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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
I insured a classic car with CN and opted for the agreed value fully comp cover. As per their requirements, I sent a decent amount of high quality photos to them, along with the agreed value form and some examples of adverts of similar cars to support my assertion that the car was worth what I suggested it was. I heard nothing back from them and eventually rang up to ask what was happening. They said they hadn't received anything from me. While I was on the phone, I checked my Post Office receipt which confirmed I'd sent it 1st class signed for, and that it had been signed for at their address 2 days later. I've told them if they don't remedy the situation within 14 days, I'll cancel and sue for a full refund.
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Posted 4 years ago
Sold my bike, called to cancel policy, was told I had to pay extra to cancel even though I no longer owned the bike. Sure, charge an 'admin' fee if someone cancels on a whim or to get a better price, but I'd sold the bike! Anyway, deciding it would be cheaper to let it run - having made sure they'd noted that I'd sold the bike - I set about finding another bike. As this was taking longer than CN liked I was given SEVEN days (they use capital letters a lot in their mails to me, perhaps they've been speaking to my optician?) to give them new bike details or they would cancel the policy. Cool, that's actually what I wanted in the first place, so I said go ahead. They then mailed me to tell me they couldn't cancel the policy by email (yes, they took the payment and opened the initial cover by email) but they can't cancel it? Or maybe they need to speak so they can get me to agree to the ripoff cancellation fees? So, multiple letters telling me that unless I provide new bike details they will cancel the policy, and when I say okay, cancel it, they say they can't. If you're thinking of using these people, ignore the '..they were lovely when I took out the cover...' type stuff and focus in on how they treat existing customers at renewal or if they try to cancel. Be aware that you cannot cancel your policy - for any reason at all, without paying a fifty pounds penalty charge. Just noticed that a very sad 24% of reviewers recommend this company. Says it all.
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Posted 4 years ago
The most painful call to get a quote. First call cut off at 12 minutes so had to start again and second call cut off at 46 minutes so starting again. The MOST STUPID repeated questions time after time. A right stroppy lady on the end of line.
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Posted 4 years ago
Taking unauthorized payments even when cancelled, checked with insurance company they put me with this has become a regular occurrence.
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Posted 4 years ago
A big FIDDLE. Saw a quote from Carole Nash (monthly installments) for £231.19, 1st payment £21.59 which I paid, £209.60 in installments for 11 months. I then get an email from Close Brothers which states that I will be taking a loan out to pay for this insurance because it is on a monthly basis amounting £380.01. So spoke to Carole Nash to cancel and they charged £25 (DAY LIGHT ROBBERY). My experience I will NOT use comparison sites any more due to hidden costs (extras)
Carole Nash 1 star review on 23rd October 2020
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Posted 4 years ago
Six months after taking out car insurance with this company and they still haven’t entered my details onto the Motor Insurance Database, so my car is showing up as uninsured. Despite numerous phone calls, they still can’t manage to do it! Waste of space company and I certainly won’t be renewing with them!
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Posted 4 years ago
Ive been with CN for ten years, mainly for breakdown cover aspect. This year the premium was 62 plus 62 for breakdown cover plus 35 broker fee plus tax, £161 all told. Got equivalent cover elsewhere for £89 and cost me £13 to upgrade my Green Flag cover to any vehicle. Called CN on 8th to say DO NOT renew, yet today the 19th I have the fraud dept at my bank asking about a transaction in Altrincham for £161 been tried. My card has been stopped and Ill have to wait for a new one now. I worked out CN are based there so called and , "yes, we tried to take it to renew". I explained Id rang to not renew, he could see Id called on 8th but couldnt explain why it was taken. I asked to make a complaint, he said he'd log that and deal with it. Yeah, like my call to not renew Im guessing, no further action on CN part. Ill never use them again.
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Posted 4 years ago
Cancelled insurance before renewal and still took monthly payment 87pound now wants fervor 69 early cancellation fee
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Posted 4 years ago
Impossible online to transfer old bike insurance to new bike, or get a refund. So gave up and went to another insurance company and took the hit. No way to email them they’ve locked the email doors. John
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Posted 4 years ago
I am already insured with Nash for 2 bikes for £127.16, i want to add a NC750 sd bike to the policy. They want £569.11 extra *"!* UNBELIABLE
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Posted 4 years ago
Cancelled insurance before renewal and still took scammers refusing refund avoid at all cost
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Posted 4 years ago
Tried to take out insurance with Carole Nash online to be told it wasn't possible and I needed to ring the office. This wasn't possible as it was the Sunday of the bank holiday weekend, so I took out insurance elsewhere. Even though I haven't required the insurance they have taken payment and are making it very difficult for me to get a refund. I strongly advise you to use a different insurer.
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Posted 4 years ago
Have been with Carole Nash for a number of years and have always found them to have reasonable prices ,but get ripped off if you change bike part way through the insurance ,and this seems to be getting worse every time ,brought a new bike last year and tried to put it on to the multi bike policy ,won`ted stupid amount over £400 to add to the policy ,in the end given a policy for £240 with no no claims and all usual extras ??? ,This year sold one bike ,brought another tried to ,put the new purchased bike on to the policy with the no claims (bike on policy was £10500 Kawasaki z900rs ,other bike was Aprilia tuono worth £2000) was not allowed had to combine all three in to one new policy at cost of £494 after 5 weeks asked to remove Aprillia tuono ,no refund ,cash in re insure two bikes an extra £13 on top of the refund ,Biggest rippoff every very nice when you want new policy at end of year but don`t change bike or you will pay heavily for it .Will never used Carole Nash again .Would of put no stars but unable to .
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Posted 4 years ago
Opted out of insurance over a week before the date of starting. Charged £25 for doing so. Don't touch with a barge pole. Be aware.
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Posted 4 years ago
i insured classic bikes with these rogues the policy came through and i noticed that they had put that there were security devices fitted to the bikes, i told them i had no security devices fitted, also i disclosed to them i had a claim within the last 5 years , they didnt put that on my documents either .. i asked for them to amend my documents to include the accident and no security devices they said they cant so i initiated a complaints process.. its obvious this company is either incompetent or just a bunch of thieving rogues i will never insure with these liars again steer clear of theses rogues and save a lot of hassle operative said its all ok because the details are on their system but i have no access to the details , he said i can request to have recordings of conversations but when i asked for them it was brushed aside so i initiated a complaints process.. awful to deal with never ever again would i bother with this awful company as far as im concerned a bunch of rogues
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Posted 4 years ago
l am 74 yrs old,;l have insured bikes with Carol Nash many times.....never had a claim...l had two bikes with them..sold one but renewal price for single bike was way to high, hence l went with another insurer £55 less. l needed proof of no claims.......Carol Nash said they would send 1 yrs proof..........l explained l sent them proof of 4 yrs no claims..+ the 1 = 5 yrs...chap said oh yea, l will mail it to you...one week and one e mail later. its still not sorted out...Very Poor Service...Still waiting.
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Posted 4 years ago
Even before cover had started there were problems. Wrong cover, so I asked to change. Told not possible to cancel and start again but I could amend. This was of course subject to admin fees, told them I did not want auto renewal as I would not be a customer next year. This was all two weeks before cover even started! Complained and was told someone would look into it but guess what? Nothing, no reply. A respected name from the past but don't be fooled. Avoid.
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Posted 4 years ago
cancelled after 18 days and they take the full premium. would not touch them with barge pole
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Posted 4 years ago
nadvertently put diesel & not petrol in the tank. Telephoned Carol NASH. To my consternation I was belatedly advised insurance had expired. But I had not received notification thereof, by letter, telephone call, text, nor email. Nor had my sister whom manages my financial affairs & insures my vehicle on my behalf. Fair comment I may be should have advised them of change of address, BUT they could have & should have contacted by some other means. Had they forwarded a reminder by post, some INVERARSEHOLE should have returned to sender. Due to Highlands & Islands Clowncils (whom ike N.efarious Y.orkshire Y.orkshire C.ON{(ned)demned}servatives C.riminals, NYCC, adequately maintained the roads. This, for which D.epartment O.f T.ransport F.reedom o.f I.nformation advised 80% of Road tax, fuel duty & V.alue A.dded T.ax is mis-appropriated by the treasury. (No doubt wasted by the grossly negligent, derelict in their duty of responsibility coupled with cavalier disregard, shouldn't have skidded on loose chippings, aggregate derived from ubiquitous enumerable potholes & crashed, resulting in my involuntary relocation. Should you value your machine, life & limb do not visit the Highlands & Islands. Notably keep off the North Coast 500 (NC500) as it & adjacent roads aren't fit for horse & cart, with 44 ton logging & fish trucks that shouldn't be there on. Ditto NYCC North Yorkshire Moors & Pennines too. As it was, Fuel Fixer called. BUT from Aberdeen, a 2 - 3 hr return journey no doubt adding a hundred or more to the bill? As it was I received a bill greater than £200 & wasted £25 of diesel. Mercifully, the engine wasn't damaged. But had my insurance not inadvertently lapsed. I should not due to Carol NASHES gross dereliction of duty of care & responsibility, coupled with the multiple injuries, I should not have incured due to Highland Clowncil & Stagecoach, I should not have had to relocate. Notably if, Nissan had like all auto,/motor manufacturers should have fitted fuel nozzle made of stainless steel such that diesel should not have been put into a petrol tank & vice versa. Something automotive manufacturers & LPG (Liquid Petroleum Gas, manufactures & notably distributors should due to lack of forethought on their part coupled with cavalier disregard akin to CAROL NASH. As it was. More than happy to renew your policy. Take your cash & bill you for that which should never have arisen. Typical of INSURERS. ALL TAKE & NO GIVE. (And 3 years on. Still no re-dress from Highland Clowncil nor 2 years on. None from Stagecoach whom hit me with the back end of their bus, dismounting my bicycle on the pavement). "There is, no justice in this world, in or out of court." Clarence DARROW, attorney at law
Carole Nash 1 star review on 8th July 2020
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Posted 4 years ago
Micky, Absolutely brilliant at deceiving you! don't expect it to cost you less. They have You ( signed up for Life). It's amazing what can be done with small print.
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Posted 4 years ago
Carole Nash is rated 1.7 based on 391 reviews