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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
A good and cheap insurance company will use them again for sure.
Helpful Report
(Motorbike Insurance) - Posted 9 years ago
Good service,,,will also recommend to family and friends
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(Motorbike Insurance) - Posted 9 years ago
Thank you for the help
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(Motorbike Insurance) - Posted 9 years ago
£50 to update my postal address!
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Posted 9 years ago
easy to deal with and hassle free, good price too.
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(Motorbike Insurance) - Posted 9 years ago
Very good
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(Motorbike Insurance) - Posted 9 years ago
Not too bad.
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(Motorbike Insurance) - Posted 9 years ago
Shocked at the cost just to change any kind of detail to the policy , £50 just to tap out a few details on a computer keyboard , wont be using them again :-(
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(Motorbike Insurance) - Posted 9 years ago
Awful customer service and frankly unacceptable business practice as already covered by the negative reviews already posted.
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Posted 9 years ago
a clear and easy company to insure with. I would happily use them again.
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(Motorbike Insurance) - Posted 9 years ago
I purchased a policy for my Honda Firestorm VTR but before I paid I rang and confirmed the cancellation charges. I was lied to about the charges and now they are trying to get a £50 fee + 2 months insurance! What a joke. Even the Chief Executive dont seem interested. So all in all I would never buy from them aka Carol Nash again. Bunch of liars.
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Posted 9 years ago
Worst insurance provider i have ever been with i cancelled a policy that was due to start with a few days then got letters about payment i again then phoned them and told them to cancel then in a few days got another letter charging over £60 for them cancelling my cover had to phone again and they denied i had even rang them to cancel i told them to check their recorded messages they never rang back the next day as agreed (no suprise) customer servive is appalling got to a point that the operater was almost calling me a liar and arguing with me
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Posted 9 years ago
Asked them to cancel my insurance 3 days before direct debit was supposed to be taken out. Called them 3 or 4 times before that date. Still got taken. Cancelled it by direct debit and the incompetent fools didn't tell close premium and received and email one month later saying I'm in arrears! Called them up again and they told me I owe them 300 pound 50 pound for cancellation and 250 for 'paying off the loan?!!! They are pulling figures out of their a** couldn't even explain to me what the 250 was for.
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Posted 9 years ago
great service , easy to deal with.
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(Motorbike Insurance) - Posted 9 years ago
I have been with the company about 3 years ,and after a "rocky" start things seem to be going well - especially price wise . I felt that the bigger companies were a rip off ,and these cheaper companies are much cheaper but are not as professional ,their office staff seem like kids who have never seen a motorcycle . As long as you phone [at a silly 0800 price] you will be O.K. emails take a long time to be returned , don"t confuse them or constantly ask for a superior ,and expect no paperwork ,as you have to pay extra for that .Docs. can be downloaded ,but not many organisations will accept them ,as they won"t have the original "watermark" through the paper .
Helpful Report
Posted 9 years ago
Appalling customer service, obstructive, refusals to allow me to speak to managers, have spent about 5 hours on the phone to them in the past few weeks (mostly on hold), twice told that I would be called back "within 24 hours" yet 48 hours late no phone call, received emails with vital correspondence from them that was virtually unreadable and no pdf option to open the letter. In the most recent phone call I was charmingly told by the guy (a team leader/manager) I spoke to that he had been 'lumbered' with my case.
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Posted 9 years ago
I have a problem where they have deducted payment twice. Tried calling them....on hold forever and then told there is no one available to speak to you. My supervisor has told me to hang up on you as there are other calls waiting...bunch of tossers
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Posted 9 years ago
WARNING !!!! Do not insure with them !!!! they have overcharged me by £1000 and they its taking forever to take my money back i have already called them 15 time in the past 5 weeks and now they want to refund me only £600. I am having a terrible time trying to get my money back.
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Posted 9 years ago
great deal and company to provide motorbike insurance would highly recommend
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(Motorbike Insurance) - Posted 9 years ago
Very helpful polite and gave me a good deal.
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(Motorbike Insurance) - Posted 9 years ago
Carole Nash is rated 1.7 based on 391 reviews