Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“i wanted by customer choice to close my account but for some stupid reason it will not close technical reason, this is the worst bank i have ever used best avoided”

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Posted 5 months ago

“Reporting a fraud, kept on the telephone for 2.5 hours being asked the same question. As I'm 7 months pregnant, llodys let 6k leave my account without any question and let a fraudulent party extend my overdraft without my consents. I'd been told lloyds didn't find the 6k taking within 15 minutes to another account one after another. Ilodys think this is fraudulent activity, rude and nasty to me what a joke. Action fraud understand situation and had given me a crime number. Having to go to the bank in person and sort out myself. Lloyds totally not bothered about the fraud. Very disappointed distressed with this whole situation 😒.”

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Posted 5 months ago

“There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it.”

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Posted 5 months ago

“Leordana from stratford westfield branch should be fired on immediate basis. She didn’t gave me bank statement when I arrived there before 6 pm which is closing time and kept me on hold. When it’s 6pm instead of giving me bank statement she and her whole staff was saying we are closed now. And didn’t issue me 6 months statement and keep arguing. Even i called customer service and they were telling staff members in the branch that they should give me statement but racist staff was having some personal issues with me and didn’t gave me statement.”

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Posted 6 months ago

“Avoid this bank. They lock you out of your account all the time when you accidently forget password and have to reset it They block payments for no reason. Treat you like an idiot when you phone them There website and app always have bugs stopping you from doing things Just avoid!!!!”

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Posted 6 months ago

“The worst institution I've dealt with in many years. Literally impossible to speak to anyone competent. They may as well not employ customer service staff for all the use they are. It's really that bad.”

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Posted 6 months ago

“Lisa from the fraud team was very helpful and professional She explained everything and was very polite And professional 👌 Umesh Patel”

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Posted 6 months ago

“your compliance reasons dept has no respect for clients and their feedbacks are non-existent. They hold on to others money as long as they desire.”

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Posted 6 months ago

“I switched my current account to Lloyds to take advantage of the switch incentive. When it never arrived I contacted them (a nightmare in itself) and was told I’d ‘chosen the wrong type of account’ and there was nothing they could do. I would never trust them and certainly would not recommend Lloyds, no matter what ‘incentive’ they promise. Beware!”

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Posted 6 months ago

“Leicester branch no matter what time you go in the queues for the 2 desks are ridiculous. You have staff wandering about talking to people .. one stood on the door saying hello ! Open more desks ! ...I'm a business user so have to use them ... !”

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Posted 6 months ago

“Awful bank. If they decide to close your account they will hold all of your funds. Transfers and withdrawals are restricted, and also bill payments such as direct debits will also be refused, incurring costs and missed payment markers to the customer. AVOID”

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Posted 7 months ago

“So pleased with the service i got at London Bridge last week. I needed help making a transfer and was assisted by John who made it so simple for me. He was polite and didn't make me feel old which I was very grateful for. Thank you again John.”

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Posted 7 months ago

“I visited the Ramsgate Lloyds Thursday 28th March. I spoke to a lovely lady called Nicky. I was there to close an account and Nicky was extremely helpful and communication was excellent in helping and giving me advice. I would like to thank both Nicky and Lloyds.”

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Posted 7 months ago

“Awful customer service, extremely rude. Untrustworthy service and advice.”

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Posted 7 months ago

“"All went well.\r\nSign up went smooth. No problem."”

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(Car Insurance) - Posted 7 months ago

“Great and cheap car insurance”

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Posted 8 months ago

“The man i just spoke to was the loveliest person i have ever spoken to. He was so kind to me and listened to everything i said. I am blown away with his dedication and his service. Thank you so much. I have left this call very happy.”

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Posted 8 months ago

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Posted 8 months ago

“"I have not had to claim "”

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(Car Insurance) - Posted 8 months ago

“Thankyouto your Team for todayThey areamazing and good looking.”

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Posted 8 months ago

Lloyds Bank is rated 2.6 based on 1,132 reviews