from me as i will not be doing my contents insurance with you again.”

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Posted 5 years ago

“Halifax obviously have some 'deal' going on with Goldsmiths jewellers. Having had a burglary and therefore a claim for stolen jewellery, Halifax offered no alternative, either than a Goldsmiths voucher for the amount the jewellery was assessed to be worth or a very much lower cash alternative. Very unsatisfactory, especially in view of the fact that what was purported to be a 'high quality' replacement ring by that particular jeweller proved to be of a very low quality.”

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Posted 5 years ago

“All fact available and easy to buy ....hope for the best customer service as well....”

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Posted 5 years ago

“Rubbish service and they dnt record details properly then have the audacity to apply excess charges and increase insurance when the errors are their fault and amazingly their investigations show no issues with their service 😂”

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Posted 5 years ago

“As per usual my renewal premium on my car insurance went through the roof. Even though they offered to look at the price when I said I was going elsewhere I wouldn't renew with them on a matter of principle. As a loyal customer they should have offered me the best renewal price in the first place!”

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Posted 5 years ago

Halifax Insurance is rated 2.7 based on 450 reviews