Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.58

2.6 Rating 1,139 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

Grace Roman

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am elderly and I live on my own. I recently changed my bank account to Lloyds online banking. I had to seek help at the Ashington branch and they were so helpful. They were so pleasant making my move a smooth and simple procedure.”

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Posted 5 months ago

“They don't give a toss if your account is being scam by a company called easylife for £70 a month.They say you agree a subscription which I haven't so it your fault you can't get your money back and you can't close the debit on account .unless they won't to close it.Lloyds call it legal I call it theft of money every month.”

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Posted 5 months ago

“My worst encounters were with this BANK and MADACOVI. CO was my savior; I trusted them enough that they went out of their way to keep my money saved, madacovi. co giving me the impression that lloyd was not able to guarantee me after i lost £30,000 to unknown scammers.MADACOVI. CO HELPED TO RETRIEVE MY MONEY FROM THIS SCAMMERS AFTER I COOMPLAINTS”

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Posted 5 months ago

“I'd been complaining ceaselessly to fix my withdrawals not going through but it fell on deaf ears. Pressured me into depositing£.100k as my first commission and overtime, it grew exponentially. However as time would go on, they'd pressure me into depositing more and £.50k was dropped. When my drawl was not going well,I started to get extra agitated and decided to get legal heΙp. oliviatrader44(@) gmail com .Was the company I reached out to and they acted swiftly and got me my money out. WhatsApp. +1 423 248 2140”

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Posted 5 months ago

“If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08”

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Posted 5 months ago

“consistently awful customer service, canceling my appointments without reason, no one in branch is qualified to help you in any meaningfull way. takes 5 minutes of automated bot messages just to get through to a real person. ive been with them since i opened my first account at 13 and im now 21, their quality has consistently went downhill and I'll be leaving as soon as i can. I've used their student account and was given the miniumum overdraft of £500 whereas all of my friends in identical financial situations and different banks such as Natwest and Barclays were given thousands of overdraft allowence.”

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Posted 6 months ago

“So my bank account is healthy and money is flowing through it and Lloyds is offering me credit cards overdrafts and loans. Enough to cripple me. I decline because I don't need this. It is easy to get hold of everybody there are references to everything BUT BUT, as soon as I have one difficult month 1 (ONE) nobody is available, no assistance is offered. The web pages ALL keep on referring back to "please click here" NOBODY to talk to, only a call centre agent who does not have the ability to write his/her own email but only the ability to choose from a list of possible negative answers which starts like this"We understand your current situation BUT.... NO solutions are offered but you collect 27% API. I am a Premier Client but there is no preferential treatment nor any advantages for being one. I might as well move my account to MONZO where I will at least pay less fees. Lloyds you are a disgrace to your country's people.”

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Posted 6 months ago

“Lloyds has always been reliable,helpful faaultless.Richmond branch particularly.abd kingston.Very happy with their sevice c.vigurs.”

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Posted 6 months ago

“I had a very tough time with Lloyd bank before I got helped from Madacovi. Co site. I was unable to withdraw my fund from Lloyd bank account for months , I got frustrated about this and I hired Madacovi. Co to get back my fund.”

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Posted 6 months ago

“Disgraceful, taken money twice from my account and refuse to deal with this have been trying to resolve for 2 days and no one will give me answers they are charging me interest after the bank took a payment twice and then have refused to deal with this until it goes through a complaints procedure for 15 days and they then are claiming fees on a daily basis over that time .”

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Posted 6 months ago

“Richard helped to put my mind at rest when an unauthorised company tried to take money from our joint account. He has definitely been so very helpful and was also very friendly, listening to all my worries over scams. As an elderly person and cared, married for 66 years, I value Lloyds bank looking after me. Thank you, Richard.”

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Posted 6 months ago

“So far so good, but minus 1 star because my chequebook has not arrived. I've moved over to lloyds because barclays hates its customers and has closed all its branches. So nice to actually have service from humans. Barclays has no White staff so it was quite a culture shock to be served by a nice lady who is the same colour as me. I believe staff should be representative of the people and communities they serve. The debit card is very legible for anyone who has a visual impairment. Unlike Barclays who switched my card for the visually impaired to one I can't read. Bye bye Barclays, hello lloyds.”

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Posted 6 months ago

“They rang me on friday to advise that i was paying to much car insurance so i shopped around and got it half price”

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Posted 6 months ago

“They will keep all of your money if they choose to shut your account. Restrictions apply to transfers, withdrawals, and bill payments, including direct debits, which result in fees and missed payment markers for the consumer. Thankful to S I M O N C H . C O M that helped me with my fund recovery”

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Posted 6 months ago

“i wanted by customer choice to close my account but for some stupid reason it will not close technical reason, this is the worst bank i have ever used best avoided”

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Posted 6 months ago

“Reporting a fraud, kept on the telephone for 2.5 hours being asked the same question. As I'm 7 months pregnant, llodys let 6k leave my account without any question and let a fraudulent party extend my overdraft without my consents. I'd been told lloyds didn't find the 6k taking within 15 minutes to another account one after another. Ilodys think this is fraudulent activity, rude and nasty to me what a joke. Action fraud understand situation and had given me a crime number. Having to go to the bank in person and sort out myself. Lloyds totally not bothered about the fraud. Very disappointed distressed with this whole situation 😒.”

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Posted 6 months ago

“There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it.”

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Posted 6 months ago

“Leordana from stratford westfield branch should be fired on immediate basis. She didn’t gave me bank statement when I arrived there before 6 pm which is closing time and kept me on hold. When it’s 6pm instead of giving me bank statement she and her whole staff was saying we are closed now. And didn’t issue me 6 months statement and keep arguing. Even i called customer service and they were telling staff members in the branch that they should give me statement but racist staff was having some personal issues with me and didn’t gave me statement.”

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Posted 7 months ago

“Avoid this bank. They lock you out of your account all the time when you accidently forget password and have to reset it They block payments for no reason. Treat you like an idiot when you phone them There website and app always have bugs stopping you from doing things Just avoid!!!!”

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Posted 7 months ago

“The worst institution I've dealt with in many years. Literally impossible to speak to anyone competent. They may as well not employ customer service staff for all the use they are. It's really that bad.”

Helpful Report

Posted 7 months ago

Lloyds Bank is rated 2.6 based on 1,139 reviews