Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed my car insurance policy so first payment came out on 5th June so I had money ready in my account for next payment to come out on 5th July and they tried to take out on 3rd of month saying this is how it was set up and have now charged me a late payment fee of £25.00!!!!! I have never ever missed a payment before and this was just a miscommunication. I think the fee is absolutely extortionate and out of principle I would NEVER use Legal and General again.”

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Posted 7 years ago

“Had small crack in silicone seal around my shower .over a period of time it brought down the ceiling in the garage and straight into the boiler after waiting 32 minutes to get through to be told they had no one to handle my claim ant they would ring back the next morning which they duly did.i was then told that it was my responsibility to check and would decline my claim.to top it all off the claim advisor then asked if he could do anything else to help what a whopper. Advise to anyone wanting home insurance to look elsewhere . Worst supplier I have ever used”

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Posted 7 years ago

“I took out home insurance with them and could not get them to send me the policy documents either by post or email despite sending them several emails and ringing several times and waiting for at least 20 minutes to speak to someone. Luckily I could cancel my policy so hopefully I will get a refund- if that happens!”

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Posted 7 years ago

“This so called excellant pet insurance company with held my claim for my dog saying it was a pre exsiting condition when it wasn't. My vet even wrote a letter to them explaining it was not and they still declined it!”

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Posted 7 years ago

“Bought the Critical Illness and Life Insurance policy in good faith many years prior to being diagnosed with a degenerative disease. To cut a rather lengthy and unfortunate story short Legal & General decided to question my illness regardless of its severity and my not being able to work AND DUG into my private life and inheritance after my mothers death (from cancer); to state that because I inherented a business from my family that I do not qualify for the policy claim. All these underhanded actions to avoid a rather large payout. Disgusting!!!! I am currently and with costs going through the Ombudsman. Please do NOT take out any of their policies. Legal & General's practice to avert payouts are totally unethical and will worsen any diagnosed ailment! - as that is inevitablely their aim.”

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Posted 7 years ago

“Shame I can only go as low as 1 star. My wife pushed a window too hard trying to open it. A hinge broke and the whole assembly fell onto a lower roof ,breaking tiles, before bouncing down onto our car bonnet causing severe denting. The assessor BVS before even looking closely stated that the problem was due to faulty parts therefore was "not an accident". therefore they wouldn't pay for the car (circa £500 to fix) or the window another £450. but were willing to pay for two tiles at £67 but I would have to pay £200 excess plus loose my many years no claims bonus. ACCIDENT (1) In common usage: an unforeseen and unplanned event or circumstances; or an unfortunate event resulting especially from carelessness or ignorance (Webster's Dictionary). They use to hang people for highway robbery? DO NOT use this company.”

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Posted 7 years ago

“Time to renew my policy and I've spent 20 minutes on hold and being passed between various Customer Service Assistants who 'haven't dealt with that product' (home insurance!) before finally speaking to someone who 'could' deal with my product. I was then advised, he could do nothing about the renewal price (£150 more than competitors) and was going to pass me onto another colleague in Customer Loyalty that would be able to help. No thanks. I'll go elsewhere.”

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Posted 7 years ago

“Called last evening as a tree came through my window was told that I would be contacted within 24hours as premises was secure, still no contact 28 hours later,”

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Posted 7 years ago

“Absolutely no interest in helping sort out a claim for our tv after a lightning strike, I've had to chase up the claim 6 times now and over 2 weeks later still have no Tv, just been told it will take another 7-10 days! Will not be renewing my policy with this company.”

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Posted 7 years ago

“Time is of zero urgency to this outrageous excuse of a company. Please ensure your lender does not use Legal & General as their panel management company.”

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Posted 7 years ago

“Worst company I have ever had the misfortune to be insured with. My dog got an ear infection, which then snowballed into a major operation. I paid £345 in November 2016 to the vet for a polyp to be removed. After a biopsy the inner ear needed to be removed and operation took place in December. After chasing loads of times, they paid the Newmarket company for Decembers op direct, but my £300 odd is still outstanding with loads of excuses ie no history sent, no invoice, no completed documentation....Even though both claims sent in same envelope, my VET has sent all info 3 times to Bizzy @ legal & general, and I have sent the complete forms twice. Crap company don't use them really poor poor pay up when they have to and Ive never missed or been late on 1 payment.”

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Posted 7 years ago

“Really unhelpful, had water leak in the ceiling and I didn't get any assistance at all. Definitely a company to avoid!”

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Posted 7 years ago

“I don't usually like to complain however my experience of Legal and General has been shocking. I took a home insurance product with them that I needed to cancel shortly after due to our property purchance falling through. In total it took 13 attempts via lengthy telephone calls and countless e mails to get my refund. It was laughable and I was given every excuse from, it will take 4-5 days to appear in your account, they couldn't even find my payment at one point resulting in me having to provide a bank statement and I was even told it was stuck with there accounts team!! I have lost total confidence with Legal and General and I wouldn't recommend them to anyone. Appalling levels of service.”

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Posted 7 years ago

“Customer service department give wrong advice and then don't pay claim. AVOID AT ALL COSTS”

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Posted 7 years ago

“NO forms sent so we could get some money out been sitting on them now ot going to take another 4 weeks the bills will not wait incompetence in my mind. Of they had a - 100 comes into my mind”

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Posted 7 years ago

“Telephoned today to find out when I am going to get my pension pot. Claim put in over 3 months ago. I was told they are sending out another letter to find out how I want to claim it. This as already been sorted on previous paperwork. If you have a pension with Legal & General move it elsewhere. I can not see me getting mine in my lifetime due to their stalling tactics.”

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Posted 7 years ago

“Had home insurance for over 10 yrs with this company, had a leak through the ceiling & called emergency plumber. Fixed the leak, now they say we are not covered. Trace & access cover is not on our policy. Policy now cancelled thanks for nothing.”

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Posted 7 years ago

“Requested my pension pot three months ago. I was told it would take six to eight weeks. Still waiting for it. Ever time I ring up they say that they can not find the paperwork which has been sent and emailed to them. I would not trust this company to even replace a toilet roll.”

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Posted 7 years ago

“Don't ever get a pension with this company. They will find any excuse not to pay out. In there words " we could pay out but choose not to" said by Donna Sulivan and Jane Somerset today 3rd may 2017.”

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Posted 7 years ago

“I have a pension and that will not pay out. There words are Quote " we could pay but as a company choose not to" by Donna Sulivan. They then advise me to for equity release. By Jane Somerset.”

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Posted 7 years ago

Legal & General is rated 1.7 based on 599 reviews