John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 428 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

Questions

Metrics

1.7

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my answers to question 1 are self explanatory and as I have not had to make a claim no further comment is required.I however when accepting the insurance quotation which was very competitive it was also reassuring to have the strength of the providers reputation behind my decision.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I would be happy to recommend John Lewis Insurance. They have acted swiftly and sympathetically to any claim.”

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(Home Insurance) - Posted 9 years ago

“WOW. What an incredibly disappointing service from such a well respected brand. Except you don't deal with John Lewis at all. All claims are outsourced to some very unprofessional, customer unfriendly companies. I stopped my claim for a broken TV after 2.5 weeks of the TV being repaired, then being told it couldn't be repaired, and then being told it had been disregarded, and then being told it was being driven to London from Newcastle on Friday and oh, the van arrived but they'd forgotten to put the TV in the van, and so it went on. All in all 2.5 weeks without a TV and we now, after all of this, we have the broken TV back with us. I pulled out of the policy as I never want to go through that ever again. Shocking. And not a cheap policy either. What made it worse was no one apologised once. Eventually the complaints dept took over and someone said sorry - but too little way too late. Would not recommend at all.”

Helpful Report

Posted 9 years ago

“I bought this insurance as it appeared to be right for my needs. I tried to make a claim, 3 years in, on a wall that had collapsed. I have never had so much frustration over a simple thing. I got through to the claims dept and they had a NO answer for every item mentioned, it was a very irritating, professional 'no' sayer. ( With one of those voices designed to make you irritated.). In reality, this insurance is not fit for purpose, they may be okay on the buying and what they supply, but when it comes to making a claim, be very wary. Don't know who the supplier is, but they are not fit to trade under the John Lewis name.”

Helpful Report

Posted 9 years ago

“I switched to John lewis Home insurance in 2013 and been with them eversince without making a claim paying almost 380/year premium cover. Up until october 2015 never had any problems but when my boiler brokedown, had to call home emergency which took 2 days to reply but finally sent someone to have a look. Boiler was serviced regularly n was in good condition (only 5 years old). Two contractors came to fix it but in a little while I realized they had no idea what they were doing but I never said anything as I was desperate to have things fixed. After 3 hours of chating n wasting time, they said you have to have a power flush done before we can do anything. I called home emergency n was told it wasnt covered by insurance. Just to check how things were, I called a local certified boiler technician and was told the problem had nothing to do with power flush and they can fix it for less than 500 pound. Since my boiler cover mentions 1500 worth of fixing things, I had no choice but to get the power flush done. Once done, I contacted John Lewis Home emergency and notified its been done so please come and fix it. After 2 days, they replied that they've deemed our boiler Beyond economical repair without even looking at things. When asked, Home emergency customer service rejected to provide details as to why it was so expensive when only pump was suppose to be replaced. 4 months I kept fighting my case and finally had to get things done myself. I've cancelled home insurance with John lewis and will never recommend anyone to go through the same experience. John Lewis customer service is probably the worse when it comes to settling claims. Too many small prints and as long as you don't make a claim, they're happy to take your money but rejects to fix things when required. Aweful company, aweful customer service, I'd rather stay without insurance then going with John lewis! This is an honest review, please feel free to ask if you have questions.”

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Posted 9 years ago

“gut company”

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(Car Insurance) - Posted 9 years ago

“Clear and easy process. Handy online account to submit/retrieve documents and manage the policy. Hard copies arrived in post promptly along with a handy card to keep in the car.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have just recently switched to John Lewis Home Insurance and regret to say that they have not lived up to its reputation and this is the worst Insurance Company. A month ago, my husband and I noticed a leak coming from the ceiling and we contacted the Home Emergency Team. The plumber came I told him the leak was coming from the toilet bowl but all he did was to take some pictures and said the company will be contacting me for the cost of the repair as he saw no signs of water leaking from the toilet. He left without checking the toilet!!! A few days, I received a call from the Home Emergency Team quoting us £5,000 for the repair and the lady even suggested to us we should claim against our building insurance since it was to exceed £1,500. My husband and I were puzzle since, the plumber did not know the source of the leak, he did no work and any form of assessment and technically I could build a new bathroom with that money. We filed a formal complaint and we still have not heard from John Lewis Home Insurance. Unfortunately, I still have a leak in the bathroom and called the Home Emergency again as water was coming down. Another plumber came and he told me that I had to water-tight my shower area. Since this was not covered by the Home Emergency and I had pay £80 to have the silicon done up. A few weeks later, I noticed there was more leaks from the ceiling and another plumber came and this time round he suggested us to re-grout our shower area. Again this is not covered under Home Emergency and we paid £200 to have it re-grouted. The following week, my ceiling was still leaking and another plumber came and I insisted that it was coming from the toilet. YES, I was right all along and water was dripping from the connecting pipe. Again the plumber said the repair was not covered under Home emergency all he could do was to isolate the problem. I got my own plumber and the cost of the repairs amounted to £150. All in all, all the professional or so called experience plumbers that John Lewis sent to me, were not even able to identify a leak, so far I have spent about £400 to sort out the repair work myself. On top of that, I still have a hideous ceiling awaiting to be fixed which I blame on John Lewis’s incompetency. Of course, another £150 to be added to my bill. Switching to John Lewis Home Insurance is definitely an expensive mistake, most importantly, it has given me more grief than a peace of mind. Having a new born in the house, this does not help at all as I am constantly worrying if the leakage is spreading towards ceiling lightings. Disappointedly, John Lewis Home Insurance has neither protected or properly insured my family and property which is whole basis of home insurance.”

Helpful Report

Posted 9 years ago

“I have alway championed John Lewis , however after having there insurance cover , no more! Please be aware that each time you chat to them about your claim they as for more and more info This issue has gone on for over a month , I have never had this with any other insurance . Please choose another . John Lewis insurance very poor .”

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Posted 9 years ago

“Very pleased with this pet insurance for my dog”

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(Pet Insurance) - Posted 9 years ago

“Great value. Documents came quickly and very comprehensive cover.”

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(Home Insurance) - Posted 9 years ago

“They are promt courteous authoritative maybe not the cheapest but dirt is cheap!!”

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(Home Insurance) - Posted 9 years ago

“Premiums rise steeply each year even though no claims have been made.”

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(Pet Insurance) - Posted 9 years ago

“Very good”

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(Car Insurance) - Posted 9 years ago

“Huge let down. Decided to go with JL insurance due to good reputation, but the first time I tried to make a claim when a radiator fell of my wall and damaged the wall and pipes, (because of structural issues to my building) JL refused to cover it. Just goes to prove that insurance is a huge scam and when you think you're covered for emergencies, you're not. I have no doubt that there are better insurance providers on the market.”

Helpful Report

Posted 9 years ago

“I have just taken out John Lewis’s Premier home insurance because of its comprehensive nature. What I have NOT been impressed by AT ALL is that, in the space of a few days, the website gave me two different quotes for EXACTLY THE SAME information (this was verified by John Lewis’s customer adviser whom I had called to clarify the situation). Needless to say, I chose the lower price but will be vigilant over the policy’s renewal price next year.”

Helpful Report

Posted 9 years ago

“Serves me right, I suppose, for opting for a “trusted name”! I should have got the hint when they messed up the original contract documents…Anyway, I had a leak off the roof in September, so I contacted them: they sent a “roofer” who went up and proceeded in plodding all over the tiles moving them about and cracking some (I could hear the snaps and scrapes from inside the house!), before declaring the leak fixed. With the first rain, it became apparent that the leak was not only not fixed, but was much worse. JL then sent another roofer who started by pointing out the damage and mistakes of the first! They then again declared the leak fixed. The following week I also received an unsolicited quote from them offering to fix the leak!! I again contacted JL to complain about this and about the fact that the leak persisted. They sent a third roofer, who ended up finding the original cause for the leak and also telling me that my roof had sustained a fair bit of damage from previous attempts to trace and access. I passed this on to the JL “customer services” department demanding repair of the roof as well as explanations for the poor service. The complaint handler told me that, although she would try to help, I was not to “get my hopes up”, like as if I was asking for a favour. It is now over 5 weeks and I have still not had the complaint resolved. I wish I had read some of the reviews before I took out the policy…”

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Posted 9 years ago

“Excellent cover. Friendly customer service. Competitive price. Would recommend”

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(Pet Insurance) - Posted 9 years ago

“Shocking is the word that comes to mind. After a house fire me and my children lost everything. RSA was appointed and they appointed Rainbow International to clear house, nothing was listed properly, nothing was cleaned well, Iwas put under investigation for months as they doubted my lists that I was told to do because Rainbows were inadequate and incomplete. Sat for hours describing every room, every item, finally cleared from investigation and heared nothing until they relaunched investigation. Went through same again to be cleared again. Loss adjuster supposed to be in touch but still just left. No sofa, still on deck chairs, no Christmas decorations. It will be a year in January ????????”

Helpful Report

Posted 9 years ago

“The John lewis insurance policy was great until I purchased a new car... I called the customer services who were happy to make the changes and even happier to take more money from me. The additional charge was almost as much as my original premium! I ran a new quote through gocompare just to make sure that it wasn't because my new car was generally more expensive to insure and it barely was. Were it not for the fact I was told that I had already used my no claims bonus, it would have been cheaper to cancel and buy a whole new policy. You profiteering rogues!”

Helpful Report

(Car Insurance) - Posted 9 years ago

John Lewis Insurance is rated 1.7 based on 428 reviews