Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never recommend this Insurance company to anyone this is the worst company ever asks you to prove your address by sending personal details after you do that they string you along for 2 days and then say we can’t cover you so keep away from this insurance”

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Posted 6 years ago

“Spoke to a boy called Matthew and he was a huge help, made things much easier and quicker and kept me up to date and explained everything so I knew what was going on.”

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Posted 6 years ago

“one of the worst company you can imagine poor customer service putting up this review to save few people”

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Posted 6 years ago

“Do not use this company!”

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Posted 6 years ago

“i m very happy”

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Posted 6 years ago

“Very kind helpful! Brilliant service, thank you”

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Posted 6 years ago

“#1 Jodie could not have been more helpful If my other insurer had been half as good i would not have left them Thank you for great service”

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Posted 6 years ago

“Your member of staff was most helpful - Jodie #1 - and was able to process my insurance renewal efficiently.”

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Posted 6 years ago

“Lovely chap ...credit to your company ...Very well mannered and very thorough in telling me all details and products of the car insurance policy ...Also very cheap competitive price compared to other insurance company's....#5”

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Posted 6 years ago

“Well to start off was greeted with a lovely chap on the phone...and the price...He was very well mannered and thorough with all the details he was telling me ....”

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Posted 6 years ago

“I would request everyone to please not go for insuring your vehicle through this sham company. Here is my story: I got a quote for £847 through a comparison site. The it redirected me to the ladybird site. They confirmed all the information, tool the credit card details for a full payment. Then they came up with a page asking to call back. When I called back, the lady confirmed everything again, exactly the same information, no change. And now she says that my quote has increased to £1100. This was really horrible experience. The lady was not even able to confirm me through email that no money will be taken from my credit card. I am sure their claim rate must be quite low. So I will suggest everyone to be very careful while buying insurance from companies like this”

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Posted 6 years ago

“Went through the entire on-line process for a quotation chapter and verse. Agreed the premium and entered debit card details only to find upon a 10 minute validation that the postcode where my vehicle is NOT kept (as a student declared living away from home) that Markerstudy declined. So, the question where am I studying was not asked in the process despite declaring I am living away and keeping the car at home - yet my card details taken. Is this TCF and are the insurers selecting against me? yes. Terrible.”

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Posted 6 years ago

“I spoke to one of their agents Andrew Betts who was so helpful and professional. His assigned tag name is #5. He sorted out everything while I was on the phone with him.”

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Posted 7 years ago

“This Company terminated my policy without notifying me. I only happened to stumble across this vital info.upon inquiring about renewal. My jaw dropped when I realised I hadn't been insured for a whole year. Worried, I asked for proof that they had contacted me to which they said they couldnt send me proof of anything. It was clear from the start they werent listening to what I had to say or believe anything I had said. One of your so called advisors, Gail gave me the impression that she was annoyed and that I was making her talk in circles. Even though this problem wasnt mine but yours in the making and made to be mine. There Managers are always in "Meetings" and never available to help. I called up 3/4 times hoping to speak to a more helpful advisor but that didnt happen. They left me feeling absolutely helpless and shocked and messed up for my renewal. At one point Gail said she didnt think I was even insured with their company, as my car showed up as being insured for this whole year. I was forced to call up the Brokers to confirm it was indeed Ladybird. I am so angry with the way this situation has been treated. There has been no empathy, they would not apologise or admit to any fault or errors. Thankfully I am now insured with a wonderful company who understood the situation. I would never recommend this company. My advice to future clients would be to STAY AWAY FROM LADYBIRD INSURANCE.”

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Posted 7 years ago

“Ladybird have been fantastic, everyone i spoke to has been very friendly and very helpful. Had a nightmare getting the correct NCB certificate from previous insurance and they have been very understanding and helpful getting this sorted. Im sure ive been a customer from hell due to not being able to provide the right documents! But they completely understood its not my fault and helped me contact my previous insurance to get it right. Im now assured LadyBird will be a great insurance company for the year ahead. Thankyou all at ladybird, Chloe Dongworth”

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Posted 7 years ago

“Was the best price I found, and because of how good the price was it made me happy knowing I’ll be saving so much more money this year. Also amazing customer service through the phone. She was so patient with me, even when I said the wrong things or misunderstood some things because of having a busy and horrible day at work!”

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Posted 7 years ago

“Excellent price and friendly service. Would highly recommend them to friends and family”

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Posted 7 years ago

“very helpful, quick and friendly! :)”

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Posted 7 years ago

“Completely ripped me off and overcharged a ridiculous amount of money, they only told me i has exceeded my mileage after I had gone over 1000 miles and then gave me three days to sort it out or they would cancel my policy, one of the days was a Sunday. Do NOT get tricked into getting a black box it is a scam to charge you more money. Extremely disappointed and shocked at big corporation scams. Daylight robbery at its finest.”

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Posted 7 years ago

“They didn't actually each year they say for some reason they cant do something, give a reason why it cant happen then promise that next year they will be able to do better. for a change my actual insurance went down this year so did my payments - Not by much but knowing it would cost me more initially to start again from scratch they have you by the short and curlys. well I renewed this year but if I dont get what I ask for next year then I will be going else where. so you had better have made notes as you said you had and keep your promise to do your BEST NO BETTER THAN THIS YEAR”

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Posted 7 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews