Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company please for any type of insurance !!!!!!!!”

Helpful Report

Posted 5 years ago

“Every time I put a claim in there was always a reason to reject. Also on my policy schedule sent to me It showed I was covered for cost of cremation and funeral costs but when I went to claim I was told that as my dog was over 9 years old this would not apply to me. Apparently it states in the 'small print' but when you pay a higher premium for cover for you dog paying over 40.00 per month you expect to be covered. Otherwise why do they charge you extra for an older dog!!”

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Posted 5 years ago

“Can never get through on the phone. Always on hold.”

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Posted 5 years ago

“I would advise anyone not to use Legal and General pet insurance services I have been waiting over four months for a pay out for my dogs cruciate ligament repair. Despite several phone calls, a formal complaint and a promise of payment I am still waiting. Unfortunately I have two dogs insured with them and have had to put three more claims in after a particularly difficult time with them, I have no hope of getting them processed. Terrible service , hours on the phone and lack of action from the complaints department .”

Helpful Report

Posted 5 years ago

“Put in a claim for the death of my dog. Contacted them and they forgot to send the claim form to me. Had to call again, very long wait time to talk to someone. Took over a month to get a response and was then told I couldn’t claim. This did not help with grieving my beautiful boy. I had to ring several times and was told they would call me back. Took 40 minutes to get through! And then took 48hrs to call me back. Awful service will not use again!!!”

Helpful Report

Posted 5 years ago

“Had a valuation done by L&G surveyors and we were not happy with the value given as the house 2 doors away had sold for the same money 5 years previous and was only a 3 bed not a 4. Decided to use another firm to confirm valuation and L & G were only £40,000 out. This had a massive knock on effect as we were waiting for funding for some building work, so builders lost out and Nat West lost out as we took our business elsewhere.”

Helpful Report

Posted 5 years ago

“Dear all. Please email the PRA and raise alarms about the market failure that everyone is finding (i.e. taking premiums but not delivering the serrvices required) failure. If everyone is proactive, then the regulators will have to take note.”

Helpful Report

Posted 5 years ago

“after reading all the appauling revieivews I wont be proceeding my claim. thankyou”

Helpful Report

Posted 5 years ago

“It is shocking but all too familiar to read the reports below. May I ask if there is any way that people can get together on these experiences..... shouldn't the Financial Regiulatory Authority be concerned about a business that is taking people's money but not delivering what we are paying for?”

Helpful Report

Posted 5 years ago

“Bad Start - Terrible Finish. Awful company. I Bought Pet insurance for my Border Collie in August 2018 via Topcashback. They declined the £50.50 Topcashback enticement with no explanation about three months after, which then made them more expensive than a competitive alternate quote (So that was a waste of time and money). I've just realised the Insurance lapsed on 1st of Sept, leaving my Dog uninsured for the last few weeks (My fault I guess for not noting it in my calendar at the time). However, I received no reminder, not even a "we are not prepared to insure..., please make alternative yada yada". Nor did I receive a renewal quote, nothing. The wording of the old Schedule was "From 1 Sept 2018 - Term: Annual". I stupidly thought that meant I'd either get re-quoted and then auto-renewed or something; Not just silently cut-off. Although my dog has never had an illness in her 9+ years and we've never claimed for anything ever, I think they've looked at her age and decided let it lapse, I suspect they don't like the risk of older dogs. Bad form from a supposedly reputable company. I have other business with them that I'll be shifting as a result of this.”

Helpful Report

Posted 5 years ago

“Can’t even get through bloody disgusting and apparently or pet insurance is with a different company even tho we are paying legal and general WTF”

Helpful Report

Posted 5 years ago

“Appalling claims processing and customer service. They have sat on my claim for 3 months, no communications from them. I have to keep chasing and still no action. Now the subject of an internal formal complaint - which is going to take 8 weeks to process! Meanwhile I am still seriously out of pocket. I am now going to have to escalate this outside of the company to get them to honour their obligations. Go elsewhere for your pet insurance.”

Helpful Report

Posted 5 years ago

“Still waiting for payment of a small pet claim. Absolutely shocking that they take so oing to pay out, no excuses it should be almost immediate.”

Helpful Report

Posted 5 years ago

“Pet insurance claim. Very slow to process. I have been waiting 3 months for a claim to be processed. The vet has been waiting longer for his direct claim. Vets no longer accepting direct claims as they have no confidence. My credit card is building up. Do not buy from this company. 3 months is a rediculous amount of time. Contact centre staff apologise as they have had a system failure and backlog but it is now getting out of hand. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Horrendous, do not waste your money”

Helpful Report

Posted 5 years ago

“Will only speak to the policy holder yet they know he's dead. Fed up of repeating myself as executor.”

Helpful Report

Posted 5 years ago

“Do not bother with this company,every process takes 6-8 weeks,then another 6-8 weeks,then 10-15 working days,I think they try to frustrate you into giving up with delaying tactics,read the reviews,look elsewhere and avoid Legal & General.”

Helpful Report

Posted 5 years ago

“Absolute diabolical company. Not worth the names it’s given. They will take your loved ones money without a problem whilst they’re alive. But you may as well forget about trying to claim after your love one has died. Instead of paying a monthly direct debit to legal and general, you should set fire to your money each month as it’s as good as. Not only is it 6 months since we started a claim for the £10,000 insurance policy which my Nan took out to cover her funeral costs. Today they have decided that they will not be paying out. Over the last 6 months, I had to contact them to chase Over 200 times, I’ve spent hours gathering all the information they required, I've had to chase GP for evidence as legal and general are not in any hurry and will do everything the can to delay the process. Not an ounce of empathy or compassion for the loved one you have just lost. Please please please think twice before taking a policy out with this company. Once you’re gone your family will face months of upset and stress to be told that they’re not paying out. Our case will be on the hands of our solicitor first thing Monday morning. And legal and general please spare me the automated reply in relation to this review. I will not be emailing you, you may have gotten away with it a thousand times before, but this time you won’t be so lucky. I’m sure we will be speaking to you very soon.”

Helpful Report

Posted 5 years ago

“These people should be investigated by the FCA..... Avoid at ALL COST... Please look at these reviews it speaks volumes. We renewed our insurance with these people early this year. In summery when we went to make a small claim (1st one ever) they told us we had No insurance at all and did not renew! We had to show evidence from our bank and it took days to sort it out and calculated over 3.5 hours in phone calls. In the interim period we could not make a claim. After numerous calls from our end and repeating ourselves to various departments eventually they reinstated our policy. THEN to top it all when we went to make a claim they refused to honor it. Now we are cancelling everything and starting again with someone else reputable. Please don't use these people they should be investigated by the FCA.”

Helpful Report

Posted 5 years ago

“Legal and General Pension is LOSING MONEY !!! Legal and General income protection insurance isn't worth having if you fall ill , it doesn't pay out !!!”

Helpful Report

Posted 5 years ago

Legal & General is rated 1.7 based on 599 reviews