Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me email reminder when insurance was due for renewal.”

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Posted 6 years ago

“efficient and straight forward service very competitive”

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Posted 6 years ago

“Really easy to speak to and got what I needed sorted very quickly.”

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Posted 6 years ago

“very polite and very helpful customer service”

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Posted 6 years ago

“Good service, very friendly and a good price”

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Posted 6 years ago

“The call operator was very polite and helpful and beat all other quotes by miles”

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Posted 6 years ago

“Really happy with customer service and the price of my renewal insurance have told my friends and family and my daughter has renewed her insurance with you, son is also looking to renew his in December. I think they are so helpful.”

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Posted 6 years ago

“Seamless service at a great price! Thanks”

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Posted 6 years ago

“not sure what to think. i dont have the car anymore wef 30.9.2018”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this review. ~ Jamie

Posted 5 years ago

“I challenged the "braking" accuracy of the tracker they fitted 2 weeks after it was installed, they said the technology was such that it cant be wrong, the braking results over the whole 12 months never altered and it meant we had a poor score, even though my wife had been Driving like Miss Daisy throughout, how anyone can say tech is 100% accurate is beyond me!”

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Posted 6 years ago

Hello there,I'm sorry to see you had issues with your braking score. When you brake (especially when braking late) your vehicle goes through G-Force and its this that registers as a negative event. If on a mile journey you have 5 braking events and 3 are late, your score will always be in the negative. I do apologise if this wasn't explained to you fully and if you do need a full explanation you can call our dedicated team on 0800 048 2955.~ Jamie

Posted 5 years ago

“Do not insure your car with this company. I’m 19 years old and I chose to insure my 1.2 corsa through this company and it’s been hell ever since. I have received countless emails warning me about my driving style and it has to change within 7 days or they will cancel even though my driving is fine but my score never went up. My speed score was always 0 and in the end they looked into it and had to fix something. My direct debits we’re supposed to be £82 a month and within the first month they went up to £166 payments because apparently I didn’t supply the engineer with my ‘proof of no claims’ which I did and told him about so he could take pictures. They send out a letter which I ended up getting the day before they started taking payments of £166 so I cancelled my direct debit with my bank that day so that they couldn’t take that much and got onto the phone to them. I ended up receiving a letter from close brothers finance for a payment of £196 (£30 missed payment fee) and when I spoke to Hastings on the Friday, they said that if I send in the proof of no claims then they would reduce the bill back down to £82 instead of the £196. After getting off the phone to them just now the payment has now gone up to £245 because I’ve cancelled my policy to take out a new one and it “has to be paid” even after being told it would be reduced to £82. Very bad insurance company and POOR customer service. In the end, it’s cost me £540 for 2 months of insurance!!!”

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Posted 6 years ago

Hi there, I'm sorry to see you have had such a negative experience since dealing with our Smartmiles insurance. Having given your no claims bonus proof to the engineer and it not getting received by us must have been very frustrating. We do have a process that gives you ample chance to get your scores back up above 40/100 and also offer help and support through our dedicated First Response Team. I'm sorry if you didn't receive this and have had to cancel your policy. I can only apologise for the inconvenience this has caused you. ~ Jamie

Posted 6 years ago

“Didn?t do anything, just received an e.mail saying that I was covered for another year.”

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Posted 6 years ago

“Send me a login for my smart miles device. I was promised this by the end of je. I'm still waiting...september28th!!”

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Posted 6 years ago

Hi there,I'm sorry for the delay in getting back to your regarding this. Hopefully by now you have received your login details for your app. If you do need to speak to an advisor in future, please don't hesitate in contacting the team on 01733 308 380.~ Jamie

Posted 5 years ago

“Loved it my 2nd year quote made me so shocked!!”

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Posted 6 years ago

“My insurance costs have almost halved from quotes of ?400+ 2 years ago down to ?220 this year which is great living in an area that is considered err risky. If every car had telematics fitted (and dashcams) I believe aggressive and dangerous drivers would have their bad habits curtailed or punished meaning the roads become safer and insurance risks/costs lower.”

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Posted 6 years ago

“Extremely helpful support and great price.”

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Posted 6 years ago

“They were quick, polite and a reasonable cost, due to my good driver rating from the previous year.”

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Posted 6 years ago

“I have had a policy with Hastings for just over 8 months, I have just been informed my policy is going to be cancelled due to my scoring being too low. However it’s only this low because my score ever since I got the box has been 0 for acceleration and everytime I’ve tried to contact them to discuss how to sort this issue I get the nonsense story that I’m an awful driver and they’re box has no flaws. Quite clearly the box has some issues as every review on here has the same reading considering there accelerometer. The customer service I have received off Hastings has been dreadful numerous unreturned calls and emails which I was guaranteed never been received - if you are a young driver or parent reading this review do not take insurance with them no matter how much cheaper it is. They are a scam. And they are scamming young vulnerable drivers looking for a good price.”

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Posted 6 years ago

Hi there, Thank you for taking the time to leave this review. I'm sorry to see you have received an email warning you that we may have to cancel your policy. If this is the first email you have received it will state that you have 200 miles to improve your score above 40/100. This is more than achievable and with the help and support of our dedicated team, more than possible. I think it would be more than beneficial to speak to them on 0800 048 2955 or contact them via email at firstresponse@hastingsdirect.com. ~ Jamie

Posted 6 years ago

“Just easy to deal with”

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Posted 6 years ago

“Price wise unbeatable, encourages safer driving.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews