Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smart device was easy to install, and come with good instruction.”

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Posted 6 years ago

“The policy is good but my only negative is that I have renewed my policy but the information on the black box is not reset. I will be starting the new policy at a disadvantage. I have been told how to improve my "score" but nothing felt like it worked”

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Posted 6 years ago

“Hastings direct has kept me really happy throughout the year, and now they gave me a really good Renewal price. :)”

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Posted 6 years ago

“Great service, car insurance premium vastly reduced in the second year which is what I was advised would happen.”

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Posted 6 years ago

“provide a great value service with minimum customer service fuss.”

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Posted 6 years ago

“First year driving after passing my test and with a black box with Hastings Direct SmartMiles. After a good year of lots of driving the rewards came in from my black box with a big drop in my insurance cost making driving even more rewarding and joyful. Never had any problems at all with the company and look forward to many more years of insurance with them.”

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Posted 6 years ago

“The renewal process went very smoothly. Go company to do business with.”

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Posted 6 years ago

“Didn?t have a problem renewing the insurance. The person was very helpful with any questions we had.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

Hi there, Thanks for the positive feedback, we are glad you have received a good service from us. Thanks - Jamie

Posted 5 years ago

“On the 4th of April i phoned Hastings about an issue. I had paid for breakdown cover with my insurance yet when i broke down i had no cover with the RAC. I then had to pay ?150 to get a technician to come to my car at the roadside (which i shouldn't have had to pay). The person who answered the call was extremely helpful. I was then told to email a contact address. As of writing it is the 18th and after 2 more reminder emails I am yet to get any sort of response from Hastings. The level of customer service by email is absolutely appalling”

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Posted 6 years ago

Hi there, I'm sorry you have had a negative experience and lack of communication from us. Hopefully this has now been resolved. Please don't hesitate in contacting us on 01733 308 380??if this is not the case. - Jamie

Posted 5 years ago

“Hastings renewal process was quick easy and a great price!”

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Posted 6 years ago

“Absolutely brilliant help from them when I called to enquire about renewal, really nice and explained everything well.”

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Posted 6 years ago

“Customer service nice and friendly but not helpful. Constantly hassled for my driving throughout my policy as a result of a dodgy black box giving me incorrect scores that never changed whilst I drove perfectly. Going even 1mph over the speed limit brings your score down forcing me to spend my time watching the speedometer while I drive in fear of going over and effecting my driving score negatively and being cancelled. Threatening letters saying my policy was cancelled when it was not. Not the best insurance.”

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Posted 6 years ago

Hi there, I'm sorry you had a negative experience regarding your SmartMiles box. We do have a dedicated team that would be more than happy to give you any coaching, hints or tips as to how to improve your overall driving behaviour score. You can contact them on 0800 048 2955. - Jamie

Posted 5 years ago

“Absolutely disgusted with my service at Hastings Smartmiles. My policy was originally £471, then to change address it went up £230! Then I noticed from the previous year they had not updated my car purchase date correctly, which I remember changing back in Nov. They insisted it was my fault. So now they wanted another £180 (including admin fee) so I rang to dispute and a lady said she'd look into it and see whether they could sort it out. I never got an email from her, just an urgent email requiring me to pay the £180. So I cancelled. They then had the nerve to try and only refund me only £464 out of £700 for just under a month's insurance. They added a £88 commission fee undisclosed to me. They worked out my refund wrong and added an administration fee on wrong. Anyone see anything wrong here? This company have managed to squeeze as much money out of me as possible over these last 2 years. The funny thing is, if I put my new details (new address and purchase date of car) in for a new quote, Smartmiles were quoting £185 less anyway. All I did was ask them to match it and this is the trouble I get.”

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Posted 6 years ago

Hi Megan, I am sorry to see you have had a poor experience. When a change is made to a policy, we do need to recalculate your premiums as you may fall into a different risk criteria. In terms of the charges you have incurred, we do try to communicate clearly at the start of the policy that the telematics fee is non-refundable, so I apologise if you feel this was not presented clearly. ~Connor

Posted 6 years ago

“No issues with Hastings or the Smartmiles software and box which all worked seamlessly. Come renewal, the discount was generous and beat all competitive quotes. Would highly recommend based on this, though the true test is a claim, which I didn't have to make.”

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Posted 6 years ago

“The app is easy to use and navigate. But sometimes I'd like more information on why I'm losing points and advice on how to increase my rating”

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Posted 6 years ago

Hi there, Thanks for the feedback, the app is great and easy to use however if you have any questions or query's?we have a dedicated team to help you understand how the scores are generated and how (if needed) to improve them. Their number?is 0800 048 2955. Hope this helps. Thanks - Jamie?

Posted 5 years ago

“I thought that the cost to renew my car insurance was amazing, however at the beginning of the year, the terms could have been explained better as I got two warnings for driving at night but no one ever explained that it went off a percentage until I spoke to one girl who explained it perfectly”

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Posted 6 years ago

“Good customer service and excellent renewal price”

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Posted 6 years ago

“I would recommend them, I think they?re app and website are very useful we keep on track of my score and earn a discount. In addition, I think it?s very useful how the app record my journey miles and miles for the year, in case I need to top them up.”

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Posted 6 years ago

“A phone call dealt with all the requests I had, very easy and professional”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews