Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,124 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“I've had an account in credit for them for years, One day I decided to make them my main account. As soon as they realised that I didn't want to close my old account, they hung up! Cheeky A holes!”

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Posted 6 years ago

“Staff I spoke to seemed clear and well informed but it was some time ago”

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(Car Insurance) - Posted 6 years ago

“How the face of insurance has changed. There was a time when you could go to an insurer when you changed your car and it took five minutes to make an adjustment and they were happy to do this. Having changed my car recently for a smaller one with lower fuel consumption and less car tax I rang up my insurers, LLOYDS and asked them to change the car over for me only to be told that they couldn't do that. I would have to cancel my present insurance and start afresh. Get this though my new car was, despite being smaller in every way going to cost me more than the original one. Having gone to AVIVA for a quote they are prepared to cover the same car for nearly half the price. I have now had to cancel my LLOYDS policy at a cost of £48 and still I am saving money by going to AVIVA. We are frequently told about insurance cheats who make life very difficult for insurance companies but this works both ways. Will I ever go back to LLOYDS? Of course not! Do they care? I doubt that very much.”

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Posted 6 years ago

“I had a case where money was getting taken out my bank. All I had to do was give them one call and they gave me a full refund of everything.”

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Posted 6 years ago

“Terrible experience! My wife's car was hit by an articulated lorry whilst stationary, the driver hadn't seen the car (as his cab was so high) and his company filed a report to their insurers within a few days admitting liability. We were passed to a company called 'Enterprise' by Lloyds and they told us it could take up to 4 weeks for them to even make contact with the other parties insurer! Despite us calling Lloyds / Enterprise on numerous ocassions the car has still not been repaired 2 months after the accident. We complained and received a letter of apology from Lloyds Car Insurance and £50 in compensation, they then doubled my wife's insurance premium as her insurance was due to renew and she had an 'unsettled claim' (which they know is a 'non fault' claim!). The reason there was an 'unsettled claim' at the renewal date was due to the delays we suffered at the hands of Lloyds / Enterprise (for which they sent a letter of apology) however they refused to lower the renewal premium! My car insurance has also renewed recently and I am now also paying more as my wife is a named driver on my policy! Needless to say I'm NOT HAPPY AT ALL and wouldn't recommend Lloyds Car Insurance to anyone!...”

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Posted 6 years ago

“Do not use this insurance policy.... Pay cheap get cheap. Ive had a calim ongoing for 4 weeks now. Some one drove into the back of me while I was stationary . Lloyds refuse to help and have passed me onto 4 other people. I have had to re report my incident to an underwriter 4 weeks on. Do not use if you have a expensive vehicle you want to protect.”

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Posted 6 years ago

“Dreadful service, no reply to our letter of complaint. Made to feel like fraudsters when we made a small claim on our contents insurance. They are happy to take the monthly premium but adopt the attitude that it only covers "piece of mind" rather than anything else. Policy duly cancelled.”

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Posted 6 years ago

“Good price (for this year - introductory offer). Will be interesting to see what the renewal price is like, especially as I had to make a claim. Claims experience was really good as far as it goes. The stuff that could be sorted over the phone was done immediately i.e. some cash that needed to be reimbursed was done so straight away. But the claims handlers and contractors involved in doing remedial work in our house did seem to drag the process out for quite a while. We ended up without having a usable shower in our en suite for about 3 months! What started as just a shattered shower door ended up with the whole room being retiled.”

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(Home Insurance) - Posted 6 years ago

“Chose it on price, seemed to have all I required.”

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(Car Insurance) - Posted 6 years ago

“worst bank ever-arbitrary closure of accounts ...missing funds...unauthorized transactions thanx to criminal insiders in the bank etc....”

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Posted 6 years ago

“I was shoulder surfed by a fraudster who obtained my card and pin. Lloyds bank suspected fraudulent activity yet still let the thief make 9 transactions from my account, The last two transactions in LLOYDS BANK, no checks made just handed over the balance in my account. Bank think they have done nothing wrong and blame me for "gross negligence". One would think with CCTV being available at all 9 locations, thief would be caught. Bank deem it a "criminal act" and a police matter, Police are too busy to look into it and review CCTV.”

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Posted 6 years ago

“Gave lloyds bank a cheque for £30,000 and they lost it. Bankers”

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Posted 6 years ago

“Easy to fill in and good for comparison”

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(Car Insurance) - Posted 6 years ago

“Very helpful for my car insurance never hear from them”

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(Car Insurance) - Posted 6 years ago

“Nothing went wrong - it was just Lloyds sheer GREED. They raise the price by £140 to a total of £458.88, but are prepared to drop it to £358.46 when I tell them that is the price offered to me by AGE CONCERN.”

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Posted 6 years ago

“Terrible customer service. Wouldn't allow me to add a car for a day when mine was in the garage. Automated answer when you call. Won't let you stop auto renew online.”

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Posted 6 years ago

“Lloyds Banking is, without a question, the worst bank I have ever had the displeasure of interacting with. I have put £500,000+ into the bank this year and, yet, despite being abroad due to illness, have been treated like absolute sh*t. From their enormous ‘foreign transaction fees’, to their ‘customer service’ and their ridiculous (and to my mind) criminal currency exchange fees, I have NEVER encountered such wanton incompetence and such a thieving, self serving attitude. STAY AWAY- or change to a decent bank like METRO (who I have no affiliation with) but are fair and upfront (as much as a bank can be).”

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Posted 6 years ago

“Really pleased with this service”

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(Car Insurance) - Posted 6 years ago

“Smooth process”

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(Car Insurance) - Posted 6 years ago

“Satisfied”

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(Car Insurance) - Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,124 reviews