Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“I have been waiting over a week for some important documentation that has still not arrived. I have sent several emails to which I have received NO replies. Every time I ring them, I am put in a queue and kept waiting for who knows how long before I give up. I don’t have time to keep waiting. I am absolutely fed-up with this, and am very very unhappy ☹️”

Helpful Report

Posted 3 years ago

“This company is unethical. It is evicting 4th generation farmers, who have worked the land for 89 yrs. the grandparents, mum and dad and two little girls. The farm produces wild flower seeds to sell, helping pollinators. They have beef cattle and arable farming. This will be destroyed now L&G have gained outline planning to build a massive industrial site. The planning was given by a council who have declared a climate emergency. It all beggars belief. L&G will be making massive profits when they sell on to a huge international company. If you have pensions or insurances with this company just consider the lives that they destroy to get your dividends. They should all hang their heads in shame. This is what they are destroying.”

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Posted 3 years ago

“You contacted me re increasing my policy term you Quoted over £46 and I went online and found I could get through it compare the market for £37 and get £135 in vouchers plus cinema offers each week you I feel been very poorly treated as a long term customer.”

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Posted 3 years ago

“Don’t even read the documents provided for valustion.”

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Posted 3 years ago

“If I could give this company zero stars I would. I swopped from paying by direct debit to annually and their system cannot understand it. So they have spent the last 6 weeks sending me payment reminder letters, then cancelling my insurance repeatedly or setting up a new direct debit with my bank,despite my having rang them on 5 seperate occasions to tell them to fix it. I submitted a complaint to which I got a completely unsatisfactory response and have finally gave up and cancelled the policy this morning. Avoid avoid, such a poor service”

Helpful Report

Posted 3 years ago

“My was insured by L&G for more than 7 years and I claim anything during this time at all. Recently I wanted to add something ( one time event)else to my policy and was happy to pay more as well but they said to we can’t do it and we to cancel your policy completely. What the tribal service. I think l&g is the worst insurance.”

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Posted 3 years ago

“I've now been waiting for over 16 weeks for a critical illness claim. Legal and general have told me they are awaiting responses from my specialists yet when I contact My specialists they assure me no contact has been made. Disgraceful service for someone suffering with cancer causing much stress. Would never use legal and general again!”

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Posted 3 years ago

“hshshshshsh”

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Posted 3 years ago

“We have went with legal and general we made a claim for critical.illness it bas been knocked back they said my partner had a convosation with the doctor 8 year ago about drinking my partner for the life of him cant remember is i said a lot changes in 8.year we now have 2 kids and certainly doesnt go out like he used to 8 years ago they have now went on to cancel the insurance we have now contacted the ombudsman as i.feel.this is so unfair”

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Posted 3 years ago

“If I could give them a -10 I would. Horrible company on every level should not have the license to operate.”

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Posted 3 years ago

“First i thought it may be them try to rob me of my money as iam foreigner. Money they were taking off me was taken without my knowledge and without my signature so its clear that i should get all that money back (+ what paid my employer and government as thats not THEYS money). I've cancelled pension in march 2021, since then i had no respond from them, i've sent to them 3 mails all signed up and so far it looks like they ignore me. iam waiting till end of next week and if there will be no reaction iam taking solicitor from union as iam union member. Also i think about put case to strassbourg court and/or helsinki as they breaking my rights. i advice do same to everyone, even british citizens as brexit doesnt blocked relation to strasbourg and helsinki court. I highly advice to everyone to keep far away from that company as they behaving like scammers rather than serious company.”

Helpful Report

Posted 3 years ago

“Only giving 1 star as I can’t give none, made to wait 12 weeks for my pension money, keep making excuses as to why it hasn’t been paid despite being authorised I need my money as my husband has had a stroke it is MY money not theirs!!!!!”

Helpful Report

Posted 3 years ago

“robbing veterans of what they are due when i left the royal air force I transferred my raf pension into a buy out plan after being made guarantees by an employee of legal and general stating my raf benefits would be a minimum that I would receive . It transpires that my pension will not be paid til age 65 fives years after the raf payment date and no tax free lump sum . they then sell my pension to reassure so they can wash there hands off it .what an upstanding company robbing veterans who have served there country .”

Helpful Report

Posted 3 years ago

“I have been trying to withdraw some of my savings from my workplace savings account since 19th March 2021, legal & general keep making excuses and send the same forms over & over (stalling tactics ?), it’s now 8th may and I’m no further forward in getting MY money. They sent an email on 28th April asking for my phone number so they could discuss their poor service, I have replied 4 times with my phone number, I have received an automated response each time so I know they have been received but nobody has called. Absolutely appalling service. If I don’t receive the money I have requested by the end of next week then further reviews will be added. This fiasco has cost me a lot of time and stress which customers shouldn’t need to endure just to get something that is rightfully theirs.”

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Posted 3 years ago

“They are terrible at paying out a small isa. We've being over 5 months trying to close it down and payed back to the people in the will. Even when we got Grant of Probate which I got setup by Graham Rosen Solicitor's £1260 to claim these amounts back. They now want to proof of where me and my brother live, which they've already had. They've written to me enough. Out of all the investment companies we've been dealing with NONE have been so difficult as Legal & General 🤬🤬🤬”

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Posted 3 years ago

“Appalling customer service. I’ve been trying to access some of my savings since 19th March. every time I phone I’m either told the forms will be posted or they have printing issues, almost a month now and still no withdrawal forms have been received. My email complaint was acknowledged but nobody has bothered to contact me. I emailed again asking how to escalate my complaint, but again nobody has contacted me. They like taking money but not paying it out - it’s actually MY money. I will be contacting the financial ombudsman forthwith.”

Helpful Report

Posted 4 years ago

“After reading the reviews I think I might have made wrong decision by buying an insurance policy from them, I have made my first genuine claim and which is very plain and simple, and now they’ve transferred me to cotswold group for an investigation. Also read cotswold groups reviews which are really really bad.”

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Posted 4 years ago

“I bought dog insurance, as I was on low income, policy went up too £5000 and I had £75 excess for me to pay. My dog needed an op,but they said I would have to pay for it 1st, then claim it bk..if I had the money to pay 1st, I would not need a policy... I paid £600 a year..that would have paid for the operation. My dog is still waiting for the operation, and it's to do with her breathing...!!!!!! I was completely Ripped off...THIS COMPANY SHOULD BE CLOSED DOWN.... DISGRACEFUL...”

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Posted 4 years ago

“I have a personal pension with L+G, cash and some shares. I have been unable to see a breakdown of the two since starting the pension early in 2020. All I see is a total. Customer service blithely told me they know there’s a problem and that they’re working on it. This was some weeks ago, nothing has changed, however. Since the shares in question have fallen in value by about 25% since starting the pension, yet the amount hasn’t changed as far as I can see, I’m sure even the total value that I can see is erroneous. I’m taking my money elsewhere.”

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Posted 4 years ago

“I have recently turned 55 in March, i have been trying to access my pension pot, i have completed all the relevant paperwork they sent me (TWICE), they have not replied except an auto generated email, i have just spent 45 minutes on the telephone, only to be told there is a glitch in the computer system and to ring back in a week or two then they will be in a better position to process my pension claim, i would like to know my pension pot decreases in the time during their glitch will they indeed compensate me for the loss, sadly i fear not. If anyone out there knows what antiquated computer system they are using that takes weeks to resolve i would like to know, thank you for taking time to read and i will return to this site and let you know how long it takes them to resolve their issues and in turn pay out my pension pot. thank you, a very upset and irate customer of over 30 yrs.”

Helpful Report

Posted 4 years ago

Legal & General is rated 1.7 based on 599 reviews